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Requisition ID:  118175

Network Analyst

IT@JH Networking, Telecom and Data Ctr is seeking a Network Analyst. This is on-site position, heavily focused on installation of compute and network gear, network optical cabling infrastructure and testing, performing maintenance, monitoring environmental and network infrastructures, upgrades, and configuration of devices. Additionally, this position is responsible for assisting in troubleshooting of complex IT systems in the enterprise data centers, as well as intercampus connectivity that impacts mission-critical enterprise, academic, medical, and HPC research systems and application services. This position will work closely with other network analysts and network engineers to deliver and troubleshoot network services. Advanced knowledge of the OSI model is required. The role supports network engineers, systems engineers, and storage engineers for all IT services in the enterprise data centers and networking points of presence across the region. Will be lead on small projects and assist engineers in other projects. Requires a demonstrated understanding of service excellence techniques and skills and the ability to interpret customer needs in a fast-paced environment. There will be some instances where off hour support is required.


Job Scope/Complexity

Position primarily focuses on entry level design/analysis projects for data and voice/video communication systems throughout the Johns Hopkins enterprise. Job complexity includes basic engineering/design/installation of data/voice/video communication systems, small to medium project management tasks, providing reviews and recommendations for new products, implementation and management of monitoring systems, and interfacing with customers to understand needs. Typically, this job is focused on a primary Johns Hopkins campus; however this position is expected to travel throughout Maryland/DC to cover any Johns Hopkins location as required.


Specific Duties & Responsibilities

  • The responsibilities listed below are typical examples of the work performed by this position.
  • Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.


Network Analysis & Design

  • Manages small projects and program components (migration to new systems, location changes, scheduling, installations, product research, etc.) by following established guidelines/objectives to deliver service to customers.
  • Creates basic network infrastructure design or may assist with moderate network designs, with assistance.
  • Participates in development of project planning documents by using established departmental guidelines to deliver successful projects.
  • Provides assistance through product research and/or working on a component of the overall design in network planning, network architecture and engineering with a focus on enhancing network and backbone infrastructure.
  • Produces written reports (e.g., status reports, research results, project plans) by using standard tools to document analysis of a network architecture or system
  • May give presentations on ideas, designs, plans, and/or solutions by using standard presentation tools to communicate to a variety of audiences.


Installation & Configuration

  • Installs network systems (including wireless) by using established procedures and tools to meet the functional objectives of the business
  • Implements changes by adhering to the change management policies and procedures for any given project. Communicates to all parties the nature, significance, and risk factors of the solution.
  • Implements network management platforms (e.g., CISCO Works, HP OpenView, What’s Up Gold) that provide critical information used to manage and affect changes to network components by using provided solutions to deliver consistent network performance to customers.


Maintain & Troubleshoot

  • Troubleshoots moderate network malfunctions that may be isolated to a specific department, floor or building by using provided procedures and tools to deliver successful solutions to the customers.
  • Investigates technical problems of moderate complexity with changing variables by using provided documentation and tools to provide root cause analysis and solutions to problems.
  • Produces and analyzes network performance reports by using tools provided to gain deeper understanding of network bandwidth and/or latency issues to justify upgrades or aid in troubleshooting.
  • May maintain and manage a centralized collection of network traffic analysis data by using provided tools to deliver information to others on the team.


Technical Collaboration

  • Performs in-depth research on specific network disciplines to provide feedback on best practices, industry trends, troubleshooting, etc. to team members.
  • Interfaces with customers by meeting with them to understand needs and provide appropriate follow up with supervision.
  • Perform other related duties as requested.


On-Call Requirements

  • No on-call expectations at this time, but subject to change.


*The position is on-site, with the primary location in Baltimore, MD. Travel may be required to support sites across the MD/DC/VA region and St. Petersburg FL.



Minimum Qualifications
  • Two years college course work.
  • Two years of related experience.
  • Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

 

 

Classified Title: Network Analyst 
Role/Level/Range: ATP/03/PC  
Starting Salary Range: $53,800 - $94,400 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Mon-Fri 8:30am-5:00pm 
FLSA Status: Exempt 
Location: Mount Washington Campus  
Department name: IT@JH Networking, Telecom and Data Ctr   
Personnel area: University Administration 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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