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Job Req ID:  14374

Community of Practice Manager

Classified Title: Sr. Research Program Coordinator II 
Working Title: Community of Practice Manager ​​​​​​​
Role/Level/Range: ACRP/04/MC 
Starting Salary Range: Commensurate with Experience
Employee group: Full Time 
Schedule: 5/37.5 
Exempt Status: Exempt ​​​​​​​ 
Location: 01-MD:Homewood Campus 
Department name: 10001377-Sociology 
Personnel area: School of Arts & Sciences

General Summary/Purpose:

The Center for Government Excellence (GovEx) seeks a full-time Community of Practice Manager who will support the development and management of virtual communities of practice. Participants in GovEx communities are representatives from governments, nonprofits, and school districts who are working in a specific policy area and wish to advance their practices through peer learning, coursework, and engagements with subject matter experts.

This position works individually and collaboratively to build high-quality experiences for applied research and training program participants. The primary focus is on creating and managing processes and protocols to help grow GovEx’s emerging programs including applied research, training, and technical assistance. The Community of Practice Manager will collaborate with a variety of stakeholders both inside and outside GovEx, so excellent customer skills are critical to success. Our ideal candidate has at least two years of experience working with dynamic teams, managing membership organizations, is interest in a variety of public policy areas, and possesses ability to manage projects for long-term success.
This position reports to the GovEx Director of Applied Research.

Specific responsibilities for a Community of Practice Manager include:

  • Design and launch community programs in alignment with grant and organizational goals.
  • Create processes and protocols for to ensure excellence in programs, products, and deliverables for GovEx networks programming.
  • Develop strategies, toolkits, and related materials to help grow networks programing.
  • Lead horizontal teams to create trainings and learning materials.
  • Lead and oversee online and in-person network convenings.
  • Analyze and use data to evaluate networks programs and make informed decisions for program evolution and adaptation.
  • Serve as the primary point of contact with members of virtual communities (such as economic mobility and opportunity youth).
  • Contribute to content development, including coordinating with subject matter experts to schedule presentations.
  • Collaborate with Director of Applied Research and communications team to capture and share successes of communities.
  • Manage and promote engagement on community discussion boards, including adding topics and monitoring responses.
  • Promote engagement within and between community members, including informing participants of upcoming opportunities, such as webinars and assignments.
  • Provide feedback to community members on completion of assignments.
  • Becoming familiar with community members, including their needs and challenges.
  • Serve as front line support for community member issues, ensuring their needs are met including promoting these to other members of the GovEx staff or external experts.
  • Meticulously tracking interactions within the communities of practice, analyzing these and developing suggestions for future activities.
  • Ensuring high retention rates within the community.
  • Work with Measurement and Evaluation Officer to develop instruments to track satisfaction and success of participants.
  • Collaborate with Director of Applied Research to develop topics and content on an ongoing basis.
  • Coordinate with Training team to align community needs with course offerings.
  • Conduct outreach to expand communities of practice at regular intervals, including developing outreach materials and identifying opportunities to collaborate with partner organizations.
  • In concert with Director of Applied Research, develop resources for community members based on discussions, survey results, and schedule of presentations.
  • Produce and edit documents, work plans, reports, and presentations to ensure high-quality work products.

Minimum Qualifications (Mandatory):

  • Bachelor's degree in related discipline.
  • Five years related experience.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

    JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications:

  • Master’s or Bachelor’s degree preferably in political science, government, economics, or other field related to the public sphere.  
  • One year experience managing a membership group, with a preference for online communities.

Special Knowledge, Skills, and Abilities:

  • Demonstrated supervisory or lead responsibilities.
  • Exceptional written and verbal communication skills.
  • Demonstrated experience working effectively and collaboratively with a diverse group of stakeholders.
  • Ability to work independently and in a results-oriented workplace.
  • Knowledge and appreciation of, if not practical experience  with governments, nonprofits, and public policy.
  • Technical know-how to operate in and manage content and membership in online environments, particularly learning management systems and social media platforms.
  • Ability to socialize with diverse groups, making people feel special, heard, and welcome.
  • Responsiveness of community members and GovEx team.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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Homewood Campus

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