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Job Req ID:  78296

Programmer Analyst (Wilmer Epic Support)

The Wilmer Eye Institute's Information Technology Team works independently to implement, maintain and document information systems for the Department of Ophthalmology (e.g. Ophthalmology Imaging systems). The team also works in conjunction with the Johns Hopkins IT Department to manage systems and integrate into the broader infrastructure (e.g. Epic electronic medical record, networking, security). The team is looking to add a Programmer Analyst (Wilmer Epic Support) to expand our internal Epic training, building and maintenance.


Specific Duties & Responsibilities:

Key Responsibilities

  • Participates in basic design, development, implementation, maintenance, support and documentation of clinical applications that support the Wilmer Eye Institute’s core mission of patient care, research and teaching.
  • This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), hardware, communication devices, and productivity tools.
  • Performs routine programming following instructions or established procedures. Under guidance assist in gathering and translating business requirements into functional/technical specifications and designs.  
  • Assists in maintaining databases and application system code. Works under supervision/guidance for assigned sections of life cycle under a defined scope. Concepts used are simple and standard; with detailed specifications provided.
  • Collaborate with the IT Team Manager and physician leaders to set departmental priorities regarding the deployment, maintenance, and optimization of clinical information systems. This will require working with IT staff within the Wilmer Eye Institute and within Johns Hopkins IT.
  • Collaborate with the JHM Epic training team to develop training content appropriate for departmental staff and clinicians to learn existing and new Epic functionality. Trainees will include both new employees and those who are existing users in need of re-training at various times in their tenure.
  • Schedule and conduct training sessions as needed for new staff and clinicians as soon as needed after arrival at Johns Hopkins.  Work with departmental Epic staff and the Director of IT to schedule training for existing staff and physicians with the goal of communicating new functionality and improving workflow with existing features.
  • Systems Analysis and Requirements Specification.
  • The same documentation of clinical processes will be used to develop training content for users.


Testing & Documentation

  • Collaborate on documenting system test scenarios using the appropriate testing tools to validate and verify application functionality.
  • Collaborate on testing all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
  • Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.


Epic Systems

  • Improve physician experience with Epic clinical and operating room systems.
  • Train Ophthalmology providers (physicians, technicians) in Epic systems.
  • Work with other staff, PSCs, MOCs and providers on Epic issues.
  • Assist in migration of Epic builds.
  • Train and utilize Epic Builder.
  • Troubleshoot Epic issues.
  • Will need to pursue certifications in Epic Ambulatory and Epic Kaleidoscope initially, possibly Epic OpTime and Cadence in the future depending on future need.


Minimum Qualifications (Mandatory):

  • Bachelor’s Degree.
  • 1 year related experience.
  • Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.*


JHU Equivalency Formula: 30 hours of experience may substitute for one year of education. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 


**  Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. 


Preferred Qualifications:

  • Two years of related work experience preferred. 
  • Work experience in a professional environment utilizing relevant clinical systems. Additional education may substitute for experience.


Special Knowledge, Skills & Abilities:

  • Comfort with information technology and information systems.


Technical Qualifications or Specialized Certifications:

  • No pre-requisite.
  • Epic Ambulatory and Epic Kaleidoscope needed, can take within first 6 months.


* If training done as an employee, a commitment of 2 years is requested.


Classified Title: Programmer Analyst
Working Title: Programmer Analyst (Wilmer Epic Support)
Role/Level/Range: ATP/03/PC 
Starting Salary Range: $51,210 - $70,480 
Employee group: Full Time 
Schedule: Mon-Fri 8:30-5 
Exempt Status: Exempt 
Location: School of Medicine Campus 

Department name: ​​​​​​​SOM Oph Information Services 
Personnel area: School of Medicine


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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