Community Relations Manager (Community Programs)

The Manager of the COMPASS Center reports to the Associate Dean for Community Programs and Initiatives and works in close collaboration with school leadership to address the Center’s objectives. This position is responsible for community relations, including the oversight and implementation of clinical activities (i.e., primary care clinics, health screening services, vaccination campaigns) along with the essential business acumen to ensure community-based clinical activities remain solvent.

We are seeking a Community Relations Manager who will play a crucial role in fostering positive relationships between the institution and its surrounding communities. The Community Relations Manager will develop and implement strategies to engage with local organizations, businesses, and residents. Duties will include organizing events, managing outreach programs, and facilitating partnerships that benefit both the institution and the community.

Specific Duties & Responsibilities

Represent the Johns Hopkins Institutions to internal and external stakeholders.
Attend community organization meetings and participates in community events, actively engaging community residents and organization members as a representative of Johns Hopkins.
Provide summaries of community meetings within 48 hours to their supervisor. Attends an average of 1-2 community meetings and/or events per week as a representative of Johns Hopkins Institutions.
Build new and strengthen existing relationships with community and faith-based organizations.
Partner with community-based organizations serving targeted community in alignment with Johns Hopkins University and Health System Outreach.
Identify key issues affecting the community and engage the Government Affairs Team and other GCE colleagues in identifying necessary resources and solutions.
Ensure outreach to and inclusion of community organizations in Johns Hopkins University and Health System community grant and sponsorship opportunities.
Collaborate and coordinate with Johns Hopkins University and Health System leadership and staff dedicated to working on community engagement and health equity issues to ensure consistency of desired outcomes.
Coordinate with the Office’s Communications team to promote community engagement to internal and external audiences.
In coordination with the Office’s Government Affairs team, participates in government affairs outreach and engagement with State and local elected officials.
Support the outreach and engagement efforts of the Hopkins Local initiative with community entrepreneurs.
Read and summarize planning documents, studies and proposals relating to community activities.
Submit possible stories concerning community efforts and activities to other internal publications.
Regularly suggest and/or write stories for publication in internal and external publications e.g. The Dome, The Hub, concerning Hopkins and community efforts.
Publish brochures and other materials in collaboration with GCE at the request of management.
Promote local community engagement activities.
Other duties as assigned.

In addition to the duties described above

Travel to at least 10 - 15 clinical sites in support of the primary care mission and other clinical duties throughout Baltimore City
Oversee community healthcare workers who support the nurse practitioners in patient registration, scheduling, check-in as well as delegated monitoring duties
Support the Associate Dean and CNO in all interactions with the Johns Hopkins Health System to facilitate compliant clinical services in the community
Working closely with the Center and SON’s leadership and other partners, co-develop and implement strategies to strengthen the Center’s infrastructure, support the execution of best practices for community-engaged practice, education and research, and conduct rigorous evaluation of both our approach to community engagement, and the impact of community engagement on institutional and external stakeholders.
Develop appropriate engagement success metrics and benchmarks and provide relevant reporting to key stakeholders and the Center’s leadership on an ongoing basis.
Responsible for developing and executing the dissemination strategy for the Center’s stakeholder engagement activities and related projects including funded projects and studies directly linked to the Center’s community funded programs.
Oversee and assist with administrative functions such as Center budget management and reconciliation, development of policies and procedures of the Center and drive continuous improvement in consistent use of clinically based standard operating procedures.
Supervise all COMPASS staff as well as fellows/students.
May be required to back fill to support community-based efforts in the event of staff call outs.
May include supporting the NP in the clinical setting and clinic hours vary.
Available for community events during non-standard hours.

Minimum Qualifications

Bachelor’s Degree in Business in Health Administration, Project Management or related field.
Seven years of related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Master’s Degree.
Minimum three years related experience in community engagement.
Demonstrated experience in stakeholder management.
Demonstrated experience in event planning and management.
Demonstrated experience in managing community programs and projects.
Demonstrated experience working with the participant population.
A registered nurse with at least 3 years of experience
Masters’ degree with a focus on community health.
Knowledge and skills to use an electronic medical record (i.e., EPIC) and ability to project manage with IT/EPIC support a community-based EPIC encounter
Grant writing experience.
Background in community-based nursing, primary care, and clinical program development.
Knowledge of state and federal regulations, payer mix, and compliance with coding and billing.
Comfortable with the use of social media for health promotion, combating misinformation, and generating client demand for prevention and primary care services.

Technical Skills & Expected Level of Proficiency

Community Outreach - Intermediate
Content Marketing - Intermediate
Event Planning - Intermediate
Project Coordination - Intermediate
Public Affairs - Intermediate
Stakeholder Engagement - Intermediate

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: Community Relations Manager
Role/Level/Range: ATP/04/PE
Starting Salary Range: $73m300 - $128,300 Annually ($100,800 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday 8:30 - 5:00
FLSA Status: Exempt
Location: Hybrid/School of Nursing
Department name: Community Programs
Personnel area: School of Nursing

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Hybrid: On-site 3-4 days a week

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