Share this Job
Job Req ID:  93056

ERP Business Analyst

General Summary/Purpose:


This position will be responsible for the functional duties related to the implementation, maintenance, enhancement, break-fix, and integration of SAP and supporting Human Capital Management technologies. The focus will be mainly on Personnel Administration, Organizational Management, and Benefits modules.


Specific Duties & Responsibilities:


This position communicates with clients in Human Resources Shared Services and mainly HR and IT Business owners throughout the Johns Hopkins Enterprise.  This position, along with the rest of the Enterprise Business Solutions HR/Payroll team, is responsible for the technical maintenance, support, and enhancement of employee master data. We operate with personally identifiable information that requires approvals for any new outbound integrations to downstream or vendor systems.  This position will work with developers on any technical program or integration needs to outline functional design specifications and test any programs or technical integrations prior to submitting them to our customers for final approval.


Specific devices, Software, Projects:

This position uses SAP PAOM/Benefits Modules, Revtrac, Jira, Confluence, Mendix, Mana, and other HCM technologies used to complete HR processes and policies.  This position requires understanding of complex systems integrating and potentially being used differently between JHU and JHHS systems and groups. 


Scale/Size of Area, Project and/or System Supported:


This position is on a team of approximately 17 HR/Payroll Functional Analysts supporting the Human Capital Management systems for Johns Hopkins Health System and Johns Hopkins University containing more than 50,000 employee records. 


Work location: Hybrid (varies)


On call requirements:  This position does not require regular on call hours but may require after hours work when troubleshooting Production break-fixes that impact payroll. 


Minimum qualifications:

Required Education:
Bachelor’s degree in Computer Science, MIS, Business Administration, or relevant functional area.

Equivalent experience may be substituted for degree.


Required Experience:
Four years progressively responsible experience working in functional area or systems analysis, with minimum two years SAP experience.

Equivalent education may be substituted for experiance.


JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 


Preferred Job Qualifications:

  • Knowledge of Human Resources best practices
  • Experience providing technical solutions in a higher-ed, academic medical center, and/or health care setting
  • 5-7 years’ experience in complex system environments including SAP modules, SuccessFactors HCM Modules, or HCM add on technologies
  • SAP configuration experience
  • Agile Method or sprint process experience


Knowledge, Skills, & Abilities (KSA’s):

  • Customer service skills – capable of participating in a dialog with users/customers, understand the nature of the request being made, provide timely feedback to the customer
  • Request Tracking/Status Reporting skills - Detailed in tracking and reporting status of issues/maintenance requests/enhancement requests to users and management
  • Team Work - Ability to work as part of a team and with members of other functional/technical teams to identify action items, team member responsibilities, etc.
  • Independent Work - Ability to work independently on assignments, requesting assistance as needed, and proactively complete assignments independently
  • Issue Severity/Independent Prioritization of Tasks – Capability of understanding severity of reported/observed issues and properly respond to issues based on severity
  • Computer skills - Ability to use software applications such as MS Word, MS Outlook, MS Excel, MS Teams, Zoom, and other productivity and/or data manipulation tools to provide requested data, stage data for loading, etc.
  • System Modifications - Ability to understand possible impacts to changes to a highly integrated system, determine the depth/breadth of testing necessary to minimize risk of system changes, execute and record results of testing (including data staging), etc.
  • Project Management - Ability to function within a structured project management environment; ability to effectively plan and execute smaller projects while also being able to execute tasks within the context of a larger more complex project plan.
  • Position requires an understanding of the role of Configuration in SAP functionality and of functional configuration in area of relevant responsibility
  • Position requires an understanding of a multiple SAP environment landscape (including a Development System, a QA/Testing System, and a Production System)
  • Helpful to have previous experience with Business Intelligence (BW / BI)
  • Position requires an understanding of bulk update methods, reporting queries, and major SAP Tables/Fields in area of responsibility
  • Helpful to have an understanding/experience of the OSS SAP Issue Reporting/Resolution system
  • Position requires an understanding of ABAP code, the debug function, etc.


Technical qualifications or specialized certifications: N/A


Any specific physical requirements for the job: N/A


Supervisory responsibility (indicate the number and type of persons supervised by incumbent): N/A


Budget authority (indicate dollar amount of budget managed and type/level of authority): N/A





Essential Job Functions (add position-specific functions if necessary)


Analysis and Design


Install, Configure, Maintain






Relationship Management



Classified Title: ERP Business Analyst
Role/Level/Range: ATP/04/PE  
Starting Salary Range: Commensurate with experience 
Employee group: Full Time 
Schedule: Mon-Fri, 8:30am-5pm 
Exempt Status: Exempt 
Location: Hybrid/Mount Washington Campus  
Department name: IT@JH Enterprise Business Solutions

Personnel area: University Administration



The successful candidate(s) for this position will be subject to a pre-employment background check.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


EEO is the Law
Learn more:


Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


Note: Job Postings are updated daily and remain online until filled.