Job Req ID:  110884

Director of Financial Aid Services

The Johns Hopkins School of Education (SOE) is seeking a Director of Financial Aid Services who will provide direct support to students, faculty, and staff in all aspects of the application, awarding, delivery, and reconciliation of grants and private and institutional financial aid and is tasked to work with and through the JHU Office of Student Enrollment & Accounts Management (SEAM) who oversees the process and management of all federal financial aid and Title IV functions. Reporting to the Director of Enrollment Management Services, the Director of Financial Aid Services will employ a strong foundation in Title IV Financial Aid, a commitment to providing the highest levels of customer service to students, faculty, and staff, and knowledge of financial aid, billing, and registration processes to serve students and learners SOE.


Specific Duties & Responsibilities

  • Counsel SOE students on federal, state, and institutional aid programs, regulations, and application procedures.
  • Resolve error and exception reports related to financial aid administration.
  • Review financial aid and student accounts data for accuracy. Track and resolve student issues with business holds and disbursement.
  • Respond to requests for financial and institutional aid information from SOE students, faculty, and staff.
  • Monitor SOE Satisfactory Academic Progress (SAP) standards and coordinate appeals and academic plans with SEAM.
  • Work with SEAM Financial Aid Compliance to prepare and publish annual Cost of Attendance budgets.
  • Direct planning efforts in collaboration with SOE Enrollment Management and Finance to develop and administrate institutional aid optimization modeling for degree program students to meet strategic enrollment goals.
  • Provide and reconcile reports on financial aid state scholarship programs and financial assistance accounting operations budget.
  • Process and Coordinate with the SOE Finance Office, Programs, and Development to manage the Departmental Graduate Aid (DGA) program.
  • Process, manage, and update AmeriCorps awards for Teach for America/TNTP (TFA) degree program students.
  • Regularly review and recommend case resolutions to SEAM SAO’s divisional collections reports.
  • Regularly review and participate in SOE’s General Petition Review Committee for refund requests.
  • Oversee the administration of the Community Service Federal Work-Study program, including monitoring expenditures, development and maintenance of budgets, databases, and other record-keeping systems.
  • Maintain electronic student records and use federal, state, and university computer software and data interfaces.
  • Provide and reconcile reports on financial aid state scholarship programs and financial assistance accounting operations budget.
  • Assist with processes between the SEAM Financial Aid & Student Accounts, the SOE Development Office, and the SOE Finance Office in the account balance reporting, program operation, awarding, and disbursing of grants and all institutional scholarship programs.
  • Participates in occasional outreach events on and off campus.
  • Required to participate in all assigned events based on the need of the office.
  • Other duties as assigned.


Additional Knowledge, Skills, & Abilities

  • Demonstrated commitment to a diverse and inclusive work environment.
  • Exercise independent judgment in resolving administrative problems, including interpreting and communicating operating policies and procedures.
  • Demonstrated history of employing initiative and sound judgment.
  • Demonstrated high comfort level using technology, including learning new software systems.
  • Have a familiarity with current trends and challenges in financial aid and a deep understanding of the principles for need-based assistance and Institutional Methodology (IM).
  • Financial acumen required to develop and interpret financial reports.
  • Demonstrated ability to synthesize and analyze complex data for use by non-financial aid experts.
  • Customer service orientation.
  • Accuracy and attention to detail.
  • Outstanding oral and written communication skills.
  • Strong planning and organizational skills.
  • Ability to synthesize and analyze complex data for use by non-financial aid experts.
  • Ability to work independently and as a member of a team.
  • Demonstrated history of respecting confidentiality and employing discretion in all facets of work.
  • Ability to work in a self-directed manner and manage multiple tasks and projects concurrently.
  • Ability to work effectively with diverse stakeholders, including learners, management, leadership, and internal and external clients.



Minimum Qualifications
  • Bachelor's Degree.
  • Five years related experience, with prior supervisory experience required.
  • Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Three years of related experience in a higher education financial aid office, including leadership, supervisory, and systems responsibilities.
  • Experience processing Federal, State, Institutional, and private financial aid.
  • Experience complying with FERPA and other federal and state laws/policies regarding student records confidentiality. Knowledge and understanding of Title IV student financial aid rules and regulations.
  • Working knowledge of Homeland Security, Citizenship, Selective Service, Social Security Administration, and NSLDS statuses related to awarding federal financial aid.
  • Technical ability to maintain electronic student records and use federal, state, and university computer software and data interfaces.
  • Experience with Johns Hopkins University technology platforms (PowerFAIDS, OnBase, SAP) preferred.
  • Experience working in an academic environment preferred.

 


 

Classified Title: Director Financial Aid 
Job Posting Title (Working Title): Director of Financial Aid Services   
Role/Level/Range: ACRP/04/MF  
Starting Salary Range: Min $74,400 - Max $130,400 Annually ($80,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday, 8:30 am - 5:00 pm 
Exempt Status: Exempt 
Location: Hybrid/Homewood Campus 
Department name: ​​​​​​​Enrollment Management Services  
Personnel area: School of Education 

 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

 

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.


The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

 

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

 

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

 

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

 

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

 

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Note: Job Postings are updated daily and remain online until filled.

 

 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Hybrid