Divisional HR Operations Supervisor
We are seeking a Divisional HR Operations Supervisor who will directly supervise the daily activities of the HR team who support the division with critical HR and payroll transactions. This person interprets HR policies and procedures and works with others to establish and improve divisional HR and payroll practices. The position must demonstrate a commitment to excellence in customer service and ensure efficient human resource and payroll functioning for various departments within the Division. The team itself is responsible for a wide range of payroll and human resources support to departments including recruitment and employment; salary administration and analysis; JHU required training and education; leave management; benefits interpretation, personnel records management, HR policy interpretation, as well as information dissemination.
Specific Duties & Responsibilities
- Commits to a high level of client service, providing consultation and service in support of colleagues, divisional staff, faculty, and school leadership, and mentors team to also be highly client service oriented.
- Exercises independent judgment in the resolution of payroll and HR issues.
- Ensures that the team can support and provide service for each other, and that staff members are cross-trained and skilled.
- Plans staffing proactively to ensure coverage for anticipated times of high volume.
- Oversees the scheduling and daily activities of the team. Helps with recruiting, hiring, and training of staff.
- Partners with others to improve payroll and other HR transaction processes thinks creatively about how the work gets done, and looks for opportunities to speed processes.
- Collaborates with Divisional HR and Central HR colleagues to build strong, effective collegial relationships.
- Develops and coordinates training for new team members and manages coverage during position vacancies and ongoing training and workflow oversight for the team.
- Assists with developing goals and identifying training needs to ensure effective and efficient services across all departments.
- Provides support to department leadership as needed in SAP transactions and employee actions.
- Develops policies and standardized procedures in coordination with departments to improve HR and payroll services throughout the Division.
- Collaborates with various groups on campus, including HR Shared Services, Divisional Business Office, Central HR, departmental leadership, and Office of International Services to understand policies and procedures and troubleshoot issues.
- Facilitates resolution of complex issues as presented by team members, departmental and divisional colleagues, and leaders.
- Monitors volume of transactions and coordinates with Assistant Director and team to balance workload.
- Resolves E210 issues as needed.
- Ensures maintenance of HR databases and master data.
- Reviews monthly reports such as temp inactive, overpayment, and work authorization reports and works with departmental leadership to resolve discrepancies.
- Manages and recommends improvements to HR and payroll processes.
- Manages student hiring process and payroll processing.
- Oversees payroll actions for staff, faculty, and students in SAP.
- Process I9 details for all new hires, as well as tax forms & social security number requests for foreign nationals.
- Oversees Timesheet X (Time Entry) details for hourly students.
- Oversees CATS entry for casual employees.
- Assists with onboarding processes and exit procedures.
- Performs other duties and special projects as assigned.
Minimum Qualifications
- Bachelor’s Degree in Business, Human Resources or a related field.
- Three years of progressive experience in a professional human resources capacity.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula..
Preferred Qualifications
- Ability to work with and use current HR information technology.
- HRIS and SuccessFactors experience is strongly preferred.
- General employee relations knowledge.
Classified Title: Divisional HR Services Supervisor
Job Posting Title (Working Title): Divisional HR Operations Supervisor
Role/Level/Range: ATP/03/PC
Starting Salary Range: $53,800 - $94,400 Annually ($93,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon - Fri / 08:30am - 05:00pm
FLSA Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Student Services Human Resources
Personnel area: University Student Services