Patient Service Coordinator
We are seeking a Patient Service Coordinator who will manage all administrative (non-clinical) aspects of the patient encounter. This includes accurate data entry on each patient to facilitate the patient encounter, expediting the check-in / check-out procedure.
Specific Duties & Responsibilities
- Greets each patient in a kind and professional manner.
- Manages patient check–in including verification and entering of insurance information, patient demographic information into EPIC.
- Confirms all required forms are up to date, completed and signed by patient.
- Rotates through expanded hours 6am to 6 pm.
- May obtain pre-certification as required by patient’s healthcare insurer or managed care provider.
- Facilitates smooth transfer of patients during their visit within the department or between several departments within Wilmer. Inclusive of correspondence with individual clinic management for clarification of multi appointments.
- Maintains familiarity with various types of insurances. Contacts insurance carriers for clarification of coverages to avoid denials of payment.
- Monitors and responds to missing items work queue.
- Supports East Baltimore clinics, Bendann Surgical Pavilion and also satellite clinics when their coverage is short.
- Collects time of service payment, issues receipts and prepares cash settlement records.
- Guides patients and families to appropriate resources ( financial counselors, international office, social worker).
- Maintains cleanliness and stocking of Wilmer’s main lobby area.
- Works collaboratively with others.
Minimum Qualifications
- High School Diploma or graduation equivalent
- 1 year work experience in customer service required. Two years related work experience preferred.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Two years’ experience in related Ophthalmology and/or JHHS entity preferred. Knowledge of medical insurance and/or medical terminology preferred.
Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 -$28.50 HRLY ($20.12 to $25.21/hour targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon-Fri 7:00-3:30pm
FLSA Status: Non-Exempt
Location:School of Medicine Campus
Department name: SOM Oph Registration
Personnel area: School of Medicine