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Job Req ID:  93576

HR Services Sr. Representative

We are seeking an HR Services Sr. Representative (HRSSR) which is a position located within the HR Shared Services. This role will be responsible for entering HR and Benefit transactions into the HR Information System in a timely and accurate manner. The HRSSR will process all human resources related transactions including, but not limited to, on-boarding (new hires), salary changes, leaves of absence, supplemental pays, and terminations; all within the HR Information System.  In addition, the HRSSR will monitor benefit enrollment reports, as well as, make necessary adjustment to benefit deductions as requested. 


The HRSSR will serve as the subject matter expert regarding the Internal Service Request, Employment Actions, Organizational Management Tool, Employee Self Service and the PA/OM functions of SAP and associated workflow for all listed functions. Additionally, the HRSSR will provide exceptional customer service to all areas of Johns Hopkins supported by HR Shared Services and provide support to Payroll Shared Services as needed. The candidate for this position must be team oriented, customer service focused and meet deadlines on a consistent basis.


Specific Duties & Responsibilities:

  • Review Internal Service Requests (ISRs) ensuring all HRIS required information is meets processing standards for entry into the SAP system.
  • Enter HR transactions into the SAP system in accordance with established quality and accuracy standards.
  • Monitor select system reports and resolve issues as they are identified.
  • Review and resolve audits of HR and Benefit data routinely.
  • Work with HR Offices, Payroll Offices, Benefit Offices and all other customers to resolve SAP data integrity issues.
  • Resolve issues for employees related to Employee Self Service and provide support for W-2 inquiries.
  • Assist the HRSS Management team with establishing and improving upon defined HR Shared Service procedures and processing methods to efficiently and accurately meet production and performance goals.
  • Develop a thorough understanding of HRIS functionality including how the HR module interfaces with other modules, other systems within Johns Hopkins and vendors.
  • Be detailed oriented and have the ability to multi task and plan work priorities around payroll processing deadlines.
  • Be proactive in identifying and implementing workable solutions to business issues with the assistance of HR Shared Services Management team.
  • Work with all staff members within HR Shared Services to create and manage effective relationships within the unit and build relationships enterprise-wide to better service customers.
  • Utilize customer service skills to provide timely and accurate response to customer inquires
  • Timely completion of audit work.
  • Assist the HR Shared Services Management team with monitoring and evaluating HR Shared Services transaction work flow and volume in order to meet production and performance goals.
  • Responsible for creating a work environment that maintains confidentiality.
  • Responsible for creating and maintaining a positive team environment among coworkers within the unit.
  • Other duties as assigned.


Minimum Qualifications (Mandatory):

  • High School Diploma/GED
  • Two years of experience working in a call center, data management center or HR environment is required. 
  • Additional education may be substituted for years of experience.*


JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 


Preferred Qualifications:

The successful candidate will have the following:

  • Bachelor’s Degree in HR, Business or Information Systems.
  • ERP experience (preferably with SAP).
  • Knowledge of HR laws and regulations.
  • Knowledge of Johns Hopkins (University/Health System/Hospitals) HR Policy and procedures.
  • Have demonstrated ability in the use of information system technology to improve operational processes.
  • Possess outstanding analytical and problem solving skills.
  • Demonstrated ability to meet deadlines and prioritize work assignments.
  • Excellent oral and written communication skills.
  • Ability to communicate effectively with all employees.
  • Intermediate to advanced knowledge of MS Office tools including Excel.
  • Have strong customer service orientation.


Classified Title: HR Services Sr. Representative  
Role/Level/Range: ATO 37.5/02/OF  
Starting Salary Range: Up to $48k, Commensurate with experience  
Employee group: Full Time 
Schedule: M-F 8:30-5 
Exempt Status: Non-Exempt 
Hybrid (4 days remote/1 on-site)

Department name: HR Shared Services  
Personnel area: University Administration 



The successful candidate(s) for this position will be subject to a pre-employment background check.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


EEO is the Law
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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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