Lead Patient Service Coordinator/MA
The Department of Medicine is seeking a Lead Patient Service Coordinator/Medical Assistant. This position assists with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice. Includes Lead responsibilities such as: maintaining huddle board, assigning rooms, assigning lunch breaks, covering hours as needed.
Specific Duties & Responsibilities
- Function as a Medical Assistant and assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy services as needed with appropriate documentation in the electronic patient record.
- Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.
- Interact with patients, patient families, referring physicians, and third-party carriers with regard to patient-related issues.
- Work as the Lead for others in a team environment.
- Assist patients, patient families, referring physicians, and third-party carriers to resolve patient related issues.
- Schedule patients for lab tests, medical examinations, and consultations.
- Relay information to patients regarding preparation for lab tests and examinations.
- Maintain familiarity with various types of medical insurance to explain these plans.
- Obtain pre-certifications as required by patient’s health care insurers or managed care providers.
- Assist patients or family members with completion of medical insurance forms.
- Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
- Arrange or assist in arranging patient transportation.
- Answer telephone, screen callers, relay messages, and greet visitors.
- Open, sort, and screen mail.
- Perform other duties as assigned.
Special Knowledge, Skills, & Abilities
- Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
- Computer skills and organizational skills.
- Excellent customer service and organization skills.
- Able to work flexibly with work hours.
- Strong verbal and written communications
- Final applicant for this position may be required to complete skills assessments appropriate to position description.
Minimum Qualifications
- High School Diploma or GED required.
- Completion of an accredited Medical Assistant training program, such as courses provided through Medix, community colleges, and/or vocational schools.
- Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee.
- Current CPR certification by the American Heart Association or the American Red Cross required. Must maintain CMA and CPR certification/registration during duration of employment in this position.
- One year or more of work experience in a similar service-oriented industry required.
Preferred Qualifications
- Lead or supervisory experience.
Classified Title: Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title): Lead Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: Min $16.00 - Max $28.50 HRLY ($46,280 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F (8:30am -5pm) May Vary
Exempt Status: Non-Exempt
Location: JH at Greenspring Station
Department name: 10002801-SOM DOM Clinical Operations
Personnel area: School of Medicine