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Job Req ID:  44576

Program Understanding and Learning Suite (PULSE) Monitoring Officer



<span style="font-family:"Times New Roman",serif">The Monitoring Officer I provides technical support to monitoring and evaluation activities for domestic and international programs implemented by CCP, with guidance from senior research and evaluation staff.  The Monitoring Officer I assists Research and Evaluation staff with activities along the continuum of monitoring, evaluation and learning, from conception and design to results interpretation, reporting and data use. He/She also supports the work of local monitoring and evaluation staff in CCP country offices, including locally based consultants and vendors, to implement data collection activities for program monitoring.  The person in this position will support the use, expansion, and maintenance of CCP’s organizational monitoring platform, called the Program Understanding and Learning Suite (PULSE). PULSE is a web-based suite with four interrelated components –MEL course, resource compendium, indicator bank and a DHIS2-enabled database and visualization platform that houses CCP’s global and country-level program monitoring data. The Monitoring Officer I will help bridge global monitoring and evaluation with organizational management by working closely with specific country programs/global projects.  Individuals in this position position have basic knowledge and experience in program monitoring designs, performance monitoring plans, electronic data collection, data analysis and visualization platforms, and solid knowledge of DHIS2. With support from senior-level monitoring and R&E staff, the Monitoring Officer I develops monitoring tools, develops and maintains the global DHIS2 database from PULSE, and analyzes and interprets MEL data. The Monitoring Officer I could travel internationally to deliver short-term technical assistance (STTA); he/she reports and receives support from senior-level R&E staff.



<span style="font-family:"Times New Roman",serif">Specific Duties/Responsibilities:

<span style="font-family:"Times New Roman",serif">I.  Theory, Frameworks & Models:

  • <span style="font-family:"Times New Roman",serif">Demonstrates knowledge of public health, communication and/or social psychological theories.
  • <span style="font-family:"Times New Roman",serif">Contributes to application of SBCC theory and models to MEL studies and monitoring plans.

<span style="font-family:"Times New Roman",serif">II. Research & Evaluation:

  • <span style="font-family:"Times New Roman",serif">Research Design.
  • <span style="font-family:"Times New Roman",serif">Contributes to the development of R&E designs to fit the local context and programs based on monitoring data.
  • <span style="font-family:"Times New Roman",serif">Coordinates technical input from in-country MEL staff.
  • <span style="font-family:"Times New Roman",serif">Tools Development.
  • <span style="font-family:"Times New Roman",serif">Develops drafts of MEL quantitative and qualitative data collection tools.
  • <span style="font-family:"Times New Roman",serif">Supports HQ research staff and country-level MEL staff to develop quantitative and qualitative data collection tools that interface appropriately with the global-level DHIS2 database indicators.
  • <span style="font-family:"Times New Roman",serif">Develops and provides technical support for mobile and electronic data collection tools.

<span style="font-family:"Times New Roman",serif">III.  Monitoring, Evaluation and Learning (MEL):

  • <span style="font-family:"Times New Roman",serif">MEL Knowledge Management.
  • <span style="font-family:"Times New Roman",serif">Serves as the primary web administrator and supports the continual refinement and expansion of PULSE’s components (e.g. resource compendium, MEL course, indicator bank and global DHIS2 instance) to keep current with evolving MEL systems and approaches.
  • <span style="font-family:"Times New Roman",serif">Advocates the use and application of PULSE learning content and ensures it becomes a state-of-the art MEL resource for CCP.
  • <span style="font-family:"Times New Roman",serif">Liaises with MEL staff in CCP offices around the world to document innovative monitoring approaches and collates and disseminates guidance on standardized approaches and methods.
  • <span style="font-family:"Times New Roman",serif">Facilitates timely data entry of project-level data for the PULSE DHIS2 global-level indicators.
  • <span style="font-family:"Times New Roman",serif">Creates and updates metadata and data visualizations to ensure an ongoing up-to-date global data platform.

