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Job Req ID:  64876

Custodial Services Supervisor

Johns Hopkins Facilities and Real Estate is seeking a Custodial Supervisor  who will be responsible for managing the custodial staff in buildings to which they are assigned.


Specific Duties & Responsibilities:

  • Maintain close contact with the Manager of Custodial Services to discuss the custodial needs for his or her assigned facilities
  • Conduct frequent physical inspections of the facilities to ensure that all services are provided as directed
  • Participate in the quality assurance program, as implemented by the Manager of Custodial Operations
  • Oversee and ensure the proper use and care of equipment and supplies
  • Assist in the development of guidelines for standards in custodial and other programmed activities
  • Assist in coordination and performance of departmental responsibilities relating to special events and daily function setups
  • Supervise the bargaining unit custodial staff in his or her assigned buildings
  • Assist with personnel management, including interviewing prospective staff, disciplining and coaching employees, and upholding contractual and university personnel guidelines
  • Compute and document weekly employee work hours, and monitor and track employee attendance
  • Provide training to employees one-on-one and in group settings
  • Foster a working environment of inclusiveness and respect, and promote good employee morale


This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.


Scope of Responsibility:

  • The supervisor’s responsibilities include fostering a cooperative relationship between Facilities and Real Estate and the university departments being provided custodial services, maintaining a high level of service quality, and supervising the staff engaged in these activities. 
  • The custodial supervisor is a frontline supervisor with bottom-line responsibility for achieving excellent results in both routine and project work through holding custodial staff accountable for performance and pursing the objectives of the custodial department. 
  • The supervisor is responsible for the performance of their assigned staff and the quality of the services provided in their assigned buildings.


Decision Making:

  • The custodial supervisor acts in accordance with the Manager of Custodial Services, but must have problem solving skills and ability to make decisions independently. 
  • Decisions pertaining to the authorization of overtime, response to emergency situations, application of the progressive discipline system and responding to customer needs are several of the types of decisions the supervisor must routinely make.



  • The supervisor must have strong oral and written communication skills, and the ability to communicate at levels throughout the organization is essential. 
  • The supervisor must be fair but firm, and maintain a positive, professional relationship with all subordinates.   



  • The supervisor reports to the Manager of Custodial Services and/or the Custodial Services Manager on their assigned shift. 
  • The supervisor has direct line authority over the custodians in their assigned buildings, and any others assigned to them from time to time.


Minimum Qualifications (Mandatory):

  • High School Diploma or equivalent required
  • Five years’ experience in facilities operations or housekeeping services required
  • Valid driver’s license with good driving record required
  • Knowledge of cleaning chemicals, equipment and processes desired
  • Prior supervisory experience in a service business strongly preferred
  • Associates or Bachelor’s Degree, a plus


Physical Requirements:

  • Ability to remain in a stationary position for extended periods of time
  • Ability to operate a computer and other equipment on a frequent basis
  • Ability to frequently communicate with coworkers
  • Ability to see within normal parameters in order to visually inspect work.
  • Ability to move about
  • Ability to occasionally lift, carry, or otherwise move objects and materials weighing up to 40 lbs.
  • Must be able to work off shifts as needed


Classified Title: Custodial Services Supervisor 
Working Title: Custodial Services Supervisor 
Role/Level/Range: ATO 40/E/03/OE 
Starting Salary Range: $36,596 - $51,584
Employee group: Full Time 
Schedule: M-F 8.0 
Exempt Status: Exempt  
Location: 01-MD:Homewood Campus 
Department name: 10001596-Custodial Services 
Personnel area: University Student Services


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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