Food Service Operations Manager (Hopkins Dining)

We are seeking a Food Service Operations Manager who will provide the day-to-day oversight and direction for the food service locations on Homewood Campus, reporting to location managers. With a focus on student satisfaction and engagement, quality execution and service, they will work closely with the Director of Residential Dining Operations and Assistant Director of Retail Operations to ensure consistency across venues and creating the right experience for students in the dining locations.

Focusing on the student experience and quality execution will be vitally important in the role. This leader will be responsible for the development and growth of the location's operational team.

They will support the overall residential operation as needed under the direction of the Director of Residential Dining.

Specific Duties & Responsibilities

Operations

Lead all daily operations at the location and provides direction for all team leaders at the location. They will collaborate with the culinary team on culinary execution at the location.
Assist in the management of a team of 60 employees, including team leaders and bargaining unit (BU) members.
Support scheduling and direction of employee workflow to include team leaders and bargaining unit members.
Build and maintain strong relationships with students, campus constituents, and dining team members.
Respond and assist in any service issues.
Ensure team members have the tools necessary to complete their jobs.
Ensure show quality standards are maintained at all times.
Support and communicates University initiatives.
Work with the Marketing Team to create and execute marketing initiatives.
Assist Employee Labor Relations with managing bargaining unit hourly staff as aligned with the Collective Bargaining Agreement.
Ensure the location's physical plant and equipment are maintained and in good working condition.
Work closely with the department of facilities and real estate to ensure timely response to facility-related work orders.
Ensure authenticity in menus, including the digital signage.
Set high expectations for customer service, product knowledge, and education among all staff (BU team members and team leaders).
Work with the Hopkins Dining Support team to ensure all areas are represented in the location and there is intentional collaboration between the Support team, the location management, and BU team members.

Finance

Ensure cost controls are in place and being adhered to.
Oversee completion of required location reports.

Controls

Ensure that all security, safety, and sanitation standards are achieved.
Employ good safety and sanitation practices.
Oversee control of the food, equipment, and smallware's inventories in the location.

Leadership and Internal Relationship Building

Use engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance throughout the location.
Promote a cooperative work climate, maximizing productivity and morale.
Interview, hire, train, and develop team members according to Dining Standards.
Display a positive attitude towards team members.
Serve as a mentor to department management to develop their skills and leadership abilities.

Additional Information

This position is considered essential personnel and will be asked to be on-call via phone or in person as needed during the semester as a point of contact for the location team.
This position will also need to execute flex hours (including weekends) to ensure proper management at all times and to execute events that fall later in the day or on weekends.

Minimum Qualifications

Associate's Degree or Culinary Degree equivalent.

Minimum 3 years of Food Service Management experience, with at least 1 year in a supervisory role.
ServSafe and Allertrain certification is required and must be obtained within three months of employment if not currently held.

Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Bachelor's Degree.

Special Knowledge, Skills and Abilities

Proven ability to lead and develop a diverse team.
Ability to maintain organization in a changing environment.
Exhibits initiative, responsibility, flexibility, and leadership.
Able to communicate effectively with management team, students, and team members
Ability to taste and evaluate food and beverage products.

Classified Title: Food Services Manager
Job Posting Title (Working Title): Food Service Operations Manager (Hopkins Dining)
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $48,000 - $84,100 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: 5 days a week, some night and weekend work
FLSA Status: Exempt
Location: Homewood Campus
Department name: Hopkins Dining
Personnel area: University Student Services

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Homewood Campus

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