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Requisition ID:  116497

Network Analyst

IT@JH Networking, Telecom and Data Ctr is seeking a Network Analyst responsible for network maintenance activities on the Mt. Washington campus, along with key enterprise devices that span multiple campuses. The Network Analyst will work heavily focused on the Mt. Washington campus network, and performing maintenance, software upgrades, and configuration of campus devices. In addition to campus work, this position is responsible for the maintenance, configuration, and troubleshooting of complex IT systems in the enterprise data centers as well as intercampus connectivity that impacts mission critical enterprise, academic, medical and research systems and application services. This position will work closely with network engineers to deliver and troubleshoot network services. This position requires advanced knowledge of the OSI model. This position requires basic knowledge of routing, with a desire to grow routing skills.


Specific Duties & Responsibilities

  • Thorough knowledge of layer 2 switching principles in a complex environment.
  • Configure, verify, and troubleshoot VLANs, spanning tree, link aggregation and trunking technologies.
  • Perform troubleshooting of OSPF and BGP, in addition to switching and physical technologies.
  • Interface with customers to diagnose and troubleshoot technologies such as DNS and DHCP as it relates to network issues.
  • Working knowledge of desktops, laptops, hardware and software setup, configuration.
  • In depth knowledge of OSI model and how all components in an end-to-end network fit into the model.
  • Solid understanding of DHCP and DNS as well as a thorough knowledge of private and public IP addressing.
  • Will be lead on small projects and assist engineers in other projects.
  • Understanding of service excellence techniques and skills and the ability to interpret customer needs in a fast-paced environment.


Specific Devices, Software, Projects

  • Responsible for configuring, troubleshooting, and maintaining a mix of Arista and Cisco devices.
  • Responsible for network management on the Mt. Washington campus, along with data centers, cloud, and inter-campus connectivity.
  • For smaller projects, this position should be able to lead the projects from start to finish. For medium and large projects, this position will be on a project team and duties will be assigned by network engineers.


Scale/size of Area, Project and/or System Supported

  • The enterprise data centers have over 20,000 active IP addresses across a geographically disperse network. The enterprise network has grown to over 300,000 active ip addresses which the network engineer is responsible for the core connectivity allowing all campuses to connect within the enterprise intranet and internet routing domains.


Work Location

  • The position is hybrid, but the primary location is Mt. Washington. Analyst is expected to go on site if troubleshooting or planned work requires it. Travel may be required to support sites across the MD/DC/VA region and St. Petersburg FL.


On-call Requirements

  • Expected to troubleshoot and repair any part of the network infrastructure that is geographically distributed throughout Maryland, Virginia and Washington DC. Due to the locations, the position requires transportation and a flexible work schedule. The position will participate in an on-call rotation with other team members to provide 24x7x365 support coverage.


Physical Requirements

  • The ability to lift 50Lbs. to support equipment installs.


Special Knowledge, Skills & Abilities

  • Demonstrate strong critical thinking and analytical reasoning skills.
  • Ability to work on multiple priorities effectively and prioritize conflicting demands.
  • Track record of the ability to execute assigned project tasks within established schedule.
  • Ability to work collaboratively in a team environment and communicate effectively in the service of users and colleagues in a positive manner.
  • Writes and communicates clearly and concisely.
  • Possesses sound documentation skills.
  • Ability to maintain confidentiality.
  • Exemplary customer service skills.
  • Strong understanding of data communication principles.
  • Moderate to strong understanding of OSI Model.
  • Strong familiarity with network troubleshooting techniques, understanding of network management concepts and network management platforms and associated analysis tools.
  • Moderate to strong understanding of the TCP/IP stack.
  • Ability to articulate and explain the fundamental differences between layer 2 and layer 3 functionality.
  • Moderate to strong understanding of routed versus routing protocols.
  • Strong understand of VLANs and demonstrated ability to configure and validate.
  • Demonstrated ability to troubleshoot simple IPv4 routing issues for routers located at remote facilities (small edge routers).
  • Basic knowledge of IPv6 and 128-bit numbers and QOS.
  • May configure and maintain network related systems that run Windows, Linux, or UNIX as an operating system.



Minimum Qualifications
  • Bachelor’s Degree.
  • One year of related experience.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications


 

 

Classified Title: Network Analyst 
Role/Level/Range: ATP/03/PC  
Starting Salary Range: $53,800 - $94,400 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon-Fri 8:30am-5pm 
Exempt Status: Exempt 
Location: Hybrid/Mount Washington Campus 
Department name: ​​​​​​​IT@JH Networking, Telecom and Data Ctr  
Personnel area: University Administration 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week

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