Genetic Counseling Coordinator

We are seeking a Genetic Counseling Coordinator. Under direct supervision by genetic counselors and guided by the procedures of Ambulatory Services, the Genetic Counseling Coordinator is responsible for,

• Supporting the outreach and education function for the clinic to provide counseling and testing.
• Interviewing patients by phone and document personal and family medical history.
• Managing coordination of joint visits with genetic counselors and physicians.
• Preparing blood samples for transportation to laboratories within and outside of JHU.
• Facilitating follow up with referring healthcare providers and laboratory personnel.
• Other patient preparation and follow-up tasks to support genetic counselors.
• Working as a team member with other practice staff and consistently projects a professional and courteous demeanor.
• They must pay close attention to detail and demonstrate excellent customer service skills with patients and staff.
• They must support the goal to accomplish more for patients in a collaborative work environment.

Specific Duties & Responsibilities

60% Assisting genetic counselors with all aspects of patient intake, genetic counseling and documentation.

• Genetic Counseling Coordinator will work primarily with clinical (3) genetic counselors.
• They will learn all aspects of those genetic counselors’ clinical areas and needs to work independently coordinating clinical care and patient visits. This will include,
• Interview patients and document personal and family medical history.
• Interface with patients and providers to identify and gather key outside records; meet with team for review and coordinate to schedule appropriate patient visits.
• Create and organize patient charts prior to clinic visits and ensure that they are available to providers.
• Coordinate tele genetics video appointments for patients and providers.
• Invite new patients to participate in tele genetics research study.
• Preparation of letters of medical necessity.
• Managing coordination of joint visits with genetic counselors and physicians in conjunction with the Center for Inherited Heart Disease clinic coordinator.
• Assist and provide coverage for Center for Inherited Heart Disease clinic coordinators.
• Provide phone coverage for both the CIHD and ARVD lines.
• Contact laboratories to determine all necessary steps for gene testing for specific genes, and act as liaison with laboratories to make sure all samples and required forms and consents are completed and received.
• Research and complete searches for relevant articles and follow up database with mutations.
• Preparing blood samples for transportation to laboratories within and outside of JHU.
• Preparation of family genetic counseling reports.
• Consultations with healthcare providers and laboratories.
• Other patient preparation, care, and follow-up tasks.
• Documented pedigrees in progeny.
• Database data and follow up.
• Facilitate patient outreach and education for the clinic.
• Create and maintain mutation/variant database and maintain sample database.

25% Contacting new patients and family members.

• Primarily phone contact regarding genetic counseling/consult appointments, genetic testing and participation in studies for enrollment or follow-up purposes.

15% Performing other duties as assigned.

• This may include event participation and preparation of materials for events, staffing outreach events, filing, stocking all needed supplies, transporting samples to and from labs, preparing sample kits and sending to families as needed, letters, follow up with referring health professionals, typing.

• Bachelor’s Degree in a Biological/Health Science or an equivalent combination of education and experience is required.

• Knowledge of genetics and genetic concepts.
• Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint required.
• Ability to communicate effectively, both over the telephone and in person.
• Ability to deal sensitively and effectively with patients.
• Excellent organizational skills.
• Excellent customer service and problem solving skills.
• Ability to work well both independently, with little supervision, and in a team setting.
• Experience with patient and or family contact in a community or medical setting.
• Previous experience with clinical projects, either in an administrative or clinical role, strongly preferred.
• Demonstrated knowledge of medical practice terminology and genetic terminology and concepts.
• Experience with Outlook, Excel, PowerPoint preferred.
• Experience with phlebotomy is an asset.

Classified Title: Clinical Program Coordinator 
Job Posting Title (Working Title): Genetic Counseling Coordinator   
Role/Level/Range: ATO 40/E/03/OE  
Starting Salary Range: $18.00 - $33.50 HRLY ($52,616 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 8:30am - 5:00pm 
Exempt Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: ​​​​​​​SOM DOM Cardiology  
Personnel area: School of Medicine