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Job Req ID:  112460

IT Manager

Founded in 1979, the Johns Hopkins Center for Talented Youth (CTY) is a center for innovation dedicated to advancing the field of gifted education through research on testing, programs, and other supports for advanced learners. On the premise that advanced learners come from every community and every demographic, we aim to understand and inform how these students need to be nurtured to achieve their full potential as learners and global citizens. CTY also runs in-person and online academic programs for bright learners in order to cultivate a community of advanced learners and connect students in and outside the classroom.


We are seeking an IT manager who will manage the Application Development team within CTY Information Technology (IT). The team is responsible for the analysis, implementation, and support of systems and servers including the student information system, customer relationship management system, integration platform, learning management system, constituent portal, public website, and numerous integrated systems. Reporting to the Director of IT, the IT Manager is responsible for personnel management, project management, system development, security, incident support, and task management. This position will be recognized as an expert across the system architecture and integration domains. The IT Manager will be involved in strategic technology planning and will be a primary contributor to solution architecture across the current and future portfolio.


This is a remote position but the person in this role will be required to attend occasional in-person meetings (approximately once or twice per quarter). Candidates must live (or be willing to relocate) within reasonable commuting distance of the JHU Mt. Washington campus in Baltimore, Maryland


Specific Duties & Responsibilities

  • The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included.


General Responsibilities

  • Independently manage the systems, people, and processes within the department purview.
  • Work with management and stakeholders to define and implement plans for technology in support of organizational operations and strategic goals.
  • Demonstrate a consistent pattern of operational and technical alignment through the achievement personal and team objectives and tasks.
  • Manage and facilitate requests across multiple tracking systems; triage incoming requests.
  • Research new software, products, or systems; evaluate the LOE, impact, and cost of modifications to existing systems.
  • Effectively allocate IT resources across approved tasks and projects.
  • Lead projects of varying complexity, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.
  • Contribute to the creation and enforcement of technology policies and procedures to ensure security and regulatory compliance.
  • Contribute to budget decisions, participate in the RFP process, review vendor contracts.
  • Participate in enterprise disaster recovery planning, enterprise security scanning and remediation, and enterprise technical audits.
  • Represent departmental leadership in divisional and interdivisional meetings related to IT policies and operations.


Supervisory Responsibilities

  • Day-to-day management of up to six full-time remote staff as well as supervision of contract, casual, temporary, vendor, and matrixed resources.
  • With guidance from IT Director, manage staff performance, including goal setting, goal status, performance reviews, coaching, and career development.
  • Build a strong system of accountability for performance, employee relations, customer service excellence, and outcomes.
  • Provide feedback and corrective action as needed.
  • Engage, develop and motivate the team to work towards individual, team, department, organization, and institution goals.
  • Keep IT director informed of performance, task, and resourcing status.
  • Make informed recommendations to IT Director related to staff salary, training, and promotion/discipline, hiring/termination to IT director and HR as needed.
  • Support IT Director through application of departments standards, SLA’s, work procedures, metrics, and processes.
  • Oversee the team’s work flow, assigning tasks, setting priorities, and monitoring progress.
  • Perform administrative duties for the team, including time tracking, time off requests, daily schedules, and coverage planning.
  • Exercise independence and autonomy in day-to-day planning and decision making.


Technical Responsibilities

  • Oversee and contribute to system architecture, integration, development, and support.
  • Serve as a technical SME and senior technical resources for hands-on, technical tasks.
  • Define and implement technology solutions that meet departmental needs and align with the larger technology landscape of the institution.
  • Contribute to data services including database design, data architecture, and ETL.
  • Develop documentation, standards, and processes.
  • Participate in the establishment of technology policies and practices and implement them to ensure security and regulatory compliance.
  • Recognized as an expert in the group’s supported technologies.
  • Remain fluent in a broad range of current and emerging technologies.


Special Knowledge, Skills, & Abilities

  • Knowledge of CTY IT systems and software.
  • Broad technical literacy with the ability to evaluate, learn, and understand new technology quickly.
  • Experience architecting, implementing, and managing highly complex software systems.
  • Ability to enhance, extend, and maintain highly complex legacy systems.
  • Strong interpersonal skills and demonstrated success leading, interacting with, and maintaining morale for a remote team.
  • Collegial and cooperative nature with ability to work effectively and professionally with internal and external colleagues and stakeholders.
  • Comfortable with a “disagree and commit” approach to collaborative decision making.
  • Ability to manage multiple priorities, prioritize conflicting demands, work independently, and meet deadlines in a fast-paced environment.
  • Excellent organization, time management, attention to detail, and administrative skills.
  • Excellent oral and written communication skills. Ability to proactively and constructively navigate and resolve conflict, problems, difficult employee matters, escalation, and ambiguity.
  • Strong understanding of project management methodologies and approaches, including Agile values and principles and Scrum practices.
  • Strong critical thinking, analytical thinking, and problem-solving abilities.
  • Ability to embrace change, adapt to emerging and evolving requirements, be willing and prepared to be coached, and focus on practical and positive results.
  • Comfortable working with loosely defined and/or high-level requirements and information.


Minimum Qualifications
  • Bachelor's degree.
  • Five years related experience.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Advanced experience with the range of supported technologies.
  • Experience as a hands-on, technical manager in a university or academic medicine setting.
  • Experience leading large-scale, complex technology projects and initiatives in a challenging environment.
  • Experience administering or utilizing two or more of the following systems: Salesforce, Destiny One, Mulesoft, Drupal, Moodle, WordPress, Informatica, Jitterbit, and Canvas.
  • Experience as a CRM, LMS, or SIS administrator.
  • PMP certification.
  • Agile, Scrum, and/or DevOps certification.

 

 

Classified Title: IT Manager 
Job Posting Title (Working Title): IT Manager   
Role/Level/Range: ATP/04/PF  
Starting Salary Range: Min $84,700 - Max $148,300 Annually ($130,000 budgeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon-Fri 8:30a-5p 
Exempt Status: Exempt 
Location: Remote 
Department name: 10000111-Information Technology 
Personnel area: Academic and Business Centers 

 

 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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