<span style="font-family:"Times New Roman",serif">MEL Design:

  • <span style="font-family:"Times New Roman",serif">Develops MEL plans and IRB protocols as needed, and launches  MEL systems according to plans.
  • <span style="font-family:"Times New Roman",serif">Maintains organizational "best practice" conventions for DHIS2 naming, instance organization, user roles, org unit registration, and other related tasks.
  • <span style="font-family:"Times New Roman",serif">Supports activities needed to connect the global DHIS2 database to other CCP monitoring systems, such as ODK/Kobo/Ona, CommCare, and other platforms (i.e. integration activities).
  • <span style="font-family:"Times New Roman",serif">Develops and implements data quality and consistency criteria to ensure country data coming into the global DHIS2 databse are of high quality; shares these quality control standards across CCP projects.
  • <span style="font-family:"Times New Roman",serif">Coordinates with HQ and country-level offices on the development of country-level DHIS2 instances, and ensure proper interface of country instances with CCP global instance; develops protocols and guidance to ensure robust MEL systems.

<span style="font-family:"Times New Roman",serif">System Maintenance:

  • <span style="font-family:"Times New Roman",serif">Manages user accounts, and ensures appropriate levels of  access to DHIS2 global database including for data entry and dashboards, and solicits and integrates feedback from users.
  • <span style="font-family:"Times New Roman",serif">Manage and keep track of users in the PULSE platform  and DHIS2 global instance (e.g. user roles, metadata, data, and data products user can view or edit).
  • <span style="font-family:"Times New Roman",serif">Schedules routine maintenance, and independently investigates and problem solves issues, and liaises with vendors/consultants providing hosting or technical support services, to ensure all PULSE’s components operate as desired.
  • <span style="font-family:"Times New Roman",serif">Supports activities needed to connect the global DHIS2 database to other CCP monitoring systems, such as ODK/Kobo/Ona, CommCare, and other platforms (i.e. integration activities).
  • <span style="font-family:"Times New Roman",serif">Updates platform configuration to fit new monitoring indicators and health areas in response to new programs and funder requirements while ensuring a cohesive system.
  • <span style="font-family:"Times New Roman",serif">Develops and maintains organizational standards and guidance tools for creating, operationalizing, and maintaining new project-level MEL platforms (country-level instances).

<span style="font-family:"Times New Roman",serif">MEL Data Analysis:

  • <span style="font-family:"Times New Roman",serif">Analyzes global-level MEL data and shares results with HQ level staff and contributes feedback to programs when needed.
  • <span style="font-family:"Times New Roman",serif">Creates global-level data visualizations and other data products from PULSE to contribute to CCP’s learning activities.
  • <span style="font-family:"Times New Roman",serif">Performs quantitative analysis using statistical software (EXCEL, STATA, SPSS) and/or dashboard analytics (includes GIS mapping) and interpretation, as needed.
  • <span style="font-family:"Times New Roman",serif">Incorporates qualitative or semi-structured MEL data into reports and dashboards, as needed.

<span style="font-family:"Times New Roman",serif">Training and Field Work:

  • <span style="font-family:"Times New Roman",serif">Develops drafts of RFP for MEL data collection or DHIS2 system maintenance and reviews competitive proposals.
  • <span style="font-family:"Times New Roman",serif">Coordinates MEL data collection and quality assurance in the field per approved IRB protocol of assigned country-level projects.
  • <span style="font-family:"Times New Roman",serif">Uses webinars, conference calls, documents and STTA to orient and train staff and key stakeholders on updates to any of PULSE components, and tracks completion of the MEL course for all staff.
  • <span style="font-family:"Times New Roman",serif">Develops standard training materials for optimal use of PULSE components to be adapted by country projects when needed.

<span style="font-family:"Times New Roman",serif">Dissemination:

  • <span style="font-family:"Times New Roman",serif">Contributes data visualization and other MEL resources to the development of global-level MEL documents and manuscripts (includes scientific writing), presentations, posters, blogs and other products, using writing that is accurate, clear with logical flow, and appropriate for different audiences.
  • <span style="font-family:"Times New Roman",serif">Presents MEL findings at external and internal meetings and conferences.

<span style="font-family:"Times New Roman",serif">IV. Statistics and Analysis.

  • <span style="font-family:"Times New Roman",serif">INCORPORATED IN MEL ANALYSIS.

