Job Req ID:  112698

IT Manager

Johns Hopkins Public Safety is seeking an IT Manager, Electronic Safety & Security who will be responsible for the implementation, operation, security, maintenance oversight and administration of electronic safety and security (ESS) systems. ESS systems include, but not limited to, integrated security hardware and software solutions such as ID Badging, access control, door hardware, video surveillance, security detection, call center, dispatch, alarm monitoring, information management display, mass notification, life safety, and fire detection alarm.


Specific Duties & Responsibilities

  • Responsible for the efficient operation and management of all Johns Hopkins University & Medicine Public Safety support systems; including all Johns Hopkins entities.
  • Responsible for overseeing the daily operations of Security’s communications ensuring all communication equipment meets industry standards, is fully operational and compliant with all required guidelines.
  • Work closely with all shift personnel to ensure efficient utilization of the systems regarding dispatch, logging and reporting.
  • Independently lead projects, such as planning and implementing installation of access control devices and/or video surveillance cameras.
  • Plan, lead, and implement the installation of operating systems, cabling, servers, and client hardware; migration of files, data, and applications from other systems to the device environment; client hardware moves; and creation or acquisition of programs and other user interfaces.
  • Deliver, move, and install ESS devices and related software such as security panels, video surveillance cameras, access control devices, peripherals, operating systems, environmental system updates, and installations according to industry standards and procedures.
  • Complete projects and requests by meeting published Service Level Agreements.
  • Work with other LAN Administrators and areas responsible for strategic computing device products to ensure that releases are kept current and updates to servers and customer devices are coordinated.
  • Collaborate with JH University Divisions and JHH affiliate hospitals to ensure that ESS systems align with JH safety and security risk mitigation objectives.
  • Prepares cost estimates and orders for ESS equipment and supplies within departmental budget.
  • Establish device management procedures and standards such as access methods and time, security validation checks, and documentation by working with team members to ensure conformance with information system and organization objectives.
  • Develops and recommends departmental policies and procedures.
  • Analyzes emergency management program information technology needs and recommends products and services.
  • Ensures the integrity of the computing environment is maintained in an efficient and cost-effective manner.
  • Develops and implements work plans and measures against established standards. Proactively monitors key performance indicators and makes real-time adjustments to ensure goal accomplishment. Consistently seeks to improve work processes and efficiencies.
  • Perform routine checks and reports on status of ESS systems.
  • Analyze customer needs in the computing device environment to evaluate business problems and recommend solutions. Develop and document implementation plans.
  • Evaluate and recommend vendor software packages and hardware by investigating tools available in the industry to support customers and the current environment.
  • Create software utilities for device management such as batch files for automated installation of software on devices by identifying and acquiring appropriate tools to improve total cost of ownership and customer service.
  • Provide guidance, training and support documentation to customers.
  • Provide technical solutions to customer’s needs in the use of ESS systems, software products and device operations.
  • Manage vendor relations to solve application, operating system, or hardware issues.


The responsibilities listed above are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.



Minimum Qualifications
  • Bachelor's Degree.
  • Five (5) years progressively responsible IT related experience in the installation and maintenance of electronic safety and security systems (ESS).
  • Two (2) years in either design, project management, system initialization and training for electronic access control, CCTV or alarm monitoring systems.


* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted,



Preferred Qualifications
  • Two (2) years supervisory experience.


Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

 


 

Classified Title: IT Manager 
Role/Level/Range: ATP/04/PF  
Starting Salary Range: 81,469.92 - 142,510.08 
Employee group: Full Time 
Schedule: Monday - Friday 8:30 am - 5:00 pm 
Exempt Status: Exempt 
Location: Hybrid/Eastern High Campus 
Department name: ​​​​​​​VP for Public Safety Office of  
Personnel area: University Administration 

 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

 

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.


The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

 

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

 

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

 

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

 

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Note: Job Postings are updated daily and remain online until filled.

 

 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Hybrid: On-site 3-4 days a week