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Job Req ID:  20822

SuccessFactors HR System Administrator

 

General Position Summary:
Participates in  the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide  application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs.  Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code.

 

*The position is in the Enterprise Business Solutions (EBS) department of Johns Hopkins University’s IT group, and is part of the 3-person team which provides configuration and usage guidance of the SuccessFactors HCM module to business users.  SuccessFactors is a cloud application which serves as the staff applicant tracking  and performance and goals systems

 

 

 

Job Scope/Complexity:

Typically understands project life cycle and has responsibility for sections of life cycle. Under guidance, responsible for full life-cycle of small and/or parts of a large project.  Once priorities are set, perform tasks independently with regular process updates.  Examples can easily be found in existing code, methods or online.  Typically concepts used are simple and standard.

 

Job Responsibilities:

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

The position is responsible for the daily triage of inbound system incidents identified by business users of the SAP/SuccessFactors application, determination of the priority of the issue and resolution, as able.  Collaborating with the two System Administrators who serve as work-group leaders,   the position will research system errors for known solutions and assist with general maintenance and system support activities.  The position will participate as needed in system implementations, quarterly release review and preparation of documentation to translate system changes to business users.

 

ANALYSIS AND REQUIREMENTS GATHERING

  • Under guidance define business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes.  Provide written documentation of findings to share with the client and other IT colleagues.
  • Gather system requirements by meeting with clients and researching existing technology to understand the business requirements for new applications.

 

DESIGN AND DEVELOPMENT

  • Develop detailed tasks by analyzing project scope and milestones for projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
  • Write functional/technical specifications by taking the provided system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
  • Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solution for application development tasks. (verify if this statement means programming)
  • Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-base system(s) to simplify code maintenance and to improve the support.

 

TESTING AND DOCUMENTATION

  • Create and document test scenarios using the appropriate testing tools to validate and verify application functionality.
  • Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
  • Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.

 

IMPLEMENTATION AND MAINTENANCE

  • Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
  • Monitor changes and resolve problems by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
  • Provide support by triaging and resolving issues to ensure prompt, effective service.

 

*The position is responsible for the daily triage of inbound system incidents identified by business users of the SAP/SuccessFactors application, determination of the priority of the issue and resolution, as able.  Collaborating with the two System Administrators who serve as work-group leaders,   the position will research system errors for known solutions and assist with general maintenance and system support activities.  The position will participate as needed in system implementations, quarterly release review and preparation of documentation to translate system changes to business users.

 

Required Education:

  • Bachelor’s degree required. Additional experience may be substituted for education.

 

Required Experience:

  • One year of related work experience  with computer systems and applications. Additional education may substitute for experience.

 

Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.

 

Johns Hopkins University and Medicine use two instances of SuccessFactors.  One instance contains Performance and Goal Management for Johns Hopkins University and Johns Hopkins Health System. The SuccessFactors Performance and Goal Management module assists employees and managers in setting and tracking performance and development goals and provides process support to the Human Resources staff and managers during the continuous performance process.  The performance form launching and configuration is managed by the 3-person team of which this position is a member supported by other technical members of the EBS group. 

The SuccessFactors Johns Hopkins University Recruiting module tracks applicants for employment and provides process support to the Human Resources staff and hiring managers during the recruiting process.  The module is integrated with the entity’s human resource and payroll system.  The integration point between the systems is managed by the 3-person team of which this position is a member supported by other technical members of the EBS group.  The module’s integration with the payroll system enhances the need to provide high-quality module performance and data quality.

 

 

 

 

Preferred Job Qualifications:

  • Knowledge  in the assigned application as well as the platform on which it runs.

 

Knowledge, Skills, & Abilities (KSA’s):

  • Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
  • Must demonstrate  critical thinking and analytical reasoning skills.
  • Ability to work on multiple priorities effectively.
  • Ability to prioritize conflicting demands.
  • Ability to execute assigned project tasks within established schedule.
  • Ability to work collaboratively in a team environment.
  • Ability to communicate effectively in the service of users and colleagues.
  • Writes and speaks clearly and concisely.
  • Possesses sound documentation skills.
  • Ability to maintain confidentiality.
  • Must demonstrate exemplary customer service skills.
 

 

Essential Job Functions (add position-specific functions if necessary)

20%

Analysis and Design

  25%

Install, Configure, Maintain

  25%

Troubleshoot

  20%

Documentation/Presentation

  10%

Relationship Management

  %

 

100%

Classified Title: Programmer Analyst 
Working Title: SuccessFactors HR System Administrator  ​​​​​
Role/Level/Range: ATP/03/PC 
Starting Salary Range: Commensurate with Experience
Employee group: Full Time 
Schedule: Mon-Fri, 8:30a-5:00p 
Exempt Status: Exempt  
Location: 02-MD:Mount Washington Campus 
Department name: 10001627-IT@JH Enterprise Business Solutions 
Personnel area: University Administration

 

The successful candidate(s) for this position will be subject to a pre-employment background check.

 

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

 

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

 

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

 

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 

 

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

 

Mount Washington Campus