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Requisition ID:  117043

Facilities IT Intern

Johns Hopkins Facilities and Real Estate (JHFRE) is seeking a Facilities IT Intern to participate in IT (Information Technology) and EDMS (Enterprise Document Management System) activities in support of Facilities and Real Estate operations at Johns Hopkins campuses. As part of the JHFRE IS (Information Systems) Team, the intern will report to the EDMS Analyst. The primary daily responsibilities focus on assisting colleagues with hardware and software-related requests. This is supplemented by information management related to parcels, buildings, and assets. This position includes both office-based and field-based work, in both physical and virtual settings.


Office-based IT assignments may include deploying new or replacement IT hardware, retrieving and updating inventory, facilitating contact with vendors, and assisting colleagues with setup and usage of software and hardware. Office-based EDMS assignments involve utilizing the enterprise OnBase system, and may include data management, digitizing, post processing, indexing of authoritative documents, and preparing deliverables. Field-based assignments include data collection and validation from facilities, assets, or projects on university property. Data collection and interaction is performed using departmental GPS and mobile devices with enterprise IT software platforms.


Every morning, the intern will conduct in-person or remote check-in calls with the EDMS Analyst to review tasks, issues, and other requirements. The conclusion of work must be communicated and acknowledged daily. The intern will also attend weekly team meetings. This position is in person, with the potential for remote days after successful completion of introductory period, subject to availability of suitable work, up to 40% of total time worked.


Note: This position is not benefits eligible.


Specific Duties & Responsibilities


Essential IT Job Functions

  • Assist colleagues with hardware and software-related requests, including troubleshooting and resolving technical issues.
  • Deploy new or replacement IT hardware, such as computers, printers, and other peripherals.
  • Perform software installations, updates, and configurations.
  • Manage and update IT inventory, ensuring accurate records of all hardware and software assets.
  • Facilitate contact with vendors for hardware and software procurement, repairs, and support.
  • Set up and maintain conference room technology, including audio-visual equipment and video conferencing systems.
  • Provide support for mobile devices, including smartphones and tablets, ensuring they are configured and functioning properly.
  • Assist with network connectivity issues, including Wi-Fi and wired connections.
  • Participate in IT projects and initiatives to improve technology infrastructure and services.


Essential EDMS Job Functions

  • Learn and become proficient in usage of OnBase EDMS.
  • Work on initiatives to enhance the integration of the EDMS and other JHFRE Information Systems.
  • Contribute to the EDMS by digitizing, archiving, and indexing authoritative documents.
  • Participate in collaborative research and development of the usage of Document Management related technology.
  • Perform data collection and management tasks using mobile devices and applications.
  • Produce information products and compile printed or digitally exported document retrievals from the Document Management System.


Minimum Qualifications
  • High School diploma/GED.
  • Must be currently enrolled in a degree-seeking program (Associate’s or Bachelor’s) in fields such as Information Technology, Information Systems Management, or related fields.
  • Work experience in a professional environment including experience obtained through an internship or fellowship program is required. Additional education may substitute for experience.

Knowledge, Skills, Attributes

  • Experience with IT hardware, software, and data management solutions.
  • Knowledge of Microsoft Office Suite, including Excel, Outlook, Word.
  • Ability to produce accurate, timely delivery of complex materials.
  • Organized and able to prioritize and accomplish a wide variety of projects.
  • A willingness to learn and engage with modern technologies, systems, and concepts.
  • Committed to the mission of the University, customer service, and best practices in Information Systems management.


Communication

  • Exchanges routine and non-routine information with staff, faculty, students, and vendors using effective oral and written communication skills.
  • Communicates daily with the EDMS Analyst via Zoom, Teams, and in person.

Physical Requirements

  • Ability to navigate various physical locations to collect data/information using field data collection equipment. (tablet, computer, camera)
  • Ability to work in a stationary position in an office environment for extended periods of time.
  • Ability to lift 50 lbs.

This description is a general statement of required major duties and responsibilities performed regularly. It does not exclude other duties as assigned.


 

 

Classified Title: IT Specialist 
Job Posting Title (Working Title): Facilities IT Intern   
Role/Level/Range: ATO 37.5/02/OF  
Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate with experience) 
Employee group: Casual / On Call 
Schedule: varies 
Exempt Status: Non-Exempt 
Location: Hybrid/JH at Keswick 
Department name: ​​​​​​​Information Systems  
Personnel area: University Administration 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week

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