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Requisition ID:  118926

Library Partnerships Specialist

Johns Hopkins University Press seeks a Library Partnerships Specialist to work on the Library & Publisher Partnerships team at Project MUSE.


Under the direction of the Sr. Manager of Sales & Library Relations, the Library Partnerships Specialist will design and implement sales efforts targeted to potential customers, meet established sales goals, and increase JHUP revenue.


The Library Partnerships Specialist supports Project MUSE's overall sales strategies for MUSE’s portfolio of products and services, which includes scholarship from university presses and nonprofit publishers across the globe. Key responsibilities of the position include conducting market research and reports on findings, documenting and improving department processes and procedures, and cultivating strong relationships with MUSE customers.


The Press is committed to honoring every person’s inherent dignity as human beings and making that the foundation of our organizational culture. We proactively find ways to ensure opportunities for all staff that promote diversity, equity, inclusion, and access. We strive to publish courageously, giving voice to groundbreaking ideas. We support each other and our stakeholders and envision a future where knowledge enriches the lives of every person. The successful candidate will join a welcoming community that is inclusive and values the contributions and perspectives of individuals from all backgrounds.


The starting salary range for this position is $46,200 to $63,500. 


Specific Duties & Responsibilities

  • Collaborate with Director to define and implement strategic sales plan.
  • Own the entire sales life cycle from proposal to close. Will include forecasting, quoting, negotiating contracts, and reporting results to leaders.
  • Conduct well-informed sales presentations for potential customers.
  • Provide accurate and timely paperwork, including sales reports and client proposals.
  • Work with other internal departments including marketing, production, and editing as needed.
  • Attend sales training meetings, networking events, staff meetings, and industry conferences when appropriate.
  • Keep abreast of competition, product features/differentiators, and create targeted prospects based on learnings.
  • Other duties as assigned.

In addition to the duties described above

  • Provide first-line library customer support and receive escalated inquiries from the Customer Support Team for questions related to access/authentication, metadata, cataloging and discovery, usage statistics, permitted usage, instructional use of content, personalized tools provided by Project MUSE, and content error and website bug reports; escalate issues to technical team, publisher relations, or others as needed and coordinate on resolving customer concerns.
  • Manage Sales Team Department email and ticketing system.
  • As primary liaison between the sales and customer support teams, ensure information flows between departments, and analyze and recommend process and workflow improvements.
  • Collaborate with customer support in surfacing common customer issues, identifying emerging trends in support needs, and barriers to success in current processes; make recommendations for resolution or improvement
  • Assist the Library Partnerships Coordinator with new customers pre-and post-purchase onboarding, including management account set-up, maximizing user discoverability of resources, provision of promotional and instructional materials, assisting with questions/issues, and related outreach.
  • Conduct market research projects on content acquisitions/sales opportunities and write up summary results.
  • Shepherd and assist institutions, consortiums, and agents throughout the entire onboarding process, ensuring smooth integration and providing ongoing support to address any challenges or questions that arise along the way.


Minimum Qualifications
  • Bachelor’s Degree.
  • Two years of related experience.
  • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • High level of proficiency with Microsoft Office Suite
  • Familiarity with Customer Relationship Management (CRM) systems
  • Strong written and oral communication skills, with an ability to explain technical concepts

 

 

Classified Title: Sales Representative 
Job Posting Title (Working Title): Library Partnerships Specialist   
Role/Level/Range: ATP/03/PB  
Starting Salary Range: $46,200 - $80,800 Annually ($46,200 to $63,500 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F 8:30 am - 5:00 pm 
FLSA Status: Exempt 
Location: Homewood Campus  
Department name: MUSE Collection Development & Public Rel  
Personnel area: Academic and Business Centers 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Homewood Campus

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