Nurse Coordinator
We are seeking a Pediatric Orthopedic Nurse Coordinator who will be a part of the care team to improve continuity of care for pediatric orthopedic patients, coordinating the early post-discharge check-ins and expand clinician accessibility by managing and if necessary, triaging incoming patient issues. In addition, the nurse coordinator would help establish a subspecialty clinic in limb deformity, caring for these high acuity patients in a subspecialty clinic appointment.
Specific Duties & Responsibilities
Pediatric Orthopedic Division
- Be the program's primary face for patients for general questions and communication between patients and providers after outpatient clinic visits and surgical treatment. Triage and communicate problems with providers
- Conduct post-discharge and post-surgical telephone follow-ups
- Address or triage patient communications received via MyChart or telephone calls.
- Communicate results from testing with patients after review by providers
- Assist with medication refills as well as medication changes guided by the provider.
- Obtain preapproval for medications and testing ordered by providers including completing required paperwork.
- Complete work excuses, return to work forms, and preoperative clearance letters after discussion with providers.
- Coordinate orthotic referrals for families, especially those with clubfoot.
Limb Deficiency Clinic
- Attend clinic with providers and meet with patients at the time of visits after providers have seen patients to coordinate surgical plans and ensure patient understanding.
- Provide pre-procedure instructions and assist with device teaching for patients who receive an external frame or internal implant requiring ongoing management.
- Schedule and coordinate all appointments, changes in protocols, and tests ordered by providers. Follow up and ensure these items occur in a timely fashion. Communicate problems with ordering providers.
- Be the program's main face for patients for general questions and communication between patients and providers.
- Work with research staff to ensure proper follow-up and data collection for appropriate studies.
- Ensure appropriate pre-op work-up is arranged and timed accordingly
1. Visits to psychology
2. Post-operative physical therapy
Customer Service and Teamwork Responsibilities
Interactions with patients
- Courteous and pleasant in person and on the telephone with patients.
- Utilizes proper telephone etiquette.
- Warmly greets patients and visitors.
- Verbally expresses appreciation when ending a conversation with a caller.
Interactions with other staff members
- Generous in assisting and supporting others.
- Participates in covering telephones and assisting other faculty and staff when needed.
- Works cooperatively with other staff.
- Responds to requests from coworkers or other departments in a mutually agreed upon period.
- Maintains professional demeanor with all coworkers.
- Values cultural diversity and other individual differences in the workforce, ensuring that the practice builds on these differences.
- Ensures employees are treated in a fair and equitable manner.
Personal Attributes
- Exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
- Possesses excellent organizational skills; excellent oral, written, and interpersonal communication skills; ability to multitask.
- Is highly proactive and demonstrates the ability to work independently, maintain organization and efficiency of workflow through interactions with facilities staff on administrative activities, and demonstrate professional and administrative conduct as a model for other office team members to ensure advance toward department/unit objectives.
- Ability to work for extended periods of time without directions, and to prioritize own work and work of staff as needed.
- Ability to prioritize own work and work of staff as needed.
- Seeks to satisfy dissatisfied customers.
- Can effectively interact with all levels of University and Hospital employees and outside contacts.
- Ensure divisional compliance with Hopkins’ policies related to Service Excellence, Safety Attitude Questionnaire, Employee Satisfaction, and the Joint Commission.
- Seeks out additional tasks to support clinical and management goals.
Minimum Qualifications
- Individual must be a registered Nurse, licensed in the State of Maryland or state where practicing.
- Bachelor's Degree in Nursing or related discipline preferred.
- Current CPR certification required. Must maintain current licensure and certification during duration of employment.
Classified Title: Clinical Nurse
Job Posting Title (Working Title): Nurse Coordinator
Role/Level/Range: ACRP/03/ME
Starting Salary Range: $64,600 - $113,300 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: M-F 7a-5p varying
Exempt Status: Exempt
Location: School of Medicine Campus
Department name: SOM Ortho Pediatric Division
Personnel area: School of Medicine