Primary Care Clinic Lab Coordinator (Student Health & Well-Being)

Student Health & Well-Being Primary Care (SHWB PC) is recruiting a Primary Care Clinic Lab Coordinator to work 5 days a week (40 hours per week) across the three primary care clinics on the Homewood, East Baltimore, and Washington D.C. campuses. This position reports directly to the Associate Directors of Primary Care at each site, and the Associate Directors will share supervision. The Primary Care Clinic Lab Coordinator will work collaboratively with other medical assistants at each site and provide back-up coverage when medical assistants are out of the office, as needed.

The Primary Care Clinic Lab Coordinator manages compliance with Clinical and Laboratory Standards Institute (CLSI), Clinical Laboratory Improvement Amendments (CLIA), Maryland State DHMH, Johns Hopkins Hospital (JHH), and Accreditation Association for Ambulatory Health Care (AAAHC) standards in consultation with the Johns Hopkins Hospital (JHH) Point of Care Laboratory.

Specific Duties & Responsibilities

• Adhere to standard precautions and assure optimal laboratory safety and compliance within SHWB PC laboratories and clinics. Update the clinic staff on any changes to optimize safety.
• Monitor appropriate quality control of all lab functions. Investigate and resolve any laboratory issues.
• Maintain a system to report and track normal and abnormal laboratory results and distribute to clinicians. Maintain a system for clinicians to access all laboratory records and results.
• Track specimens and results routinely and ensure results are received in a timely and accurate manner.
• Monitor HL7 Messages from Quest, Beaker, Radiant, and MD and DC State Immunization Registries in Point and Click. Troubleshoot interfaces and resolve any transport errors, sometimes with support from the EHR vendor.
• Monitor specific abnormal screening results, including titers, IGRA, PAP cytology, breast imaging, and CRC, to ensure these are documented for tracking in Health Maintenance
• Monitor specific abnormal chronic disease results, including Hemoglobin A1C, HIV VL, CD4 count, microalbumin, etc., to ensure these are documented for tracking in Disease Management
• Monitor appropriate specimen collection, drawing, labeling, processing, and storing of tests. Monitor test requisitions and test reporting; specimen storage; and specimens sent out to ensure specimen validity and the accuracy of results.
• Conduct validation studies for any new procedures, tests, and equipment.
• Update, document, and inform clinicians of any changes in specimen collection, lab procedures, and tests resulting from in-house and outside reference laboratories.
• Schedule equipment and instrument service maintenance and repair for all three clinics. Maintain and conduct internal quality assurance (QA) on instruments and equipment in accordance with the manufacturer's recommendations.

• Document and retain all records for service, maintenance, and quality assurance.
• Serve as the primary point of contact with Stanley Monitoring for vaccine fridge/freezer and specimen remote monitoring.
• Serve as primary point of contact with clinical engineering, oxygen, liquid nitrogen, EOC, and supply vendors.
• Submit CLIA applications for new testing and/or renewals. Troubleshoot and document laboratory and clinic equipment when malfunctioning in accordance with technical service and/or manufacturer’s recommendations.
• Update any changes with laboratory test kits, procedures, and quality control (QC) in accordance with the manufacturer’s recommendation.
• Update procedures in Laboratory Procedure Manual. Update and revise Quality Control Logs for the Laboratory, eyewash stations, and shower drain. Monitor that appropriate documentation is completed across sites.
• Investigate any laboratory-related issues specific to test results, assays, sample integrity, controls, general policies, procedures, or discrepancies.
• Monitor communicable disease reports and ensure Triage Nurses and/or providers have submitted documentation to the Health Department.
• Provide patients with laboratory specimen collection and information as needed. Develop patient collection education/information.
• Maintain inventory utilizing EHR Inventory Program: With the assistance of clinic medical assistants, track, order, rotate, and stock laboratory tests and clinic supplies in all three locations.
• Other duties as assigned.

Schedule

• Monday-Friday, 8:30 am to 5 pm. Will include being available on limited evenings and weekends for extended clinic hours, outreach programs, and crisis or emergency response.

• High School Diploma or graduation equivalent.
• Three years of related experience. 
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Bachelor of Science Degree.
• Board Certified by the American Society of Clinical Pathologists (ASCP).
• Successful completion of a Medical Assistant School Certificate Program.
• If applicable, depending on the program, a certification or registration nationally.
• AED / CPR Certified.

Special Skills & Knowledge

• The successful candidate should have experience working with diverse patient populations and appreciate and relate effectively to individuals who hold multiple, intersecting identities, including but not limited to historically marginalized and under-represented populations, various ages and developmental status, cultural, ethnic, and socioeconomic backgrounds, international status, disability, gender, and sexual identities and presentations.
• Knowledge of Microsoft Office Suite, including Teams, Outlook, SharePoint, Excel, and Word
• Knowledge of Power DMS is helpful.
• Must successfully complete all required and ongoing electronic health records and scheduling system trainings as directed.
• Must complete all required HIPAA and any other specified online training courses deemed necessary.
• Demonstrated excellent written and oral communication and organizational skills.
• Philosophical commitment to the care, development, and education of students and learners.
• Possess excellent communication, writing, and organizational skills.
• Demonstrate knowledge and ability to collaborate with a Lab Consultant for effective operation of the SHWB PC laboratories.

Representative on SHWB and JHU/JHMI Committees

• Attend and participate in committees assigned by the supervisor.

Classified Title: Clinic Coordinator 
Job Posting Title (Working Title): Primary Care Clinic Lab Coordinator (Student Health & Well-Being)   
Role/Level/Range: ATO 37.5/02/OE  
Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday thru Friday, 8:30 am to 5:00 pm. Will include being available on limited evenings and weekends for extended clinic hours, outreach programs and crisis or emergency response. 
FLSA Status: Non-Exempt 
Location: Homewood Campus  
Department name: Student Health and Wellness Center   
Personnel area: University Student Services