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Job Req ID:  112255

Director of Residential Experience

We are seeking a Director of Residential Experience who will provide leadership and direction for the day-to-day operations for Residential Life. This position will be responsible for developing residential curriculum that enhances the student experience and promotes student engagement, community development and sense of belonging for the residential student living on-campus.


This position will also be responsible for the guiding assessment initiatives within the department; behavior management; problem-solving; conflict mediating and policy creation and interpretation for approximately 3,0000 students living in on-campus residence halls and university apartments.


The Director serves as a senior department leadership team member and is responsible for devising, executing and evaluating departmental goals, policies and programming with the goal of enhancing on-campus living housing offerings that meet current and future needs of our residential student.


This position reports directly to the Executive Director for On-Campus Living and is a live-off position.


Specific Duties & Responsibilities


Department Leadership

  • Develop and implement operational strategic priorities that are aligned with the academic mission of the University, Student Affairs and On-Campus Living.
  • Cultivate and promote short and long–range planning in collaboration with the Executive Director for On-Campus Living.
  • Collaborate with the Executive Director to assess the departmental structure, including staffing recruitment and retention.
  • Collaborate and partner within On-Campus Living and with key university partnerships.
  • Provide departmental leadership for high-level customer service and complex issues through problem identification and resolution, policy interpretation and conflict mediation.
  • As needed, coordinate departmental response to residential students’ emergencies and crisis, student behavior issues, student health and wellness and safety concerns.


Staff Supervision

  • Hire, train, supervise, and evaluate performance of the Associate Director of Residential Life and indirect supervision of three Assistant Directors, 6 Residence Directors and 90 student employees, and other staff as determined.
  • Ensure and encourage ongoing professional development and involvement in relevant associations and organizations for the professional staff.


Program Development, Assessment & Student Engagement

  • Create and implement a comprehensive residential curriculum to enhance the student experience and student learning outcomes that contribute to retention and academic success.
  • Develop and collaborate with campus partners to ensure the integration of residential curriculum educational priorities and learning goals.
  • Chair the department’s residential curriculum committee and develop training modules for professional and student staff learning relating to curriculum design and implementation.
  • Develop and implement annual departmental assessment initiatives to enhance and improve programs and services offered within On-Campus Living.
  • Prepare assessment reports and summarize findings including data collection, analysis, outcomes, and results.
  • Promote and support student residential hall leadership to bolster student engagement and thriving.
  • Evaluate current housing offerings and propose the development of special interest housing and future living-learning experiences.
  • Foster a commitment to environmental sustainability within the department.


Student Care & Conduct

  • Provide support to students in crisis in collaboration with Student Outreach and Support.
  • Partner with the Director of Student Conduct and their designees in the development, interpretation, and articulation of the Student Conduct Code.
  • Collect data and identify trends specific to student support and behavioral management and recommend strategies for increasing student support and accountability.
  • University Outreach and Partnerships
  • Establish and maintain collaborative partnerships with colleagues across student affairs and within the university.
  • Serve on Orientation Advisory Team and First-Year Experience Common Read Program committee.
  • Serve on additional task forces, committees, search committees, or working groups as needed.


Administrative Responsibilities

  • Enforce all university and housing regulations and reinforce acceptable behavioral standards in residence halls and university apartments.
  • Revise, edit and direct the implementation of all residence hall policies and procedures and shared consistently across all platforms.
  • Collaborate with the Residential Facilities team to support administrative needs (i.e. Health and Safety Checks, Room Inventory Process, upkeep and report any vandalism or residence hall damages)
  • Develop, administer and design reports for annual assessment tools used to collect data on the residential experience of students living on-campus.


Emergency Management and Response

  • Serve as a member of the senior leadership team and assist in decision-making and response to any emergency incidents in the residence halls.
  • Serve as a member of the Secondary on-call after-hours team for the Homewood campus.


Special Skills, Knowledge or Abilities

  • Successful candidates will bring the following experiences and demonstrate these characteristics:
  • The diplomatic and tactful nature required to build relationships quickly across cultures within the University and to work effectively with a wide range of people, including persons from diverse backgrounds.
  • A visionary and innovative leader with the ability to define and develop new direction for a growing department.
  • Excellent skills in recruiting, selecting, supervising, motivating, and evaluating professional and student staff.
  • Strong background and experience in the development and delivery of staff training and staff development for staff at all levels of the organization.
  • Demonstrated knowledge of and experience in student development theory, risk management and legal issues, and assessment.
  • Significant experience in crisis management and response; expertise in managing emotionally charged situations; ability to respond and make decisions.
  • Proven track record of establishing strategic relationships to strengthen program and service delivery.
  • A high degree of enthusiasm, energy and creativity for residential life and student affairs.
  • Demonstrated success in a complex, multi-layered and data-driven organization.
  • Understanding of information technology as applied to a residential system.


Work Schedule

  • This position will be required to be on-call on a rotating schedule to assist with any university emergencies that affect the student population. Weekend and evening hours are required.


Minimum Qualifications
  • Master’s Degree in Student Personnel, Higher Education, Counseling, or related field required.
  • A minimum of 7 years of progressive experience in housing/residential life or related student affairs office in higher education.

 

 

Classified Title: Director Residential Life 
Job Posting Title (Working Title): Director of Residential Experience   
Role/Level/Range: ACRP/04/ME  
Starting Salary Range: Min $64,000 - Max $112,200 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon - Fri / 8:30-5:00 
Exempt Status: Exempt 
Location: Homewood Campus 
Department name: 60004476-Residential Life Operations 
Personnel area: University Student Services 

 

 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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