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Job Req ID:  105741

IT Director

We are seeking an IT Director. The IT Director will direct all data-related services of the Institute for Clinical and Translational Research (ICTR) Informatics Core, including but limited to the Core for Clinical Research Data Acquisition (CCDA), REDCap, and the Program to Accelerate Clinical Research Use of Epic (PACE).

Specific Duties & Responsibilities

  • Frequently leads consultations with clinical researchers (principal investigators, research nurses, data managers, and junior investigators) to assess their research informatics needs, guides clients on available services, provides estimates for informatics services, and oversees the delivery and invoicing of those services. 
  • Collaborates with the Institutional Review Board (IRB) to assure ICTR Informatics compliance with institutional policies and regulatory requirements. 
  • Serves as the Honest Broker for the Data Trust by identifying solutions for complex data governance problems, implementing new services for emerging needs such as Natural Language Processing and data deidentification, and overseeing the work of Departmental CCDA Adjuncts from across Johns Hopkins Medicine to assure compliance with Data Trust policies.
  • Leads Johns Hopkins’ participation in cross-institutional informatics efforts such as OMOP and PCORnet. 
  • Provides clinical research IT leadership for major institutional initiatives such as Precision Medicine and collaborates with IT leaders of other groups (e.g. Epic, IT@JH Healthcare Integration Group, Technology Innovation Center, Applied Physics Lab) to assure that new infrastructure and tools will meet the needs of our clinical research enterprise. 
  • Works closely with the Director of the ICTR, the Chief Research Information Officer, and the Vice Dean for Clinical Investigation to develop strategy and tactical plans for the ICTR Informatics Office. 
  • Provides annual reports for all services. 
  • Develops ICTR informatics budgets and monitors actuals in coordination with the ICTR Finance group. 
  • Oversees issue and project tracking using Agile development techniques. 
  • This position is highly independent with guidance from a monthly meeting with the ICTR Director to discuss strategy and tactics.

Specific Devices, Software, Projects 

  • This position is responsible for a growing list of enterprise-wide software that is either directly used by researchers or supports research initiatives. This list of software includes REDCap, TriNetX, PCORNet, Precision Medicine tools, enterprise databases (Epic Clarity, Epic EDW, CaseMix, Departmental databases, Legacy databases) and associated data extraction and analytics tools and environments (e.g. SQL, SSIS, R/Jupyter Notebooks, Epic SlicerDicer, SAFE) and the development of new research data collection and visualization tools (via Epic dashboards/registries/SmartForms/questionnaires, Qualtrics, Tableau).
  • The direction of these tools is complex since new tools are frequently being developed or must be quickly adopted due to requirements from the National Institutes of Health/NCATS or other funding agencies. This requires a strategic approach to assessing customer needs, surveying the international informatics landscape for emerging technologies, and harmonizing potentially duplicative existing technology solutions.
  • The ICTR Informatics Director is also often asked to oversee the project management for strategic new clinical research informatics initiatives.

Scale/Size of Area, Project And/or System Supported

  • (Number of users, servers, machines, and systems supported, number of transaction volume, schools/areas that use system, environments, geography, and of interfaces/integration with other systems, etc.) The ICTR Informatics IT Director oversees enterprise-wide clinical research support for investigators primarily at the Johns Hopkins Hospital and Bayview Medical Center but also at Suburban Hospital, Sibley, Howard County, Johns Hopkins Community Physicians, as well as coordinating with counterparts at All Childrens’ Hospital and the School of Public Health.
  • Potential customers number in the thousands as indicated by the 4000+ researchers using SAFE Desktops. As of July 2019, the annual volume of customer requests overseen by this Director was 237 CCDA projects or consults and 317 new REDCap projects. The technical and medical breadth and depth of these projects make this a highly complex portfolio to direct.

Job Scope and Complexity

  • The scope of authority of the IT Director position encompasses one of the following, one or more major and highly complex/technical IT functions (e.g., networking, telecommunications, applications, Web services, etc.) that significantly impact operations and support the entire university, health system, or both.
  • All IT functions of a large school/division of the university and health system that requires a diverse and highly complex IT environment involving several highly technical functions, e.g. complex application development, networking, systems, etc.
  • Typically has responsibility for a multi-million dollar budget including both capital and operating expenses. Technology and business decisions made within this organization are highly complex and must take into account the various base of products and services supported across the organization in order to ensure appropriate integration.
  • Typically has a large staff of direct and indirect reports of managers and staff of 20 or more.
  • Works closely with senior IT, business, clinical, and/or academic leadership to develop and implement strategic plans that support the overall goals of the organization. (Throughout this job description, “organization” refers the boundaries of responsibility defined by this scope.)
  • Directs the IT strategy, infrastructure, development and support within the organization.
  • Develops policies and practices to support organizational strategy.
  • Participates in the development of white papers and strategic statements related to technology in support of the organization.
  • Leads very large scale, complex projects requiring multi-disciplinary coordination and significant vendor collaboration.
  • Has day-to-day responsibility for a variety of applications and technologies that support a wide and diverse customer base.
  • Recognized as an expert in the major IT function(s) in realm of responsibility. Incumbent may be required to represent the division while working with external constituencies in the development of policies and practices that have an impact on the business of the division.
  • Incumbent may be required to represent senior organizational leadership in executive meeting within and outside the organization.

