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Requisition ID:  116109

Human Resources Services Manager

We are seeking a Human Resources Services Manager - Reporting who will be responsible for the continuous management of and day to day operations for the Reporting HRSS. This position also supports customers outside of HRSS with complex reporting needs. Examples of the units include Benefits Operation Center, Benefits Service Center, Johns Hopkins University (JHU) tax office, Johns Hopkins Health System (JHHS) HR offices, Health System benefit office and international office etc. This position demonstrates mastery in leading daily operations and projects related to data integrity, system enhancement, testing upgrades, troubleshooting, reporting and analytics.


This position also leads the effort to provide support for Business Warehouse (BW) Analysis and serves as liaison between HRSS, customers and Enterprise Business Solutions (EBS).


The individual in this position will work closely with other Managers in HRSS and Payroll Shared Services (PYSS) to develop and maintain accurate reporting and auditing to support data integrity within the ERP (SAP On Prem) as well as HR Transformation Implantation of new ERP (Workday). This position is responsible for building, enhancing and maintaining business partnerships with clients enterprise wide.


Specific Duties & Responsibilities

  • Oversee as assist with timely and accurate ongoing and ad-hoc reporting for HRSS supporting data integrity in our ERP.
  • Provide direct supervision to HRSS Reporting Specialists and HRSS Reporting Analysts. This includes the ability to hire, terminate, conduct evaluations and monitor performance.
  • Mentors staff so they attain the technical and customer service skills along with the experience necessary to perform independently and attain further career progression goals.
  • Recommend initiatives to improve quality and productivity of HRSS Reporting functions.
  • Writes, maintains and supports a variety of reports & queries utilizing appropriate reporting tools (Query Manager, BW Analysis and Infoset Query) and SAP ABAP programming.
  • Functions as project leader in overseeing the testing for system updates, changes, and modifications.
  • Understand and interprets JHU and JHHS policies and procedures in order to affectively establish and improve upon current departments procedures as related to reporting and audit.
  • Focused on improving defined HRSS procedures and processing methods to effectively and accurately meet production and performance goals.
  • Provide and implement workable solutions to business needs.
  • Manage effective relationships within the unit and build solid client relationships enterprise wide.
  • Collaborate with SAP support, Payroll, Benefits, Talent Acquisition and Compensation to implement and revise reports and audits.
  • Work closely with HRSS and PYSS Managers to facilitate HR and Payroll updates as required.
  • Work closely with internal and external auditors to provide documentation and explanation of HR/PYSS processing and business practices as well as validate the integrity of master data.
  • Support HRSS training initiative which involves establishing and maintaining an internal training document as well as provide individualized and group training for users of reporting functions within SAP.
  • Coordinate the requisition process, interview viable candidates and authorize hiring decisions for HRSS.
  • Represent HRSS in committees and work groups designed to establish and revise business practices enterprise wide.
  • Oversee and coordinate special ad hoc projects that support enterprise initiatives.
  • Responsible for overseeing an environment that maintains confidentiality.
  • Other duties and special projects as assigned.


Minimum Qualifications
  • BS in HR or business and 5 years of experience working in Human Resources, Human Resources Shared Service or Human Resources Information Systems. They must have at least 2 years of supervisory experience.
  • Strong technical competencies.
  • Working knowledge of programming languages ABAP or other equivalent programming languages (Java, JavaScript)
  • 2+ years of experience with databases including SQL.
  • Two plus years of experience in reporting function role supporting HR, payroll and benefit units working in an enterprise resource planning environment or other HRIS/HRMS position.
  • Strong understanding of database design, structure, functions and processes.
  • Have demonstrated ability in the use of information system technology to improve operational processes
  • Strong understanding of human resources, payroll and benefit data.
  • Experience with executing and delivering State and Federal compliance reporting (AAP, OFCCP)
  • Have demonstrated ability to meet deadlines and manage multiple projects simultaneously.
  • Ability to work with confidential materials and employee information and maintain confidentiality at all times.
  • Experience with leading efforts in system updates, changes, modifications and testing,
  • Strong analytical skills applied to understanding business functionality and translating them into reporting requirements.
  • Excellent understanding of business complexity and project interdependencies.
  • Be detailed oriented.
  • Have excellent oral and written communication skills.
  • Have demonstrated leadership in developing a growing staff with ‘team’ orientation.
  • Have strong customer service orientation.


Preferred Qualifications
  • Reporting experience with SAP or other ERP (Workday, Oracle, PeopleSoft, etc.)
  • Business Intelligence reporting.

 

 

Classified Title: Human Resources Services Manager 
Role/Level/Range: ATP/04/PE  
Starting Salary Range: $73,300 - $128,300 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday, 8:30 am - 5:00 pm 
Exempt Status: Exempt 
Location: Hybrid/Eastern High Campus 
Department name: ​​​​​​​HR Shared Services  
Personnel area: University Administration 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 1-2 days a week

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