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Job Req ID:  62716

Custodial Services Supervisor

Facilities Management is seeking a Custodial Services Supervisor  who will be responsible for managing the custodial staff in buildings to which they are assigned.


Specific Duties & Responsibilities:

  • Maintain close contact with the Manager of Custodial Operations to discuss the custodial needs for his or her assigned facilities.
  • Conduct frequent physical inspections of the facilities to ensure that all services are provided as directed.
  • Participate in the quality assurance program, as implemented by the Manager of Custodial Operations.
  • Oversee and ensure the proper use and care of equipment and supplies.
  • Assist in the development of guidelines for standards in custodial and other programmed activities.
  • Assist in coordination and performance of departmental responsibilities relating to special events and daily function setups.
  • Supervise the bargaining unit custodial staff in his or her assigned buildings.
  • Assist with personnel management, including interviewing prospective staff, disciplining employees, and upholding contractual and university personnel guidelines.
  • Compute and document weekly employee work hours, and monitor and track employee attendance.
  • Provide training to employees one-on-one and in group settings.
  • Foster a working environment of inclusiveness and respect, and promote good employee.


Minimum Qualifications (Mandatory):

  • High School Diploma or equivalent required.
  • A minimum of five years of custodial experience.
  • Knowledge of cleaning chemicals, equipment and processes desired.
  • Valid driver’s license with good driving record required.


Preferred Qualifications:

  • Prior supervisory experience preferred.
  • Associates or Bachelor’s Degree, a plus.


Special Knowledge, Skills & Abilities:


  • The supervisor must have strong oral and written communication skills, and the ability to communicate at levels throughout the organization is essential. 
  • The supervisor must be fair but firm, and maintain a positive, professional relationship with all subordinates.  


Decision Making:

  • The custodial supervisor acts in accordance with the Manager of Custodial Operations but must have problem solving skills and ability to make decisions independently. 
  • Decisions pertaining to the authorization of overtime, response to emergency situations, application of the progressive discipline system and responding to customer needs are several of the types of decisions the supervisor must routinely make.


Physical Requirements:

  • Sitting in a normal seated position for extended periods of time.
  • Reaching by extending hand(s) or arm(s) in any direction.
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
  • Communication skills using the spoken word.
  • Ability to see within normal parameters.
  • Ability to hear within normal range.
  • Ability to move about, stand and walk for extended periods of time.
  • Occasionally lifting, carrying objects weighing 40 lbs. or less.


Supervisory Responsibility:

  • The supervisor has direct line authority over 12 to 15 custodians in their assigned buildings, and any others assigned to them from time to time.


Classified Title: Custodial Services Supervisor 
Working Title: Custodial Services Supervisor 
Role/Level/Range: ATO 40/E/03/OE 
Starting Salary Range: $34,309 - $48,360
Employee group: Full Time 
Schedule: M-F, 3:00 P.M - 11:30 P.M 
Exempt Status: Exempt  
Location: 05-MD:School of Public Health 
Department name: 10001053-Custodial Services 
Personnel area: School of Public Health


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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School of Public Health - East Baltimore Campus