Diabetes Navigator

We are seeking a Diabetes Navigator who will play a central role in providing essential guidance and support to patients with diabetes on advanced diabetes technology (continuous glucose monitors and Insulin pumps) participating in a clinical trial. As the primary point of contact, this role focuses on offering comprehensive assistance throughout the process of prescription, access and optimal utilization of advanced diabetes technology. Collaborating closely with the care team and external stakeholders, the navigator actively contributes to the optimization of glycemic control and overall positive health outcomes for patients.

Specific Duties & Responsibilities

Direct Patient Care & Support

• Initiate, build, and maintain a strong rapport with patients with diabetes on advanced diabetes technology (CGMs and Insulin pumps) enrolled in the clinical trial.
• Provide comprehensive support and guidance to patients throughout the process of initiation and progression of using advanced diabetes technology.
• Collaborate with care team members including Physicians, Nursing staff, CDCES and research coordinators to facilitate timely access and initiation of use and follow-up of advanced diabetes technology.
• Liaise between insurance companies, pharmacies, and organizational representatives to eliminate obstacles that may arise at the stakeholder level, streamlining processes, and ensuring uninterrupted access to advanced diabetes technology.
• Utilize a predesigned toolkit to troubleshoot issues arising with the process of prescription, initiating use, and optimal use of diabetes technology.
• In-person and remote (i.e., video teleconference, phone) interactions with patients at multiple clinic sites within the institution across the clinical service areas

Communication & Coordination

• Facilitate communication among various care team members, such as Physicians, Advanced Practice Providers, nursing staff, CDCES, and research coordinators, to expedite the access and utilization of advanced diabetes technology.
• Coordinate troubleshooting efforts and trainings in conjunction with the care team and company representatives, utilizing a predesigned toolkit, ensuring that patients can optimally use the technology.
• Ensure patients are equipped with all necessary resources to comprehend the initiation and utilization processes related to advanced diabetes technology.
• Reinforce education and training to encourage and sustain optimal use of diabetes technology among patients.
• Maintain a current understanding of patients' challenges encountered during the phases of prescription, access, and usage of diabetes technology.
• Provide personalized support tailored to patients who encounter specific barriers, offering troubleshooting guidance based on the stage of difficulty they face.
• Meet regularly with the investigators and research team and participate in refining the role of the diabetes navigator to best support patients based on their observations and experiences.
• Participate in CMEs related to diabetes.

Confidentiality & Compliance

• Adhere to strict confidentiality guidelines in alignment with the policies of Johns Hopkins University (JHU) and the Health Insurance Portability and Accountability Act (HIPAA).
• Safeguard patient information and sensitive data throughout all interactions and processes.

Additional Support

• Schedule and conduct video visits with patients requiring additional assistance, ensuring their needs are addressed effectively.

Organizational Duties

• Document all patient encounters and ensure compliance with reporting standards set by the organization in the electronic medical record.
• Maintain confidential records of patient information, progression, and forms.
• Monitor and track patient progression as they access, initiate, and use diabetes technology.
• Attend initial training sessions and meetings related to the randomized control trial.
• Facilitating orders and completion of paperwork related to diabetes technology prescription and renewal.
• Participate in quality improvement initiatives within and outside the institution as directed by the diabetes center.

Special Knowledge, Skills & Abilities

• Familiarity with/ willingness to become facile with diabetes technology.
• Personal connection with diabetes.
• Genuine interest in working with patients with diabetes.
• Demonstrated commitment to effective care coordination.
• Show empathy and trustworthiness when interacting with patients.
• Excellent communication skills, capable of concise communication with patients, the care team, and external stakeholders.
• Organized with the ability to handle confidential patient materials and tracking.
• Flexible and adaptable in responding to evolving patient and provider needs.

Physical Requirements

• Able to reach by extending hand(s) or arm(s) in any direction.
• Fine Motor Skills - Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s) (e.g., use of computer keyboard, Programming settings in device).
• Vision - Good visual acuity needed to read screens, displays, and small markings to accurately adjust and monitor diabetes devices.
• Auditory skills - Good hearing may be required to listen to device alerts, alarms, or feedback, as well as to accurately communicate with patients and other professionals.
• Walking Ability and Endurance - The ability to walk comfortably and safely between different locations, such as clinics or buildings, as part of daily responsibilities. This may include 10-minute walks multiple times a day, often carrying or transporting essential equipment or documents. Candidates must possess the physical endurance and mobility to perform these tasks without undue strain or fatigue.

• High School Diploma or graduation equivalent.
• Two years related experience.
• Must possess valid driver's license and access to reliable transportation to drive between locations as necessary.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

• Exposure to advanced diabetes technology will be preferred.
• Experience working in the healthcare industry with direct patient interaction (e.g. Medical Assistant, Community Health Worker).

Classified Title: Community Outreach Specialist 
Job Posting Title (Working Title): Diabetes Navigator   
Role/Level/Range: ACRO37.5/02/CC  
Starting Salary Range: Min $15.50 - Max $26.00 HRLY ($43,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F, 40hrs 
Exempt Status: Non-Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: ​​​​​​​SOM DOM Endocrinology  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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