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Job Req ID:  102340

Custodial Services Supervisor

Facilities Management is seeking a Custodial Services Supervisor who will be responsible for managing the custodial staff in buildings to which they are assigned.

Specific Duties & Responsibilities

  • Maintain close contact with the Manager of Custodial Operations to discuss the custodial needs for his or her assigned facilities.
  • Conduct frequent physical inspections of the facilities to ensure that all services are provided as directed.
  • Participate in the quality assurance program, as implemented by the Manager of Custodial Operations.
  • Oversee and ensure the proper use and care of equipment and supplies.
  • Assist in the development of guidelines for standards in custodial and other programmed activities.
  • Assist in coordination and performance of departmental responsibilities relating to special events and daily function setups.
  • Supervise the bargaining unit custodial staff in his or her assigned buildings.
  • Assist with personnel management, including interviewing prospective staff, disciplining employees, and upholding contractual and university personnel guidelines.
  • Compute and document weekly employee work hours, and monitor and track employee attendance.
  • Provide training to employees one-on-one and in group settings.
  • Foster a working environment of inclusiveness and respect, and promote good employee.

Special Knowledge, Skills & Abilities

  • The supervisor must have strong oral and written communication skills, and the ability to communicate at levels throughout the organization is essential.
  • The supervisor must be fair but firm, and maintain a positive, professional relationship with all subordinates.

Decision Making

  • The custodial supervisor acts in accordance with the Manager of Custodial Operations but must have problem solving skills and ability to make decisions independently.
  • Decisions pertaining to the authorization of overtime, response to emergency situations, application of the progressive discipline system and responding to customer needs are several of the types of decisions the supervisor must routinely make.

Physical Requirements

  • Sitting in a normal seated position for extended periods of time.
  • Reaching by extending hand(s) or arm(s) in any direction.
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
  • Communication skills using the spoken word.
  • Ability to see within normal parameters.
  • Ability to hear within normal range.
  • Ability to move about, stand and walk for extended periods of time.
  • Occasionally lifting, carrying objects weighing 40 lbs. or less.

Supervisory Responsibility

  • The supervisor has direct line authority over 12 to 15 custodians in their assigned buildings, and any others assigned to them from time to time.

Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • Five years’ experience in facilities operations or custodial services required.
  • Valid driver’s license with good driving record required.

Preferred Qualifications
  • Prior supervisory experience preferred.
  • Associates or Bachelor’s Degree, a plus.
  • Knowledge of cleaning chemicals, equipment, and processes desired.


Classified Title: Custodial Services Supervisor 
Working Title: Custodial Services Supervisor   
Role/Level/Range: ATO 40/E/03/OE  
Starting Salary Range: $37,238 - $52,616 - $67,808 (Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday, 3:00 P.M - 11:30 P.M. 
Exempt Status: Exempt 
Location: School of Public Health - East Baltimore Campus 
Department name: 10001053-Custodial Services 
Personnel area: School of Public Health 


Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:


Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


EEO is the Law
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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


Note: Job Postings are updated daily and remain online until filled.



School of Public Health - East Baltimore Campus