<span style="font-family:"Times New Roman",serif">V.  Business Development:

  • <span style="font-family:"Times New Roman",serif">Leads the MEL section of proposal development (including draft text and PMP) when needed.
  • <span style="font-family:"Times New Roman",serif">Contributes PULSE-related resources and data visualization outputs from the global DHIS2 database (tables, graphs, maps) for MEL sections and PMP of new proposals as needed.

<span style="font-family:"Times New Roman",serif">VI. Leadership and Professional Development:

  • <span style="font-family:"Times New Roman",serif">Participates in internal CCP, R&E and MEL learning activities.
  • <span style="font-family:"Times New Roman",serif">Participates in and shares learning opportunities that advance MEL theory and practice.
  • <span style="font-family:"Times New Roman",serif">Keep current on new developments within the DHIS2/global digital monitoring and evaluation community and incorporate new learnings into the various PULSE components.
  • <span style="font-family:"Times New Roman",serif">Presents at Research in Practice Brown bags.
  • <span style="font-family:"Times New Roman",serif">Manages students, working groups and temporary staff when needed.

<span style="font-family:"Times New Roman",serif">VII. Collaboration and Communication:

  • <span style="font-family:"Times New Roman",serif">Keeps ongoing communication with program MEL staff in country offices to ensure their use of the PULSE’s resources and their contributions to accurately reflect CCP’s MEL blueprint (methods, innovations, data and other).
  • <span style="font-family:"Times New Roman",serif">Seeks input from team members (in country, HQ) to optimize the functionality of comprehensive MEL systems.
  • <span style="font-family:"Times New Roman",serif">Other duties may be assigned.



<span style="font-family:"Times New Roman",serif">Minimum Qualifications:


  • <span style="font-family:"Times New Roman",serif">Master’s Degree (MPH, MSPH, MS) in communication, public health, or related behavioral science with at least 3 years of program monitoring experience. At least one year is relevant international-experience.  

<span style="font-family:"Times New Roman",serif">Or

  • <span style="font-family:"Times New Roman",serif">Doctoral degree (PhD, DrPH, ScD) in communication, public health, or related behavioral science with one year of monitoring experience.



<span style="font-family:"Times New Roman",serif">Preferred Qualifications:


  • <span style="font-family:"Times New Roman",serif">Special knowledge, skills, and abilities:  French language skills and solid knowledge of mobile data collection applications as well as data visualization platforms such as DHIS2.
  • <span style="font-family:"Times New Roman",serif">Technical qualifications or specialized certifications: Qualified in mobile and web data collection and visualization platforms.
  • <span style="font-family:"Times New Roman",serif">Any specific physical requirements for the job: International travel as needed.
  • <span style="font-family:"Times New Roman",serif">Supervisory responsibility (indicate the number and type of persons supervised by incumbent): Oversees country-level monitoring officers as well as local consultants.
  • <span style="font-family:"Times New Roman",serif">Budget authority (indicate dollar amount of budget managed and type/level of authority):
  • <span style="font-family:"Times New Roman",serif">Responsible to provide budget estimates for M&E activities in each country of his/her responsibility and to keep within budget when implementing such activities. 



<span style="font-family:"Times New Roman",serif">Classified title: Monitoring Officer

<span style="font-family:"Times New Roman",serif">Working title: Program Understanding and Learning Suite (PULSE) Monitoring Officer

<span style="font-family:"Times New Roman",serif">Role/Level/Range: ACRP 37.5/E/04/ME

<span style="font-family:"Times New Roman",serif">Starting Salary Range: $60,945.12 - $83,862.72 (commensurate with experience)

<span style="font-family:"Times New Roman",serif">Employee group: Fulltime

<span style="font-family:"Times New Roman",serif">Employee Status: Exempt

<span style="font-family:"Times New Roman",serif">Schedule: Monday-Friday – 8:30am- 5:00pm - 37.5hrs/Wk – Occasional Internal Travel Required

<span style="font-family:"Times New Roman",serif">Location: Candler Bldg Ste 310 - 111 Market Pl, Baltimore MD

<span style="font-family:"Times New Roman",serif">Department name: <span style="font-family:"Times New Roman",serif">10001159-Ctr for Communication Programs CCP

<span style="font-family:"Times New Roman",serif">Personnel area (School): BSPH – Bloomberg School of Public Health



The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


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