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Job Req ID:  94159

IT Retail Specialist

USS IT Services is seeking an IT Retail Specialist  which is a unique opportunity to provide customers with an exceptional retail experience within the Johns Hopkins-owned “Johns Hopkins Technology Store” selling Apple, Microsoft, and Dell products and accessories to Johns Hopkins faculty, staff, and students. As a Retail IT Specialist, you will be responsible for delivering an outstanding technology experience to Johns Hopkins constituents for purchasing or servicing products available either in-store or through traditional Hopkins purchasing methods. To provide guidance to customers, the incumbent will need to be well versed in current mobile computing technologies and familiar with how these devices integrate and perform in the Hopkins computing environment.


Work location: Homewood Campus, Levering Hall


Specific Duties & Responsibilities:

  • Greet and provide service to customers, faculty, staff, and students in a friendly, respectful, and helpful manner, including assisting customers with purchase selections.
  • Process sales transactions accurately and according to established procedures.
  • Prepare merchandise displays, assist with store layout and advertising displays; organize racks and shelves to maintain the visual appeal of the store.
  • When not serving customers assists with pricing merchandise, stocking shelves, updating inventory, and helping keep an orderly stock area.
  • In cooperation with the USS IT Services leadership team maintain positive, ongoing relationships with campus contacts and continue to develop new contacts through campus outreach initiatives.
  • Assist with routine store inventory and fiscal year-end store inventory procedures.
  • Keep up-to-date on current computer/technology products industry trends by reading newsletters, reviews, meeting with Apple representative, completing Apple SEED training, etc.
  • Ensure the security of company assets and the safety of employees and customers.
  • Provide deliveries of products (as needed and appropriate) to customers residing on the Johns Hopkins Homewood campus.


Specific Devices, Software, Projects for which the Position is Responsible:

  • Complete working knowledge of Apple, Dell and Microsoft hardware that is commonly used by Johns Hopkins students, faculty and staff is required, including the ability to demonstrate the unique or differentiating features between models/manufacturers.
  • Working knowledge of the latest version of Apple and Microsoft operating systems, as well as several previous versions, will be required in order to assist customers with troubleshooting issues and selecting appropriate OS updates and upgrades.
  • Familiarity with applications and IT services commonly used by students, faculty and staff.
  • Responsible for maintaining demonstration equipment (laptops, desktops, tablets, etc.) in retail areas, including OS/app updates, physical security devices, and occasional replacement as required.


Scale/Size of Area, Project and/or System Supported:

  • The Johns Hopkins Technology Store contains approximately 1,200 sq ft of retail display, support and demonstration area which this position will be responsible for supporting in a variety of capacities as noted above.
  • The potential customer base includes all Johns Hopkins students, faculty and staff within the general Homewood Campus community.


Minimum Qualifications (Mandatory):

  • High School Diploma/GED required.
  • 1 year of work experience in a professional environment including experience obtained through an internship or fellowship program is required.
  • Additional education may substitute for experience. 


* JHU Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.


Preferred Qualifications:

  • At least 1 year of experience in a retail position requiring a strong customer service component.
  • 1-2 years of computer-related support background, with Apple product knowledge and certification preferred.
  • Experience with POS and inventory systems


Special Knowledge, Skills & Abilities:

  • Customer service oriented, with excellent verbal and written communication and presentation skills.
  • Ability to prioritize tasks and handle multiple assignments in fast-paced environment.
  • Ability to assign and monitor work activities of student workers.


Technical Qualifications or Specialized Certifications:

  • Demonstrable knowledge of current Apple, Dell and Microsoft consumer products and services as outlined above in Duties & Responsibilities.


Classified Title: IT Specialist
Working Title: IT Retail Specialist    
Role/Level/Range: ATO 37.5/02/OF  
Starting Salary Range: Commensurate with experience  
Employee group: Full Time 
Schedule: M-F, 8:30am - 5:00pm 
Exempt Status: Non-Exempt 
Location: Homewood Campus 

Department name: IT Services  
Personnel area: University Student Services 



The successful candidate(s) for this position will be subject to a pre-employment background check.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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