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Requisition ID:  117094

Maintenance Services Coordinator

We are seeking a Maintenance Services Coordinator who will be the point of contact for all maintenance service requests for the JHU Homewood campus. Calls are received via phone, email, and in-person, and are prioritized for dispatch. Urgent or emergency requests are dispatched by two-way radio and all requests, including routine maintenance and support requests, are recorded in a computerized maintenance management system (CMMS) for electronic distribution. The Maintenance Services Coordinator will also use the CMMS to maintain facilities information, generate preventive maintenance work orders, and bill for chargeable requests. The position is also tasked with tracking and adding asset information for equipment, including specifications. In addition, the Maintenance Services Coordinator handles posting quarterly fire alarm testing announcements as well as generating reports for campus gas billing. This position reports to the Information Systems Manager.


Specific Duties & Responsibilities

  • Receive and record approximately 15,000 of annual maintenance service and event requests via phone, email, and in-person.
  • Prioritize work requests via Windows-based software for distribution to maintenance shops.
  • Use two-way radio to notify shops and coordinate work requests.
  • Generate preventative maintenance requests for 8 maintenance shops.
  • Enter labor and material information on all tickets into the CMMS for billing and record keeping purposes.
  • Generate and distribute approximately $700,000 of annual billing for chargeable work completed and perform monthly reconciliation of this account.
  • Is a contact for Plant Operations involvement in special events, including Orientation, Commencement, Homecoming, and the Spring Fair.
  • Attend meetings with shops and directors of Plant Operations and working as the point of contact for preventative maintenance specifications entry and status changes.
  • Review completed work orders for PMs to make sure the information provided from the technicians and shops are entered into specifications and assets promptly before closing.
  • Generate Campus mailings and announcements, including utility annual shop notices, and requests for information.
  • Maintains up to date contact lists for all buildings.
  • Work with Shop Supervisors to generate key performance indicating reports in the CMMS.
  • Generate work requests for database scheduler, Clockworks.
  • Assign technicians from HVAC and Plumbing Shops to tickets according to their zones.
  • Tracks asset information for preventative maintenance work for shops repairs, renovations and preventative maintenance.
  • Updates Facilities calendar of events for the Homewood Campus for notifying and reminding shops.
  • Generate monthly gas billing spreadsheets for Homewood Campus and report them to finance department.
  • Work with Finance and Carrol Fuel to confirm invoices to the company’s website, so that it can be approved for payment.
  • Review weekly error reports for billable work orders and make sure the requestor for the ticket is contacted to retrieve correct information for payment.


Minimum Qualifications
  • This position requires a High School Diploma.
  • The incumbent must have a minimum of 3 years customer service experience.
  • Prior experience in an academic setting and a college is preferred.
  • The Maintenance Services Coordinator is a required-attendance position.

Special Knowledge and Skills

  • Must be computer literate and able to learn new software quickly.
  • Must be able to establish and maintain effective working relationships with supervisors.
  • Employees and a diverse group of University customers.

Physical Requirements

  • Must be able to remain in a stationary position for extended periods of time.
  • Ability to operate a computer and other equipment on a frequent basis.
  • Ability to frequently communicate with coworkers.
  • Ability to move about.

 

 

Classified Title: Administrative Coordinator 
Job Posting Title (Working Title): Maintenance Services Coordinator   
Role/Level/Range: ATO 37.5/02/OE  
Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday 
Exempt Status: Non-Exempt 
Location: JH at Keswick 
Department name: ​​​​​​​Customer Service Center  
Personnel area: University Administration 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
JH at Keswick

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