Medical Office Coordinator (Ophthalmology -SOM)

We are seeking a Medical Office Coordinator who will coordinate/provide administrative support for the day-to-day activities of a multi-faceted complex medical and surgical practice to ensure a smoothly functioning office and good patient relations. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with physicians, pharmacies, and third-party carriers for patient-related assistance. As appropriate, refer patients to other resources. Provide administration support for medical matters on behalf of physicians, as well as general academic/general administrative support. Provide administrative and academic support for physicians. Works with others in a team environment. Other duties may be assigned.

Specific Duties & Responsibilities

Reviews and responds to administrative-related In-Basket messages from patients. Escalates messages to physicians as needed.
Provides quality service and support in a variety of areas, which may include, but are not limited to, scheduling, registration, and care coordination.
Acts as the primary point of contact for front desk scheduling, communication, and coverage.
Schedules appointments with VIP patients, international patients, and unique scheduling situations such as complex coordination of care across departments.
Assists in obtaining insurance preauthorization and single case agreements by submitting necessary clinical information as instructed by the physician.
Coordinate/direct patients to appropriate personnel/departments should they need assistance scheduling lab tests and other procedures.
Performs patient reminder courtesy calls upon physicians’ request.
Follows up with “No Show” appointments to reschedule patients.
Routinely checks voice mail and returns calls to patients within 24-48 business hours.
Coordinates with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of the date of service and delivered to the attending doctor/s.
Pends RX refills and routes to the physician.
Works to obtain required prior authorizations from insurers for treatments and medication.

Minimum Qualifications

High School Diploma or graduation equivalent
Two years of administrative experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($21.00-$24.00 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm
FLSA Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Oph Comprehensive Eye Svc
Personnel area: School of Medicine

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

School of Medicine - East Baltimore Campus

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