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Job Req ID:  105198

Network Technician

IT@JH Networking, Telecom and Data Center is seeking a Network Technician who will support the Johns Hopkins University and Enterprise Telecom needs. This position is required to deliver high quality Hopkins telephone service to Hopkins University staff and call centers throughout the Hopkins footprint.


Specific Duties & Responsibilities

  • Configures voice service via the Avaya Communications Manager PBX. This includes software support and the ability to install/connect devices onto the PBX.
  • Supports individual devices as well as complicated Call Centers, supporting both VOIP SIP and digital phone devices.
  • Required to work with cabling folks as well as Johns Hopkins Data Networking engineers to provide voice services.


Specific Devices, Software, Projects

  • The Network Technician will install the following devices.
  • 2400 series phones, 9600 series phones, J series phones.
  • Supports over 100,000 end devices throughout Johns Hopkins.
  • Services will be delivered to staff, Call Centers, security, and other supporting services such as Blue Light Emergency phones and alarms.


Scale/Size of Area, Project and/or System Supported

  • Supports 20,000 users at Johns Hopkins University and over 100,000 users throughout the Johns Hopkins Enterprise.
  • Manages telephone systems throughout the Johns Hopkins Enterprise, at this time there are 8 systems.


On-Call Requirements

  • At this time there is no on-call requirement. However, there may be times when a call out is necessary to correct phone issues.


Special Knowledge, Skills & Abilities

  • Must demonstrate critical thinking and analytical reasoning skills.
  • Ability to work on multiple priorities effectively.
  • Ability to prioritize conflicting demands.
  • Demonstrated track record of the ability to execute assigned project tasks within established schedule.
  • Ability to work collaboratively in a team environment.
  • Ability to communicate effectively in the service of users and colleagues in a positive manner.
  • Writes and communicates clearly and concisely.
  • Possesses sound documentation skills.
  • Ability to maintain confidentiality.
  • Demonstrated track record of exemplary customer service skills.
  • Basic understanding of voice communication principles.
  • Basic familiarity with telecom troubleshooting techniques.
  • Basic understanding of voice traffic management concepts.
  • Demonstrated understanding of common operating systems (Windows, Linux, MAC, etc.)
  • Understanding of the following, Avaya PBX (Avaya Communications Manager).
  • AVST Voice Mail System.
  • VOIP SIP Avaya series phones.
  • Valid Driver's license to drive Hopkins company vehicles.


    Technical Qualifications or Specialized Certifications

    • Avaya certifications would be preferred but not necessary.
    • Technician skills will be accessed during interview. 


    Physical Requirements

    • Walk between buildings.
    • Drive between campuses in the Baltimore/Washington, DC area. 
    • Lift 50 pounds.
    • Climb and handle ladders.
    • Install jack and hardware.
    • Must be able to distinguish between the 5 major and 5 minor colors in the 25-Pair Color Code.


    Work Location

    • Homewood, however may find it necessary to report to another Johns Hopkins location to resolve needs of the business.



    Minimum Qualifications
    • High School Diploma/GED.
    • Two years of related experience. Additional education may substitute for experience.


    Preferred Qualifications
    • 5 years of Telecom experience. 
    • Valid driver’s license.

     

     

    Classified Title: Network Technician 
    Role/Level/Range: ATO 37.5/02/OG  
    Starting Salary Range: $23.30 - $32.00/hr (Commensurate with experience)
    Employee group: Full Time 
    Schedule: Mon-Fri, 8:30am-5pm 
    Exempt Status: Non-Exempt 
    Location: Homewood Campus 
    Department name: ​​​​​​​IT@JH Networking, Telecom and Data Ctr
    Personnel area: University Administration 

     

    Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:


    JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

    **Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.


    The successful candidate(s) for this position will be subject to a pre-employment background check.

     

    The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

     

    Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

     

    EEO is the Law
    Learn more:
    https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

     

    Accommodation Information

    If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

     

    Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

     

    The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

    The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

     

    Note: Job Postings are updated daily and remain online until filled.

    Homewood Campus