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Job Req ID:  13977

Credentialing Coordinator

Classified Title: Credentialing Coordinator 
Working Title: Credentialing Coordinator ​​​​​
Role/Level/Range: ATO 40/E/03/OE 
Starting Salary Range: $17.25-$23.71 (commensurate wth experience)
Employee group: Full-Time 
Schedule: Monday- Friday 8:30 AM - 5 PM 
Exempt Status: Non-Exempt  
Location: 04-MD:School of Medicine Campus 
Department name: 10003009-SOM Ortho General Administration 
Personnel area: Johns Hopkins University


General Summary/Purpose:

Responsible for the coordination of medical staff appointments and credentialing activities for faculty, fellows, medical staff and others in the department. Provides administrative support for department administration and medical education program. Serves as a resource and liaison between contacts throughout Johns Hopkins Medicine and contacts throughout the department. 


Specific Duties & Responsibilities:

Credentialing duties

  • Serves as Credentialing Coordinator in all matters of JHH/JHU/ JHMI processing requirements for new and reappointed primary and secondary faculty, clinical associates, and others as assigned.  Serves as liaison to insure everyone follows rules, regulations, and obtains appropriate licensure.
  • Serves as liaison between faculty, HR, Administrator and MSO offices to ensure processing of credentialing verification and issuance of clinical privileges by the date requested by the Department.
  • Coordinates new medical staff onboarding and orientation activities
  • Creates credentials-related reports for Chairman, Administrator, HR Manager, division managers, division chiefs, search committees, etc
  • Creates and maintains databases to track reappointments, credentialing end process for Medical Staff automate the credentialing and medical staff process for the department.
  • Tracking of risk management compliance for all Orthopaedic medical staff.
  • Tracking of medical licensure compliance for all Orthopaedic medical staff.
  • Monitors completion of certain compliance training courses and background check requests.
  • Performs tasks for online ECFMG certification and Student Clearinghouse degree verification, or Medical Staff Administration office and Central Verification office as needed.
  • Accurately and consistently prepares documentation, presentations, and correspondence. 
  • Communicates and seeks advice when possible issues occur during credentialing process.
  • Trains others in credentialing matters. Educates and informs faculty and division personnel about credentialing policies, procedures, and time frames.
  • Serves as support and back up resource for Visa processing.  Works with HR, Medical Education Administrator, and Office of International Services. Assists in processing H visas for medical and research faculty, post-docs and house staff. Also assists in processing all clinical J1 ECFMG visas for post-docs and house staff. Works with the Office of International Services to ensure deadlines are met.
  • Coordinates with JHU Billing to ensure timely completion of faculty billing applications.  
  • Tracks medical licensure compliance for all Orthopaedic medical staff.
  • Works closely with HR Coordinator to ensure that salary information is accurate and up-to-date.


Administrative duties

  • Assists with planning/setup for special events, meetings/training, including room reservations, set up, ordering supplies and food if needed, tracking attendance, preparing handouts.
  • Works on special projects and other assignments, as needed.


  • Overtime may be possible when authorized/needed to meet business and patient needs.  When necessary, department may determine required attendance in the event of disaster or weather emergency, some staff are required to report to work.


Travel Requirements

May be required to travel to other Johns Hopkins locations, as needed.


Scope of Responsibility

 Knows the formal and informal departmental goals, standards, policies and procedures that may include some familiarity of other departments within the school/division.


Decision Making

On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.


Minimum Qualifications (Mandatory):

Minimum of High School Diploma/GED required. 3 years related experience required.


Preferred Qualifications:

Bachelor’s degree. Previous experience in human resources, medical credentialing, or visa processing highly preferred. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.


JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


Special knowledge, skills, and abilities:  

  • Administrative professional with intermediate to advanced computer experience using Microsoft Office.
  • Experience working in patient care environments.
  • Experience working in support of medical professionals in a clinical and/or academic environment, strongly desired.
  • Exercises independent judgment in the resolution of problems, prioritizing of workload. Serves as a team and department resource.
  • Operates personal computer to access email, electronic calendars, and other basic office support software.
  • Knowledge of SAP, highly desired.  
  • As this individual works in a patient care and employment setting, he/she must be knowledgeable of HIPAA, medical records policy, quality assurance and confidentiality policies.


Technical qualifications or specialized certifications:

Computer (85%) including web-related software and hardware.  Copier, Fax, Scanner, Phone, Printer, etc.


Any specific physical requirements for the job:

  • While performing the duties of this job, the employee may remain in a stationary position (sitting) up to 80% of the time.   
  • The employee is required to operate computer keyboard frequently throughout the day and for prolonged periods.
  • Prolonged vision requirements including viewing computer screen, paper reports/documents.
  • May transport equipment and supplies usually less than 30 pounds from one area to another.  In some areas, workspace is confined.



The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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