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Job Req ID:  18921

Facilities Services Manager

General Summary/Purpose:

The Facilities Services Manager supports the Facilities Management department at the School of Public Health (SOPH) on the East Baltimore Campus through development, implementation and supervision of internal business policies and procedures.  This position serves as manager for the Facilities Service Request Center, Training, Quality Assurance, Safety, Technology and Sustainability Programs.     

The Facilities Services Manager is responsible for strategic development and implementation of the most efficient and cost effective means for providing facility services to the campus community, producing and analyzing data/metrics related to internal operations and external support and advising on allocation of available resources. 



Specific duties & responsibilities:

  • Manages the Facilities Service Request Center and CMMS.  Provide integrated facilities services that represent industry best practices and surpass customer expectations.  Develops ongoing performance reports, monitors, analyzes internal processes and provide recommendations for improvement in the delivery of our services.  Provides training opportunities for all of our staff and clients that are users of our systems.  Customer Service is priority one for our mission.
  • Manages, develops, maintains and provides training opportunities for all aspects of our FM Safety Program.   The Facilities Service Manager will be responsible for understanding the most current OSHA standards and utilization of safe practices and procedures across the spectrum of our services.  Supports the ADFA who chairs the Facilities Safety Committee.  Provides reporting materials to all areas of Facilities to ensure our delivery of the highest quality service while maintaining a safe environment.
  • Manages, develops, maintains and provides training opportunities for all aspects of our FM Quality Assurance Program.   The Facilities Service Manager will be responsible for understanding the most current practices and standards for Quality Assurance across the spectrum of our services and how they relate to industry standards such as; APPA, IFMA, ISSA, CMI, etc.  Provides reporting materials to all areas of Facilities to ensure our delivery of the highest quality service while maintaining a safe environment.
  • Manages, develops and partners with other FM units, and other JHU departments, to develop training opportunities across the spectrum of our services.  Maintains records and compliance logs for all training being performed for our FM staff.
  • Supports the academic mission and the School’s commitment to sustainability by providing an attractive, safe and sustainable environment.  Supports the ADFA in the leadership, oversight and management of all Facilities sustainability programs.  Communicates and markets our Facilities and School wide sustainability efforts to internal and external communities. 
  • Manages, develops maintains and provides training opportunities for all FM technology needs.  Facilities software and hardware investigation, procurement, administration and maintenance, renewal processes, updates, internal training, etc. 
  • Act as liaison between Facilities Management and the other department representatives for resolving administrative related issues and promoting ideas.
  • Assist the Assistant Director of Facilities Administration with special projects as requested.


Minimum qualifications (mandatory):


Bachelors in Business/Management and a minimum of 5 years of related business operations/management experience in a Facilities (or similar) organization. 


Experience directly supervising a service oriented office staff operating in a team-oriented environment.


Knowledge of business management and operations, performance analysis methods, information gathering, accounting procedures, and good business acumen and technology expertise. 


Advanced skills in Word, Excel (formulas and pivot tables required), Access and Power Point are required. 


Demonstrates commitment to social (diversity and inclusiveness), economic and environmental sustainability.


Excellent organizational abilities, including experience in use of computer information systems and financial programs.


Excellent written and verbal communication skills, demonstrating the ability to communicate to personnel in all areas of the community.


Preferred qualifications:


Master’s degree in business/management.


Leading or implementing strategic planning or major organizational change.


Gathering and analyzing disparate data sources that lead to strategic or operational improvements.


Experience with Computerized Maintenance Management Systems and Information Technology manageement.


Current involvement with trade associations; APPA, IFMA, ISSA along with achieved certifications from the respective associations is preferred.  


Special knowledge, skills, and abilities:


  • Must be computer literate.
  • Must be able to establish and maintain effective working relationships with diverse constituencies and must possess strong communication skills.
  • Ability to foster a collaborative, inclusive, collegial, and consensus-building relationship with colleagues based on competence, trust, and respect.
  • Superior written and oral communication skills, including the ability to present complex material in a useful and understandable fashion to diverse audiences.
  • Strategic thinker with proven analytical and organizational skills.
  • Committed to the mission of the school, customer service, and best practices in facilities management administration.
  • Ability to build comprehensive reports for data within spreadsheet and database systems.
  • Ability to produce accurate, timely delivery of complex materials.
  • Flexibility to work with last minute changes
  • Ability to prioritize tasks




Classified Title: Facilities Services Manager 
Working Title: Facilities Services Manager  ​​​​​
Role/Level/Range: L/04/LC 
Starting Salary Range: $65,000-$85,000 (commensurate with experience)
Employee group: Full Time 
Schedule: M-F, 8:30 - 5:00 pm 
Exempt Status: Exempt  
Location: 05-MD:School of Public Health 
Department name: 10001050-Facilities Management 
Personnel area: School of Public Health


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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School of Public Health - East Baltimore Campus