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Job Req ID:  20458

Facilities Services Coordinator


General Summary:

Reports to Associate Director of Building Operations in Johns Hopkins Facilities & Real Estate (JHFRE), but coordinates directly with the staff of the President’s Office and Campus Safety and Security.


Serves as Facility Coordinator responsible for the day-to-day operations and needed support for high-visibility buildings on the Homewood Campus. Coordinates operations, maintenance and special requests for the facilities and serves as liaison between offices, building occupants, Campus Safety and Security and Johns Hopkins Facilities & Real Estate (JHFRE).


Serves as a primary liaison with Campus Safety and Security to provide a safe and welcoming experience for visitors, faculty/staff, and students of Johns Hopkins University.


Will provide additional customer service and facility coordination support as directed.


Essential Job Functions:

  • Serves as liaison to Homewood Plant Operations and Security. Maintains the operability, readiness, security and appearance of high-visibility buildings on the Homewood Campus.
    • Meets regularly with building occupants to address building concerns, schedule work, discuss upcoming projects and generally inform them of anything that may affect them in any way.
    • Works with housekeeping to ensure entranceway, common area, and lobby maintain a professional appearance.
    • Oversees building decorations for seasonal events/holidays.
    • Maintain building signage.
    • Assist offices with move-in/move-out
    • Coordinates with occupants and JHFRE for all emergency, routine and preventative maintenance service requests as well as facility improvements.
  • Ensures conference rooms are fully functional including overseeing maintenance, cleaning, and facility and/or IT upgrades.
  • Coordinates with President’s Office (and/or residents) and JHFRE to coordinate facility needs including emergency and routine service requests, ongoing preventative maintenance planning and scheduling, and facilities improvements. 
  • Coordinates facility support for events as required to include special requests for grounds, electrical services, custodial, etc.


Building Visitor Management

  • Serves as a building liaison to coordinate for the safety and security of all visitors, faculty/staff and students of Johns Hopkins University by employing and abiding by current university and national standards. 
  • Assists in the development and implementation of policies, procedures, and protocols for use of high-visibility buildings and their entities. Included are opening and closing procedures, reservation policies, and audio visual protocols.
  • Helps develop and direct Building Emergency Action plans and evacuation procedures.
  • Maintains contact list for building occupants.
  • Administers visitor management system.
  • Responsible for scheduling and overseeing lobby events.
  • Coordinates with Campus Safety and Security to ensure reception teams provides essential functions at appropriate service levels
  • Directs and/or accompanies guests and vendors throughout space
  • Attends scheduled meetings, welcomes outside groups, and facilitates introductions with affected groups, departments and maintenance shops. 
  • Carries out specific tasks and duties of a similar nature and scope as required for the worksite.



  • Manages Jcard access/privileges to occupants, sub-contractors, and needed departments for entry into buildings and its individualized spaces.
  • Work closely with the Security Director and officers as well as University J-Card administrators to ensure compliance on all issues to alleviate any concerns or problems.
  • Other duties as assigned.


Scope of Responsibility:

  • Knows the policies, procedures, and practices necessary to conduct the normal function of a specific section, unit, or work area.  Is aware of the role of the position and its potential impact on the working unit.


Decision Making:

  • Carries out duties and responsibilities with limited supervision.  Makes decisions and establishes work priorities on essentially procedure-oriented operations.



  • Does not direct the activities of staff.



  • Excellent oral and written communication skills, and the ability to focus on problem resolution and crisis management.
  • Possesses strong interpersonal and communication skills
  • Ability to comprehend and expend verbal and written directions.



  • This position requires a High School Diploma.



  • The incumbent must have a minimum of 5 years customer service experience
  • Must be computer literate and able to learn new software quickly
  • Must be able to establish and maintain effective working relationships with supervisors, employees and a diverse group of University customers. 
  • Prior experience in an academic setting and a college and/or Property Management is preferred.
  • Technical School training may be considered in lieu of some experience.


Physical Qualifications:

  • Ability to do considerable walking and prolonged standing for entire shift
  • Ability to operate a computer and/or other office equipment on a frequent basis
  • Ability to bend, squat, stoop, reach, and climb stairs
  • Ability to lift or move objects up to 50 lbs.
  • Stamina for being exposed to various weather conditions (rain, snow, heat, etc.)


This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.


Classified Title: Facilities Services Coordinator 
Role/Level/Range: ATO 37.5/03/OG 
Starting Salary Range: Commensurate with Experience
Employee group: Full Time 
Schedule: M-F 7.5 
Exempt Status: Non-Exempt  
Location: 01-MD:Homewood Campus 
Department name: 60008777-Customer Service Center 
Personnel area: University Administration


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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