Strategic Planning & Controlling

  • The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
  • As a member of a senior management team, contributes or leads strategic and tactical planning to achieve organizational goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
  • Develop technology solutions to anticipate the organization's needs, be cost-effective, reliable and compatible with existing and emerging technologies.
  • Anticipate change and be agile to respond when technology requirements emerge and evolve.
  • Based on understanding of organizational goals, mission, and culture, assess impact and effectiveness of technology to ensure it supports the organization’s needs.
  • Provides input to, and is has responsibility for, ongoing operations, budgets, a multi-year budget forecast and both strategic and operational planning.
  • Balances available personnel and funding resources in support of meeting both operational and strategic imperatives.
  • Recognizes situations that present themselves and takes  action with leadership to address significant issues.
  • Works with constituents in conjunction with other IT leaders to interpret customer business needs and makes recommendations for strategic investments in technology,  applications, business process, personnel, etc. that meets the agreed upon goals of the organization.
  • Provides guidance for the development of technology related policies and procedures and represents IT on business driven policy committees within and outside of Hopkins.
  • Ensures that applicable Hopkins policies, practices, regulatory requirements are addressed and followed within his/her area of responsibility.

Relationship Management

  • Represents senior organizational leadership, often with delegated authority, in meetings both within and outside of Hopkins.
  • Represents the interest of the organization at industry, state and federal meetings to ensure that the best interests of the organization are considered.
  • Manage the customer relationship and satisfaction as well as adherence to the contractual obligations.
  • Create and promote a culture of excellent customer service.
  • Facilitate and influence organizational strategic initiatives to achieve mission and organizational goals.
  • Maintains relationships with strategic technology vendors for the organization.

Project/Product Responsibility

  • Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the                              organization.
  • Ensure continuous delivery of information technology support and services through direct management of service level agreements.

Staff Management

  • Develops and implements an effective and efficient organizational structure that, within the bounds of its responsibilities, supports the ongoing operations of the organization.
  • Recruits, develops, retains, and organizes staff.

Technical Qualifications or Specialized Certifications

  • Epic Clarity certification preferred.

Minimum Qualifications
  • Bachelor's Degree.
  • Ten years of related experience which includes five years of management/supervisory experience.
  • An advanced degree in a technology or business field and proven experience leading large scale, complex projects is desired. 
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
  • In addition to the minimum qualifications in the generic job description, must have at least 2 years hands-on experience working with clinical data from the electronic medical record, and must have at least 1 year of managerial experience with Agile development methodologies.

Preferred Qualifications
  • Experience managing software developers at an Academic Medical Center.
  • Experience working closely with principal investigators and other clinical research investigators on informatics projects.
  • Experience with REDCap. Experience using iLab to track and bill services.
  • Experience as a Jira administrator, responsible for configuring Jira to track technical projects using advanced features such as Kanban boards and time tracking and the ability to write reports in Jira.

Special Knowledge, Skills & Abilities

  • Track record of building highly successful teams.
  • Track record of collaboration with peers, colleagues and lower-level staff.
  • Proven ability to prioritize work and ensure projects and workloads are completed on time while maintaining high morale.
  • Ability to prioritize conflicting demands.
  • Excellent written and oral communications skills.
  • Politically aware and able to maintain confidentiality.
  • Act and speak professionally in formal and extemporaneous situations with the ability to represent Hopkins on State, Federal and industry panels.
  • Demonstrated exemplary customer service skills.
  • Understanding of the design of the Johns Hopkins Precision Medicine Analytics Platform.



Classified Title: IT Director 
Role/Level/Range: L/05/LH  
Starting Salary Range: Commensurate with experience 
Employee group: Full Time 
Schedule: M-F/37.5 
Exempt Status: Exempt 
Location: School of Medicine Campus 
Department name: ​​​​​​​SOM ICTR Inst Clin Translational Resrch
Personnel area: School of Medicine 


Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check.


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