Job Req ID:  112697

HR Shared Services Manager

HR Shared Services is responsible for the processing and support of all HR life cycle transactions in the Johns Hopkins University and Health Systems’ HRIS. We are seeking a HR Shared Services Manager who will ensure the processing team adheres to the service level agreement in manual processing of transactions, providing customer support to HR Data inquiries and acts as a subject matter expert for the HRIS. In collaboration with partners in Payroll Shared Services, Enterprise Business Services and other centers of expertise in HR and Benefits across Johns Hopkins Enterprise, the HR Shared Services Manager drives process improvement in HR transaction, adherence to HR data quality standards and leads a team focused on continuous learning and growth.


HR/Payroll Shared Services provides enterprise HR and Payroll support to Johns Hopkins entities utilizing SAP EC, Fiori tools, Employment Actions (Mendix), Organizational Management Tool (Mana) Winshuttle, Business Warehouse and Query Manager reporting tools. HR/Payroll Shared Services supports Johns Hopkins University and Johns Hopkins Health Systems with more than 60000 employees, faculty and students, over 50 states and 3 payroll cycles (Semimonthly, Biweekly and Weekly).


Specific Duties & Responsibilities

  • Review Internal Service Requests (ISRs) ensuring all HRIS required information is meets processing standards for entry into the SAP system.
  • Enter HR transactions into the SAP system in accordance with established quality and accuracy standards.
  • Monitor select system reports and resolve issues as they are identified.
  • Review and resolve audits of HR and Benefit data routinely.
  • Work with HR Offices, Payroll Offices, Benefit Offices and all other customers to resolve SAP data integrity issues.
  • Resolve issues for employees related to Employee Self Service and provide support for W-2 inquiries.
  • Assist the HRSS Management team with establishing and improving upon defined HR Shared Service procedures and processing methods to efficiently and accurately meet production and performance goals.
  • Develop a thorough understanding of HRIS functionality including how the HR module interfaces with other modules, other systems within Johns Hopkins and vendors.
  • Be detailed oriented and have the ability to multi task and plan work priorities around payroll processing deadlines. Work with all staff members within HR Shared Services to create and manage effective relationships within the unit and build relationships enterprise-wide to better service customers.
  • Utilize customer service skills to provide timely and accurate response to customer inquires
  • Timely completion of audit work.
  • Assist the HR Shared Services Management team with monitoring and evaluating HR Shared Services transaction work flow and volume in order to meet production and performance goals.
  • Be proactive in identifying and implementing workable solutions to business issues with the assistance of HR Shared Services Management team.
  • Responsible for creating a work environment that maintains confidentiality.
  • Responsible for creating and maintaining a positive team environment among coworkers within the unit.
  • Other duties as assigned.


Minimum Qualifications
  • Bachelor’s in HR, Business or other related field.
  • Five (5) years of experience working in a human resource, shared services, call center or customer service environment.
  • At least 2 years of supervisory experience.


Preferred Qualifications
  • PHR/SHRM-CP certification.

 


 

Classified Title: HR Shared Services Manager  
Role/Level/Range: L/04/LD  
Starting Salary Range: Min $75,000 - Max $131,300 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday-Friday (8:30am-5:00pm) 
Exempt Status: Exempt 
Location: Hybrid/Eastern High Campus 
Department name: ​​​​​​​HR Shared Services  
Personnel area: University Administration 

 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

 

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.


The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

 

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

 

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

 

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

 

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Note: Job Postings are updated daily and remain online until filled.

 

 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Hybrid: On-site 1-2 days a week