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Requisition ID:  115729

Manager, ID Services

Johns Hopkins Public Safety is seeking a Manager, ID Services who will be responsible for the day-to-day provision of a range of ID services for a department or unit, or responsible for a single function for Johns Hopkins Public Safety in support of the Johns Hopkins Health System and University Divisions on the East Baltimore campus. Works with departmental administrative and/or hospital leadership to develop and implement plans for ID Services management and access management in support of organizational operations. Represents departmental leadership in divisional and interdivisional meetings related to ID policies and operations. Coordinates with the Johns Hopkins University ID Services to support operational parity across the Johns Hopkins Enterprise.


This position leads projects of varying complexity, which may include those requiring multi-disciplinary coordination and significant vendor collaboration. Assists in the resolution of difficult or sensitive ID Services and access management processing issues. Manager will supervise at least 4 frontline ID Services professionals and at least 2 LAN Administrators and will act as a resource for staff including technical guidance and may have some hands-on responsibilities.


Specific Duties and Responsibilities:

  • Coordinates all ID Offices, including responsibility for all badging, equipment, staffing and policies and procedures, within the Johns Hopkins Health System, including, but not limited to,
  • Bayview Medical Center.
  • The Johns Hopkins Hospital.
  • Sibley Memorial Hospital.
  • Suburban Hospital.
  • Howard County Medical Center.


Coordinates all ID Services with University Divisions on the East Baltimore campus including,

  • Bloomberg School of Public Health.
  • School of Medicine.
  • School of Nursing.
  • Coordinates with Information technology organizations within the institution regarding data and/or systems integration into ID services.
  • Provides input and recommendations and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit.
  • With an awareness of organization’s needs as well as the larger access management landscape of the institution implements technology and administrative solutions that meet departmental needs.
  • Helps establish budgetary goals and provides input towards priorities.


May develop ID Services operations budget to include but not limited to,

  •  Cards
  •  Printers
  •  Laminators
  •  Office Supplies
  •  Training
  •  Necessary applications for ID Services operations.
  • Participates in the establishment and continued auditing of ID Services and access management policies and practices and implements them to ensure security and regulatory compliance.
  • Represents academic or administrative leadership in meetings related to access management policies and procedures across the institution.
  • Manages the customer relationship and satisfaction, as well as supporting escalated service issues related to ID or access management.
  • Creates and promotes a culture of excellent customer service.
  • Maintains relationships with customer base to better understand their needs and address organizational goals.
  • Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
  • Coordinates with Johns Hopkins Public Safety IT to support department efficiency.
  • Maintains relationships with technology vendors for the department.
  • Designs, develops, and applies solutions that satisfy personnel needs and that are essential to the ongoing operations of the department or ID services function.
  • As necessary, actively supports the ID Services and access management team in routine functions or escalated issues to include supporting up to 10,000 card readers throughout the institution.
  • Coordinates with ID Services stakeholders to refine access management processes and sources to ensure security throughout the Johns Hopkins Health System.
  • Recruits, develops, retains, organizes and manages performance of staff.
  • Assigns tasks, monitors progress and provides guidance.
  • Designs a training program and operational procedures related to the ID office and access management administration.


Skills and Abilities

  • High level knowledge of all processes and technologies within area of responsibility.
  • Track record of collaboration with peers, colleagues and lower-level staff.
  • Proven ability to prioritize work and ensure projects and workloads are completed on time while maintaining high morale.
  • Ability to prioritize conflicting demands.
  • Excellent written and oral communications skills.
  • Politically aware and able to maintain confidentiality.
  • Demonstrated excellent customer service skills.


Minimum Qualifications
  • Bachelor's Degree.
  • Five (5) years of progressively responsible ID Office or access management or other related experience to include at least one year of supervisory experience.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

 

 

Classified Title: IT Manager 
Job Posting Title (Working Title): Manager, ID Services   
Role/Level/Range: ATP/04/PF  
Starting Salary Range: $85,500 - $149,800 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon - Fri 9-5 
Exempt Status: Exempt 
Location: Eastern High Campus 
Department name: ​​​​​​​VP for Public Safety Office of  
Personnel area: University Administration 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Johns Hopkins at Eastern

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