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Job Req ID:  97077

Community Outreach Specialist

We are seeking a Health Worker at the JHSON COMPASS Center. The JHSON COMPASS Center aims to create, implement, and evaluate programs and policies that promote health and wellness and reduce health inequities among underserved populations. We achieve this by enhancing individual, family, and community capacities through faculty and student involvement in nurse-led community care, service learning, research, scholarship, and advocacy.

This position will be supervised by the COMPASS Center Manager and will serve to facilitate the work of the COMPASS Center. The COMPASS Community Outreach Specialist/Health Worker works directly with the COMPASS Center Manager to engage and expand service to and involvement of community members and stakeholders. The COMPASS Community Outreach Specialist/Health Worker helps engage the community in learning more about COMPASS programs and research studies with the goal of creating robust participation. This person will primarily be responsible performing community outreach and office support assistance duties at the COMPASS Center offices – 901 N. Broadway as well as out in the community as described below.

Specific Duties & Responsibilities

  • Develops relationships with regional social programs, health organizations and community groups to encourage cross referrals.
  • Establishes rapport with community members, community stakeholders and potential partners, provides general information regarding COMPASS.
  • Participates in health promotion and health education outreach activities.
  • Provides support at JHSON, COMPASS and community events/meetings which may include evenings and weekends.
  • Engages with COMPASS stakeholders and partners to expand community access to wellness programming, health literacy and self-management.
  • Communicates verbally and in writing with a spectrum of community members and regional stakeholders.
  • Recruits clients/community members to enroll in and/or participate in immunization services and health navigation supports.
  • Provides information on health insurance and referrals to insurance navigators as needed – Provide follow-up, which includes access to vaccinations, TB testing and referrals.
  • Discusses social service barriers to care with clients, including transportation, childcare, housing, employment, and insurance – Provide referrals to appropriate community programs to assist with barriers.
  • Elicits information from clients to properly complete forms, pays close attention to accuracy and completeness of information.
  • Compiles reports, forms and summaries for Center manager by reviewing and investigating a variety of sources to secure complete and accurate information. Enters, retrieves and updates information and generates reports using computer software applications.
  • Responds to inquiries about COMPASS programs, including face-to-face, over the phone/text, and web-based conversations – schedule client intake and follow-up appointments, and make appointment reminder calls.
  • Assists with front desk duties pertaining to answering the telephones, greeting and registering clients/study participants – Responds to unusual or complicated inquiries and complaints regarding procedures, programs, operations or functions in collaboration with Center administrative coordinator and Center manager.
  • Documents client encounters as well as results and follow-up – Document activities and enters data as appropriate in a timely, accurate, and comprehensive manner per COMPASS protocol.
  • File, retrieve, and maintain online client/stakeholder records and other documents.
  • Provides information and resources for ongoing JHSON research activities for COMPASS.
  • Performs all work activities per established protocols and procedures.
  • Maintains confidentiality of all clients and study participants in accordance with HIPAA, HSR and other applicable regulations.
  • With appropriate training as needed by employer, conducts specimen collection in community-based or research settings.
  • Assists with the development of promotional and educational materials for print, social media and website.
  • Participates in trainings, workshops and other activities as required.
  • Any other duties at the discretion of the Center manager or PI of research project.

Minimum Qualifications

  • High School Diploma/GED.
  • Two years administrative and community experience working in a health setting performing community service work and providing information and referral services.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications
  • Bachelors degree in Human Services, Community Health, related program.
  • Experience working with and/or is from the Baltimore community.
  • Understanding, knowledge and appreciation of Baltimore City’s diverse communities and culture.
  • Ability to work with populations across age, health status, sexual orientation, socio-economic circumstances.
  • Baltimore City residents receive priority.
  • Valid references from previous job.
  • Strong organizational skills with ability to work independently and prioritize multiple tasks.
  • Must be willing and able to travel throughout the city and state of Maryland with a valid driver’s license.




Classified Title: Community Outreach Specialist 
Working Title: Health Worker   
Role/Level/Range: ACRO37.5/02/CC  
Starting Salary Range: commensurate with experience 
Employee group: Full Time 
Schedule: Monday - Friday 8:30 - 5:00 (Flexible Schedule/Daytime/Evenings/Weekends) 
Exempt Status: Non-Exempt 
Location: ​​​​​​​Hybrid/School of Nursing 
Department name: ​​​​​​​Community Programs 
Personnel area: School of Nursing 


Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


The successful candidate(s) for this position will be subject to a pre-employment background check.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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