Leave of Absence Specialist
Reporting to the Associate Director of Student Outreach and Support, we are seeking a Leave of Absence Specialist who will support University efforts to support students leaving and returning to Johns Hopkins University for a leave of absence. During times of health or personal crises, JHU undergraduates have the opportunity to take a Medical Leave of Absence (MLOA) or Emergency Leave of Absence (ELOA). A MLOA is for a student managing a physical or mental health concern that does not allow them to continue to engage in their academics and time away is necessary. An ELOA is for a student managing a personal crisis such as caring for a parent/guardian, or the sudden death of a family member.
The LOA Specialist will be responsible for managing paperwork and documentation related to the LOA process. In addition, The LOA Specialist will be responsible for updating the Student Outreach and Support Leave of Absence website, as well as updating office processes and forms related to the LOA.
As part of the University’s commitment to support students leaving and returning, consistent outreach and communication is vital to understand students' needs and help keep them on track.
The LOA specialist will be responsible for creating and tracking communication and outreach timelines to students while on an LOA as well as when they return.
In addition, the LOA Specialist will work with the Associate Director and Assessment and Analysis team on tracking data related to leaves and reinstatements.
Specific Duties & Responsibilities
- Monitoring and tracking outreach and communication to all students while on a LOA and when they return.
- Under the direction of the Associate Director, update processes and documents related to the LOA process consistently and share with campus partners as needed.
- Collect all pertinent information for a student requesting a medical leave of absence and emergency leave of absence, ensuring a coordinated approach with relevant campus partners.
- Assist team with programming and events for returning students.
- Collect and update the Associate Director on data and trends of LOA for university reporting.
- Collaborate and partner with case managers supporting students on LOA and transitioning back to JHU.
- Stay up to date on higher education trends and best practices related to LOA.
- Contribute to streamlining workflows and processes of LOA within the university system.
Special Knowledge, Skills, or Abilities
- Must be able to work independently, make decisions and problem-solve. Excellent organizational and communication skills, both oral and written.
- Demonstrated commitment and success working in a multicultural environment with a critical understanding of social justice.
Minimum Qualifications
- High School Diploma or graduation equivalent.
- Three years administrative/academic related experience.
- Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Bachelor's Degree in Higher Education Administration, Counseling Social Work, or similar fields.
- At least 2 years of experience in education or closely related settings.
- Knowledge of medical privacy guidelines and the ability to communicate difficult/sensitive information with relevant parties.
- Background and education in the mental health field.
- Proficient in Excel and other data analytic tools.
- Working knowledge of Maxient software or similar case management software.
- Working knowledge of Qualtrics, Canvas, and Starfish for tracking and outreach purposes.
- Experience working in nonclinical case management or similar student support services within a higher education setting.
- Experience with data collection and analysis and the ability to utilize data to support and inform the work of an office.
- Interest and experience in retention efforts amongst students in higher education.
Classified Title: Student Services Coordinator
Job Posting Title (Working Title): Leave of Absence Specialist
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: Min $18.00 - Max $33.50 HRLY ($25.75/hour targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:30am-5pm
Exempt Status: Non-Exempt
Location: Hybrid/Homewood Campus
Department name: Student Outreach and Support
Personnel area: University Student Services