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Requisition ID:  118463

Event Technician

We are seeking an Event Technician who provides support for classroom technology, audio/visual equipment, applications, products or services, and assists faculty, staff, and students experiencing procedural or operating difficulty by investigating equipment and software problems, resolving issues directly.


KIT-CATS (Krieger IT – Classroom Audiovisual Technology Services) department provides support to all General Pool classrooms technology and to the Homewood Campus events. This support is for any person or department that is utilizing a General Pool classroom or event space and has requested assistance. This school year, we have provided assistance to over 850 events. An event could be a simple power point presentation hook up in a room with existing technology or it could be bringing in multiple cameras, audio console, microphones, speakers, video switchers, laptops, projectors and screens to a room without any previous support items. Our department is a small, but growing group of dedicated technicians who follow our unofficial mission statement – “Professionally executing high level events, with attention to detail, ensuring our clients’ needs are met by taking care of our team.” For more information about the department please go to https://classrooms.johnshopkins.edu/event-technician-position


This role requires a motivated team player who is organized and focused on providing an excellent customer service experience for clients. Attention to detail, customer service focus and positive work ethic a must. Must be able to work flexible hours, including some evenings, weekends, and overtime.


Specific Duties & Responsibilities

Classroom Technology & Multimedia Support

  • Provides audio/visual and collaborative technologies support to clients, responding to telephone calls, emails, and personnel requests for technical support.
  • Records, prioritizes, and tracks all assigned help calls and documents work efforts in a ticketing system.
  • Ensures timely attention to requests to meet service SLAs in keeping with departmental processes.
  • Diagnoses problems through discussions with clients.
  • Simulates or recreates technical issues to resolve operating difficulties.
  • Identifies, research, documents, and resolves incidents.
  • Performs troubleshooting of podium A/V devices, room control systems, microphones, projectors, audio recording units, and other related equipment in classroom and special event environments.
  • Assesses damage to or loss of equipment, keeping the supervisor informed of same.
  • Performs A/V equipment set-ups and strikes in a timely and efficient manner, ensuring that equipment is correctly configured and operating properly for the event.
  • Supports live and pre-recorded productions for special event webcasts in a variety of locations throughout the school.
  • Assists clients in the best use of A/V technology to deliver presentations.
  • Provides basic instruction/training for students, faculty, and staff on the use of A/V equipment and resources.
  • Updates internal support documentation and contributes to the development of client help documentation.
  • Participates in the installation, maintenance, and storage of equipment.
  • Updates and maintains equipment inventory.
  • Coordinates with the Multimedia Specialist to arrange hardware warranty repairs.
  • Reports to supervisor to arrange the timely ordering of necessary A/V consumable supplies.
  • Provides feedback on the replacement of equipment and upgrades, where applicable.
  • Performs testing and quality assurance on presentation computer systems, A/V systems, and virtual conferencing software.
  • Actively keeps abreast of A/V technologies and practices in use outside of the School of Public Health.
  • Applies professional business and technical support concepts to provide support, consultation, and training for clients based on established departmental guidelines.
  • Prioritizes and manages multiple tasks and deadlines with supervision.
  • Properly escalates issues to other teams and works to resolve more complex problems with supervisory guidance.


Client Computer Support

  • Diagnoses, analyzes, and documents Level 1 computer hardware and standard software issues (email, web browsers, etc.)
  • Installs computer monitors and peripheral devices (keyboards, mice, webcams, etc.)
  • Installs software and assists with license tracking.
  • Troubleshoots basic user account issues, including password and access issues.
  • Identifies, documents, and reports network connectivity issues.


Project Support

  • Implements hardware and software deployment plans as directed by management.
  • Supports classroom and lecture hall computing technologies as directed by management.
  • Conducts hands-on inventory or system reconfiguration projects as directed by management.


Supplemental Information

  • This position is serve as one of the primary technicians for events on the Homewood campus with a team that supports all events in any non-classroom space or location.
  • Event technicians set-up, operate and maintain equipment from audio, video, livestreaming, lighting and computers.
  • We primarily use Allen & Heath audio consoles, Shure microphones, ETC lights and lighting consoles, BlackMagic Design for video switching and cameras, PTZOptics cameras and Sony and Canon cameras.
  • Technicians should be well versed in both Apple computers and Windows based computers.




Minimum Qualifications
  • Bachelor’s Degree
  • Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.
  • Must be available to work flexible hours, including some evenings, weekends, and overtime.


Preferred Qualifications
  • Four to eight years of professional experience in technical and logistical supervision and support for a large performance/lecture venue and/or event production with a combination. of experience in theater lighting design, live event sound and theater production.
  • Experience with video editing, ETC Lighting Console, Allen & Heath Audio Console and BlackMagic Design Video Switchers and cameras, PTZOptics Cameras.
  • Crestron DigitalMedia Certification (DMC-E-4K) and/or AVIXA CTS is a plus.
  • Experience working with a wide range of users, including university students, faculty and staff and guest lecturers and performing artists.

 

 

Classified Title: Multimedia Technician 
Job Posting Title (Working Title): Event Technician   
Role/Level/Range: ATO 37.5/02/OF  
Starting Salary Range: $21.25- $29.05 - $36.90 HRLY (55,000 Targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday / 8:30 am to 5:00 pm 
FLSA Status: Non-Exempt 
Location: Homewood Campus  
Department name: KSAS IT Classroom Multimedia   
Personnel area: School of Arts & Sciences 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Homewood Campus

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