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Requisition ID:  117862

Director of Student Outreach & Support

Reporting to the Associate Vice Provost for Student Living and Community Standards, we are seeking a Director of Student Outreach & Support who will be responsible for supervising Case Managers in SOS who support and work to meet the needs of Homewood undergraduate students who have physical or mental health difficulties, financial issues, social adjustment or other personal difficulties in order to assist them in their personal wellbeing and academic success.


Responsibilities will include regular contact with undergraduate students and collaboration and consultation with colleagues and faculty in the Division of Student Affairs, University Administration, and the Krieger School of Arts & Sciences, the Whiting School of Engineering, the Office of Institutional Equity, Student Health and Well-Being, and Academic & Student Services and to serve as a Division liaison to various key stakeholders across the University.


Specific Duties & Responsibilities

  • The Director’s major responsibilities include, but are not limited to, the following,


Supervision and Case Management

  • Responsible for recruitment, selection, supervision, professional development, and consistent evaluation and review of three (3) full-time Case Managers, Assistant Director, Triage Specialist, and Administrative Coordinator.
  • Conduct weekly SOS team meetings to discuss cases, ensure protocols are followed and safety concerns monitored, and determine appropriate interventions for cases.
  • Manage the Homewood CARE team and the workflow of student cases referred to the team.
  • Consult with faculty, staff, parents and families, students, and/or other concerned parties regarding concerns for a student’s well-being.
  • Coordinate internal and external outreach to students to follow up on reports of concern.
  • Document all information and communication in Maxient.
  • Oversee comprehensive marketing strategy for SOS to ensure the community is aware of SOS services and market SOS services to the campus community at large-scale events such as Orientation and Parent and Family weekend.
  • Oversee ongoing training of case managers to ensure they are up to date in best practices in the field. Stay current on best practices for case management and continually update the program for JHU Homewood Undergraduates.
  • Develop and update content material for Student Outreach & Support services on the website.


Policies and Protocol Oversight

  • Write and review SOS policies and protocol and update as needed, to include but not limited to: Wellness Check protocol, Post Hospitalization protocol; policies on notifying faculty of student absences/illnesses, missing student protocol.
  • Interpret University policy regarding students and make recommendations when policy changes are needed, based on trends in data.
  • Oversee the relationship between Student Outreach & Support and administrative support for case management triage, intake, and scheduling purposes.
  • Work with campus partners to identify process/policy barriers to student success and work with relevant offices for solutions.
  • Manage yearly Student Outreach & Support budget.


Collaboration with Campus Partners

  • Establish and maintain strong relationships with stakeholders and campus partners.
  • Develop and implement a communications strategy (including website, mobile applications, social media, and other communications) in alignment with student affairs and central communication expectations.
  • Create and conduct presentations as requested to faculty, staff, and student groups to educate on the Student Outreach & Support program, the scope of case management services, and how to report concerns about a student. Establish internal and external processes for managing requests and responding to campus partners related to student needs.
  • May be asked to respond on behalf of SOS to issues and concerns raised by students, families, and visitors in a manner consistent with the vision and values of the division and the university.
  • May be asked to represent SOS or the Student Affairs team on various campus committees, workgroups, and teams, and at campus events throughout the academic year.


Assessment and Data Tracking

  • Conduct comprehensive assessment strategies of programs and services to ascertain achievement of learning outcomes as set by the SOS team and accompanying Student Affairs strategic vision.
  • Assess campus community interests, needs, and resources, as well as national trends in case management.
  • Create and steward SOS data tracking strategies related to services and students supported, as well as case manager caseloads and commitments.
  • Create and steward the data tracking sheet for students of concern; create high-quality reports and presentation decks for internal and external publication/sharing on a semester and yearly basis.
  • Share relevant data and trends with AVP.
  • Other duties as assigned.


Knowledge, Skills, and Abilities

  • Demonstrated knowledge of online student tracking systems and database management.
  • Strong attention to detail, excellent communication skills.
  • Ability to quickly synthesize information from a variety of sources to make informed recommendations for the best welfare of the students.
  • Knowledge of current case management trends and literature preferred.


Minimum Qualifications
  • Master’s Degree in Education, Counseling, Social Work, Public Health or related field.
  • Minimum of (8) years of relevant experience.
  • Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Licensed: LCSW, LCPC, or equivalent.
  • Experience working with college-aged students.
  • Experience using Maxient and Starfish.
  • Experience managing responses to crisis situations.
  • Experience working as part of a case management support team and navigating complex, decentralized environments.
  • Experience developing and implementing policies and protocols.
  • Experience in assessment and data collection.

 

 

Classified Title: Director Student Outreach & Support   
Role/Level/Range: ACRP/04/ME  
Starting Salary Range: $64,600 - $113,300 Annually ($100,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F, 8:30-5 pm (Some night and weekend work is required.) 
FLSA Status: Exempt 
Location: Hybrid/Homewood Campus 
Department name: ​​​​​​​Student Outreach and Support  
Personnel area: University Student Services 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week

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