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Requisition ID:  116212

Multimedia Technician

IT@JH Networking, Telecom and Data Ctr is seeking a Multimedia Technician who is responsible for providing audio visual support for conference rooms managed by the AVC team with primary focus at the Johns Hopkins University Homewood campus. Will also provide backup support for the conference rooms and event spaces at the Johns Hopkins Hospital and Bayview Medical Center on an as needed basis. Weekday after hours and weekend availability required.


Specific Duties & Responsibilities

Standard Audio Visual (AV) room support includes, but is not limited to,

  • Provides primary technical troubleshooting and 'smart hands' support for Cisco video codecs, Mersive Solstice pods, and other AV peripherals across all conference rooms managed by the AVC team at the Homewood campus.
  • Supports Executive Support teams across campuses by troubleshooting all supported hardware and configurations in spaces managed by the AVC team.
  • Assists AV Engineers with hardware installation for new conference room setups at the Homewood campus.
  • Travels to Johns Hopkins Hospital and Bayview Medical Center campuses as needed to provide AV support.
  • Delivers and sets up AV equipment, including LCD projectors, portable audio systems, PCs, microphones (handheld and lavalier), flat-screen displays, and additional peripherals.
  • Recovers and cleans up AV equipment after events, including projectors, audio systems, PCs, microphones, flat-screen displays, and other peripherals.
  • Troubleshoots equipment in conference rooms and connect peripherals to existing AV systems.
  • Manages connectivity to online collaboration platforms (e.g., Zoom and Teams) and integrate them with room AV systems, including projectors, microphones, and sound systems.
  • Provides onsite support throughout scheduled events, including meeting setup, launch, and post-meeting breakdown.
  • Demonstrates proficiency in MS Office software (Word and PowerPoint) Zoom and Teams for meeting setup and customer support.
  • Maintains strong familiarity with computers and basic troubleshooting skills.
  • Performs additional duties as needed to support the AVC team and enterprise customers.


Special Knowledge, Skills & Abilities

  • Working knowledge of MS Office software (Word and PowerPoint), Teams, and Zoom for meeting setup and customer support.

  • Strong familiarity with computer systems and troubleshooting.

  • Excellent customer service skills, demonstrated through a kind, positive, and helpful approach.

  • Willingness to work a flexible schedule, including after-hours and weekend support when necessary.

  • Quick learner who asks questions when clarification is needed.

  • Proactive and professional approach to taking ownership of responsibilities.



Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • Four years related experience.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

 

 

Classified Title: Multimedia Technician 
Role/Level/Range: ATO 37.5/02/OF  
Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon-Fri 8:30am-5pm 
Exempt Status: Non-Exempt 
Location: Homewood Campus 
Department name: ​​​​​​​IT@JH Networking, Telecom and Data Ctr  
Personnel area: University Administration 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Homewood Campus

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