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Job Req ID:  56888

Marketing and Communications Accounts Manager

General summary/purpose:

This position is responsible for managing Marketing and Communications (MarComm) department cross-department relationships to ensure the highest levels of quality, efficiency, and cost effectiveness in all department deliverables.


They will work closely with the Creative Director to manage relationships with Marketing and Communications colleagues and Carey department stakeholders throughout the school. The Accounts Manager will manage cross-department wide initiatives from kick off to completion to ensure all MarComm components are completed in a strategic and efficient manner. The Accounts Manager is responsible to identify solutions and recommendations to support the goals of the supported non-program specific departments including but not limited to Alumni Relations, Career Development, Development, Events Management, Faculty and Student Affairs. This role will supervise the MarComm Operations Associate and work collaboratively with them to schedule and prioritize projects and assign tasks across the entire MarComm team for several hundred projects annually in a fast-paced, highly dynamic environment. 


The Accounts Manager will monitor and report progress for the collective team book of work, oversee the maintenance working and archival files within the project management system, and manage the production of timely progress and summary reports.


The position will work closely with all members of the MarComm team and will also maintain relationships with stakeholders across the school as well as external vendors to drive the team’s collective alignment of resources and maximize the team impact towards school wide objectives.



Specific duties & responsibilities:

Project Management (60%)

  • Manage relationships and project planning with non-admissions and non-program specific teams including, but not limited to Alumni Relations, Career Development, Development, Events Management, Faculty and Student Affairs.
  • Meet with MarComm colleagues and stakeholders throughout the school to identify goals, schedule/timing, and budget for projects.
  • Oversee management of project priorities and reporting for the MarComm team to ensure we are working most efficiently to prioritize work directly related to the school goals (objectives and key results) and managing expectations on work that needs to shift to accommodate for incoming deadline-driven high-value requests. 
  • Identify potential issues or challenges to project completion and implement solutions to maintain the outlined goals.
  • Provide back-up support to MarComm leaders as needed to ensure continuity in support to our partners and projects.
  • Manage project priorities: Work closely with MarComm team members on planning and scheduling their projects, to ensure alignment and efficiencies throughout the team.
  • Manage vendor-sourced reporting relationships and contracts including, but not limited to, Smartsheet project management tool.
  • Support communication to freelancers and resources needed when engaged in partnership with Marketing leadership team to maximize project effectiveness and efficiency
  • Lead in select school wide task forces to represent our team and identify opportunities to align collective book of work.


Operations and Reporting (30%)

  • Oversee regular reporting to MarComm Leadership Team to inform alignment of team resources to school objectives.
  • Oversee development and distribution for regular MarComm reporting to Management Council on team alignment and progress on set school objectives.
  • Execute specific audit or assessment reports as requested to inform efficient decision making.
  • Oversight to school-wide sponsorship MarComm support
  • Manage MarComm alumni ambassador engagement tracking (similar to CRM) to enhance synergy between Marketing and Alumni outreach.


10% other duties as assigned


Minimum qualifications (mandatory):

  • Bachelor’s degree in management, business, marketing, communications or a related field required.
  • Four years of related experience required. A minimum of 8 years, preferably more years of related business and project management experience, including supervisory and management experience desired.
  • Advanced degree may substitute for required experience, to the extent permitted by the JHU equivalency formula.


Preferred qualifications:

  • Higher education experience a plus


Special knowledge, skills, and abilities:

  • Proven leadership to include motivating and development of others, recommend solutions, and managing direct reports as well as provide leadership to non-direct reports; must possess the ability to drive change and results
  • Ability to lead complex and integral teams of internal and external stakeholders, to meet project deliverables and business results
  • Excellent oral, written, and interpersonal communication skills; possess the ability to deal effectively with a broad spectrum of professionals and stakeholders
  • Proven client relation skills
  • High competency with project management software and systems; act as a super user for department
  • Must work collegially and collaboratively with other Carey staff, internal clients and external vendors; outstanding interpersonal skills required
  • Ability to multi-task and product under pressure of multiple and conflicting deadlines
  • Must be autonomous and able to self-manage, work independently and set own priorities
  • Proactive ability to find opportunities for system and process improvements and present recommendations; identify, research, and gather information and propose recommendations to improve efficiency, identify new initiatives, and creative problem solving support for department
  • Outstanding ability to articulate details, status updates, and desired outcomes to both management and clients



Classified Title: Communications Associate 
Working Title: Marketing and Communications Accounts Manager 
Role/Level/Range: ATP/04/PD 
Starting Salary Range: $59,280 -$81,430; commensurate with experience. 
Employee group: Full Time 
Schedule: Monday-Friday 8:30am-5:00pm
Exempt Status: Exempt  
Location: 46-MD:JH at Harbor East 
Department name: 60000049-Marketing & Communications 
Personnel area: Carey Business School


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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JH at Legg Mason Harbor East - Carey Business School