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Job Req ID:  10888

Medical Office Coordinator

Classified Title: Medical Office Coordinator 
Role/Level/Range: ATO 40/E/02/OD 
Starting Salary Range: $14.81-$20.38 (commensurate with experience)
Employee group: Full-Time 
Schedule: M-F 8:30 am - 5:00 pm 
Employee subgroup: Non-Exempt 
Location: 04-MD:School of Medicine Campus 
Department name: 10003517-SOM Neuro Epilepsy 
Personnel area: School of Medicine

 

General summary/purpose:

Coordinate activities and provide secretarial support for a multi-faceted clinical office within the Department of Neurology.  The coordinator will ensure a smoothly functioning office and good patient relations. Interact with patients, patients’ families, referring physicians and third party carriers with regard to patient-related issues. Work with others in a team environment. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support.

 

Specific duties & responsibilities:

Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly. Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems. Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination. 

 

Minimum qualifications (mandatory):

 

Education: High School Diploma/GED. 

 

Experience: 2 years secretarial experience required. Additional education may be substitute for required experience, to the extent permitted by the JHU equivalency formula.

 

Preferred qualifications:

  • Two years medical office experience preferred.
  • Experience in the Johns Hopkins system strongly preferred.

 

Special knowledge, skills, and abilities:

  • Ability to multitask and work in a high volume setting.
  • Excellent analytical and communication skills coupled with patience and fortitude.  
  • Complete mandatory on-going training necessary to schedule new and follow-up appointments as appropriate.

 

Any specific physical requirements for the job:

  • Ability to stand, walk or sit for an extended period of time
  • Reaching by extending hand(s) or arm(s) in any direction
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
  • Communication skills using the spoken word
  • Ability to see within normal parameters
  • Ability to hear within normal range
  • Possible exposure to communicable diseases

The successful candidate(s) for this position will be subject to a pre-employment background check.

 

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

 

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

 

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

 

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 

 

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

 

School of Medicine - East Baltimore Campus

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