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Job Req ID:  114380

Location Manager - Hopkins Student Center

We seek a highly motivated and experienced Location Manager - Hopkins Student Center to join our team as Location Manager for Johns Hopkins University. This role oversees all aspects of the food service operations within our brand-new Hopkins Student Center ensuring exceptional quality, service, and customer satisfaction. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for delivering an outstanding dining experience to the University community.


The Hopkins Student Center Location Manager is part of Hopkins Dining within the Division of Student Affairs.  The ideal candidate will be responsible for enhancing the student experience by providing quality retail dining services to students, faculty, staff, and visitors. This position reports to the Director of Dining Retail Operations and shares the commitment to creating an environment that enhances the dining experience of Hopkins students and supports the University's academic mission. The university’s goal is to be one of the top dining programs in the country.


Hopkins Dining manages a self-operated program with retail and residential operations in seven Homewood and Peabody campus locations. JHU will be expanding the footprint of dining with the addition of the Hopkins Student Center, SNF Agora Institute, and an expansion of the Ralph O’Connor Recreation Center.


Specific Duties & Responsibilities

  • Develop and implement strategic plans to achieve operational excellence, meet financial targets, and exceed customer expectations.
  • Establish and maintain standardized operating procedures for food preparation, presentation, and service, in accordance with industry best practices and regulatory requirements.
  • Ensure compliance with food safety standards, sanitation guidelines, and health regulations to uphold the highest levels of cleanliness and hygiene.
  • Foster strong relationships with campus stakeholders, including students, faculty, administrators, and external vendors, to enhance the overall dining experience and support campus initiatives.
  • Stay abreast of industry trends, emerging technologies, and customer preferences to improve food service offerings and enhance customer satisfaction continuously.
  • Prepare regular reports, analyze key performance metrics, and present findings to senior management to inform decision-making and drive continuous improvement initiatives.
  • Assist in the general dining administration at the HSC, including establishing and implementing policies and procedures, personnel administration, and crisis management.
  • Oversee the day-to-day retail operations of the Hopkins Student Center.
  • Manage third-party food vendor contracts for all HSC vendor partners.
  • Assist with retail marketing efforts and work with the Hopkins Dining marketing team to ensure the messages are appropriate for the Campus Community.
  • Monitor the financial performance of all retail operating units in the Hopkins Student Center.
  • Collaborate with key members of Hopkins Dining to ensure food safety, customer service, and nutrition procedures are followed by our partners.


Leadership and Internal Relationship Building

  • Uses engagement strategies to recognize, motivate, and celebrate individuals and operators delivering outstanding performance throughout the location.
  • Promotes a cooperative work climate, maximizing productivity and morale.
  • Displays a positive attitude towards team members.
  • Mentor vendor partners to develop their skills and leadership abilities.


Facilities, Safety, and Maintenance

  • Oversee all repair and maintenance programs for HSC retail operations including preventive maintenance.
  • Assist in the oversight of safety and security initiatives.
  • Liaison with multiple JHU internal partners including but not limited to Facilities & Real Estate and JHU Security.


Contract Administration

  • Manage the day-to-day relationship with third-party dining contractor(s) assuring all operations, food preparation, customer service, food variety, and quality are done at the highest level.
  • Ensure and measure compliance with food standards, sanitation, operational hours, financial terms, and any other measurable objectives for HSC vendor partners; intervention may be necessary at times to protect the University.
  • Develop a program of inspection, reporting, correction, and re-evaluation of the dining contractors.
  • Enforce adherence to federal, state, and local laws and regulations concerning the delivery of a food service program.
  • Develop action plans and goals for correction of any partner’s non-compliance with food service agreements.
  • Disseminate feedback and assessment data to vendors for improvement and goal development as needed for improvement.
  • Coordinate meetings as necessary with vendor partners to maintain excellence and develop partnership goals for the joint success of the institution and each contractor.
  • Facilitate any contractor transition to ensure uninterrupted service to the University.
  • Collaboratively work on a marketing program for the vendors within the dining program.


Special Knowledge, Skills, & Abilities

  • Proven ability to lead and develop a diverse team.
  • Ability to maintain organization in a changing environment.
  • Exhibits initiative, responsibility, flexibility, and leadership.
  • Able to communicate effectively with the management team, students, and team members.
  • Ability to taste and evaluate food and beverage products.


Additional Information

  • This position is considered essential personnel and will be asked to be on-call via phone as needed during the semester as a point of contact for contract partners and internal parties and may need to report to campus to manage emergencies.
  • This position will also need to execute flex hours (including weekends) to accommodate maintenance and service work or other office events during non-business hours, typically quarterly.



Minimum Qualifications
  • Associate's Degree or Culinary Degree Equivalent.
  • A minimum of 3 years of Food Service Management experience.
  • SERV Safe and Allertrain certification is required and must be obtained within three months of employment if not currently held.
  • Additional related experience may substitute for required education to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Bachelor’s Degree preferred.

 

 

Classified Title: Food Services Manager 
Job Posting Title (Working Title): Location Manager - Hopkins Student Center   
Role/Level/Range: ACRP/03/MC  
Starting Salary Range: $47,500 - $83,300 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 10a - 6p Varied with some nights, weekends, and holidays. 
Exempt Status: Exempt 
Location: Homewood Campus 
Department name: ​​​​​​​Hopkins Dining  
Personnel area: University Student Services 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Homewood Campus

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