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Job Req ID:  53678

Patient Service Coordinator

General Summary/Purpose

The Patient Service Coordinator will handle all administrative (non-clinical) aspects of the patient encounter. This will include maintaining accurate information on each patient to facilitate the patient encounter and using automated systems to expedite patient scheduling, pre­ registration, check-in and check-out.


The Patient Service Coordinator will offer friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins.


The PSC will work collaboratively with others in a team environment.


Specific Duties & Responsibilities

  • Handles patient check-in including verification and entering of pre-registration, insurance information, patient's demographic data into Epic. May obtain pre-certifications as required by patients' health care insurers or managed care providers.
  • Handles patient check-out in Epic including scheduling of follow-up appointments and testing and printing of appointment visit summaries.
  • Schedules patients in Epic and using appropriate forms for ophthalmic tests, laboratory tests, medical examinations, procedures, surgeries and admissions.
  • Facilitates smooth transfers of patient during their visits within the department or between several departments. If a patient has to be admitted to the hospital, coordinates with appropriate personnel to ensure a smooth admission.
  • Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments). Resolves any schedule conflicts in Epic. Fills vacancies due to cancellations. Maintains familiarity with various types of medical insurance accepted in the clinic to be able to identify if patients may be scheduled in the clinic or must be referred to another provider.
  • Assists with back office duties as needed to ensure consistent patient flow.  This may include: answering phones; confirming appointments by telephone and/or mail; working with Financial Clearance department to ensure pre-clearance of certain procedures (e.g., retina injections) prior to appointment scheduling and check-in; guiding patients and their families to appropriate resources (e.g. Financial Counseling or International Department) for information, guidance, or assistance regarding costs of and funding for care being provided; collecting time of service payments, preparing and mailing notes to referring and other physicians on Epic cc list.


Minimum Qualifications (Required)

High School Diploma/GED.

  • One (1) year work experience in customer service required.
  • Two (2) years related work experience preferred.
  • Knowledge of medical insurance coverage preferred.
  • Medical terminology, and basic computer skills preferred.



Preferred Qualifications

One year work experience required in a similar service-oriented industry.

Two years related ophthalmology/JHH system work experience strongly preferred.


Special Knowledge, Skills, and Abilities

Knowledge of business, medical insurance and/or medical terminology and an excellent command of English grammar and spelling.

  • Familiarity with Microsoft Office especially Outlook, Word and Excel.
  • Certification or competency in appropriate skill groups (e.g., Epic) must be obtained during introductory period.



Classified Title: Patient Service Coordinator 
Working Title: Patient Service Coordinator 
Role/Level/Range: ATO 40/E/02/OD 
Starting Hourly Pay Rate Range: $15.26 - $21.00 / Commensurate with Experience
Employee group: Full Time 
Schedule: Monday - Friday, 8:30a - 5:00p/ 40 hrs per week 
Exempt Status: Non-Exempt  
Location: 04-MD:School of Medicine Campus 
Department name: 10003002-SOM Oph Residency Service 
Personnel area: School of Medicine


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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