Job Req ID:  112454

Lead Patient Service Coordinator/MA

The Department of Medicine is seeking a Lead Patient Service Coordinator/Medical Assistant. This position assists with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice. Includes Lead responsibilities such as: maintaining huddle board, assigning rooms, assigning lunch breaks, covering hours as needed.

Specific Duties & Responsibilities

  • Function as a Medical Assistant and assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy services as needed with appropriate documentation in the electronic patient record.
  • Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.
  • Interact with patients, patient families, referring physicians, and third-party carriers with regard to patient-related issues.
  • Work as the Lead for others in a team environment.
  • Assist patients, patient families, referring physicians, and third-party carriers to resolve patient related issues.
  • Schedule patients for lab tests, medical examinations, and consultations.
  • Relay information to patients regarding preparation for lab tests and examinations.
  • Maintain familiarity with various types of medical insurance to explain these plans.
  • Obtain pre-certifications as required by patient’s health care insurers or managed care providers.
  • Assist patients or family members with completion of medical insurance forms.
  • Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
  • Arrange or assist in arranging patient transportation.
  • Answer telephone, screen callers, relay messages, and greet visitors.
  • Open, sort, and screen mail.
  • Perform other duties as assigned.

Special Knowledge, Skills, & Abilities

  • Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.

  • Computer skills and organizational skills.
  • Excellent customer service and organization skills.
  • Able to work flexibly with work hours.
  • Strong verbal and written communications
  • Final applicant for this position may be required to complete skills assessments appropriate to position description.

Minimum Qualifications
  • High School Diploma or GED required.
  • Completion of an accredited Medical Assistant training program, such as courses provided through Medix, community colleges, and/or vocational schools.
  • Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee.
  • Current CPR certification by the American Heart Association or the American Red Cross required. Must maintain CMA and CPR certification/registration during duration of employment in this position.
  • One year or more of work experience in a similar service-oriented industry required.

    Preferred Qualifications
    • Lead or supervisory experience. 



    Classified Title: Patient Service Coordinator/Medical Assi 
    Job Posting Title (Working Title): Lead Patient Service Coordinator/MA   
    Role/Level/Range: ATO 40/E/02/OD  
    Starting Salary Range: Min $16.00 - Max $28.50 HRLY ($46,280 targeted; Commensurate with experience) 
    Employee group: Full Time 
    Schedule: M-F (8:30am -5pm) May Vary 
    Exempt Status: Non-Exempt 
    Location: JH at Greenspring Station 
    Department name: 10002801-SOM DOM Clinical Operations 
    Personnel area: School of Medicine 



    Total Rewards
    The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

    Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

    **Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

    The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

    The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

    Equal Opportunity Employer
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEO is the Law:

    Accommodation Information
    If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

    Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

    The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

    The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

    JH at Greenspring Station