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Job Req ID:  57596

IT Business Solutions Quality Analyst

General Position Summary:

The IT Business Solution Analyst is responsible for working with University Information Systems team and business subject matter experts to gain the knowledge to perform the requirements gathering, to develop test cases, scenarios and scripts and coordinate and manage and report metrics on testing events within University Information Systems in order to maximize efficiency and quality.



This Position will be responsible for the dynamic portfolio of university information systems, which includes presently student information systems, room scheduling systems, student advising systems, international immigration case management, international travel registry, ID card systems, teaching and learning technologies, research administration systems, customer relationship management systems, development of Digital Experience Platform, and others.

The team is responsible to support, maintain and enhance the systems that we support as well as to implement new systems. The team needs to formalize requirements gathering process as well as test-driven development process, automate testing and identify the tools that would make this process more efficient



Job Responsibilities:

The position will require working closely with colleagues on the University Information Systems team as well as with business users that the team supports. The business users of the University Information Systems consist of administrators for all University’s schools/divisions, deans, departmental leaders, etc. as well as President and Provosts Office and departmental users. The position will work primarily with HP Quality Center, Panaya Testing Tools, Microsoft Office Suite, JIRA, and Confluence tools, as well as other testing tools that may be adopted by the team from time to time as well as perform system requirements gathering and documentation. The position will collaborate with other managers. Work will be reviewed by supervisor and subject matter experts. The position works at a high degree of independence.


The team supports enterprise-wide systems and implementations. Our systems tend to be complex due to the customizations and data integrations that allow them to be used in a de-centralized university environment. The high number of users, the number of interfaces / data integrations and ongoing changes to meet new business requirements and compliance with government and other regulatory bodies complicates it even further.


  • Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures.  Research and recommend system design and enhancements to minimize costs and maximize system use
  • Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering 
  • Create test strategy based on the analysis of design document and requirements
  • Design test plans for projects and work with project teams and business partners to obtain approval
  • Facilitate integrated testing of business solutions.  Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing.  Ensure that requirements, design and testing documentation meet department standards
  • Generate test scripts and perform test analysis.  Test scripts will be manual or automated. 
  • Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or  troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated.  Work with vendors to resolve problems, as needed
  • Report test results and metrics to  management and team in timely matter



Required Education:

  • Bachelor’s degree required. Additional experience may be substituted for education.
  • JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


Required Experience:

  • At least 5 or more years of business requirement gathering experience and/or hands-on experience with system / integration / user acceptance testing (automated and manual)


Knowledge, Skills, & Abilities (KSA’s):


The IT Business Solutions Quality Analyst requires an ability to take the point of view of the customer, a strong desire for quality, and an attention to detail. Tact and diplomacy are useful in maintaining a cooperative relationship with developers, and an ability to communicate with both technical (developers) and non-technical (customers, management) people is useful. Previous software development experience can be helpful as it provides a deeper understanding of the software development process, gives the appreciation for the developers' point of view, and reduce the learning curve in automated test programming. Judgment skills are needed to assess high-risk or critical areas of an application on which to focus testing efforts when time is limited. Additionally, they must be able to understand the entire software development process and how it can fit into the business approach and goals of the organization. Communication skills and the ability to understand various sides of issues are important. In organizations in the early stages of implementing QA and requirement gathering processes, patience and diplomacy are especially needed. An ability to find problems as well as to see 'what's missing' is important for inspections and reviews.


  • Knowledge of and experience with the student information systems or higher education industry (preferred)
  • Knowledge of and experience performing the requirements gathering (required)
  • Knowledge of and experience working in the Agile development and requirement gathering team(s) (required) 
  • Knowledge of and experience using HP Quality Center or Cypress (required)
  • Knowledge of and experience using Microsoft SharePoint (preferred)
  • Knowledge of and experience using Confluence (preferred)
  • Knowledge of and experience using Microsoft Office Suite including Word, Excel, PowerPoint, and Visio (required)
  • Knowledge of and experience using Microsoft SQL Server (required)
  • Knowledge of and experience using Panaya testing tools (preferred)
  •  Knowledge of and experience using Cross Browser Testing tools (required


Preferred Job Qualifications:

  • Knowledge in the assigned application as well as the platform on which it runs (SQL Server). 
  • Higher education experience is helpful but not required. 





Essential Job Functions (add position-specific functions if necessary)


Requirement gathering, analysis, and documentation


Develop, maintain and organize Test cases, Test Scripts and Test Scenarios for UIS Projects, Enhancements, Operations, Maintenance and other testing events. Coordinating UIS and end user testers for integration testing, user acceptance testing and validation. Gathering and Reporting Metrics on Tests and Quality Support Growing Suite of Test Tools including creation of job aids and training for these tools. Execute and maintain automated test scripts using testing tools


Other assigned Tasks



Classified Title: Business Solution Analyst 
Working Title: IT Business Solutions Quality Analyst 
Role/Level/Range: ATP/04/PE 
Starting Salary Range: Commensurate with Experience
Employee group: Full Time 
Schedule: Mon-Fri 8am-5:30pm 
Exempt Status: Exempt  
Location: 02-MD:Mount Washington Campus 
Department name: 10000020-IT@JH University Information Systems 
Personnel area: University Administration


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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