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Job Req ID:  62254

Residential Service Worker

The Historic East Baltimore Community Action Coalition is seeking a Residential Service Worker (RSW) who is collaborative supporter and a member of the HEBCAC Operations Team with the objective to support the mission of “THE NEST”, a Youth Emergency Transitional Shelter. The Residential Service Worker (RSW) is responsible for monitoring activities of the residents of the shelter to ensure compliance with the program rules and expectations. RSW will assist the residents with all of their needs while establishing and maintaining a safe environment while there stay at the shelter. RSW will help the residents achieve success in transitioning to housing.


RSW will be required to maintain confidentiality, input data into the Homeless Management Information System (HMIS) data system, and maintain the rules and structures to help keep the shelter operating smoothly. “THE NEST” has two shifts, evening shift from 6:00pm-11:30pm and 11:30pm-8:30am. RSW must have ability to cover various shifts, including weekends, holidays and on-call schedule.  This position reports to the Assistant Program Director. 


Specific Duties & Responsibilities:

  • Maintain and monitor a safe, supportive environment for clients within the shelter.
  • Complete Client Intakes and fill out HMIS Consent Forms or other client databases. (Intervene in client crisis (medical, mental health, interpersonal)
  • Completes an inventory for each resident’s belongings upon admission and discharge.
  • Monitor cameras, dorms, bathrooms and common area of the shelter.
  • Help clients work through conflict with others clients living in the shelter.
  • Keep shelter clean, maintain basic maintenance, restock supplies, conduct inventory, and complete shelter laundry.
  • Document observations and interactions with clients in the daily log.
  • Supervise and provided meals, snacks and follow all food safety guidelines.
  • Adhere to agency policy, procedures and professional code of ethics.
  • Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
  • Maintains written and oral communication with the Assistant Director and/or Program Director of incidents and incident reports in accordance with policies and procedures.
  • Complete incident reports within 24 hours of the incident or within 24 hours of when the RSW learns of the incident.
  • Meets regularly with supervisor and attends all staff meetings, annual trainings, and other meetings as required/directed by Assistant Director and/or Program Director.
  • Other duties as may be assigned by Assistant Director and/or Program Director.


Minimum Qualifications:

Minimum High School Diploma or GED-required.  Minimum of two years of experience working with homeless population experiencing homelessness, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, and/or with those living in poverty-require. American Red Cross or American Heart Association CPR/First Aid certified or willingness to secure after hire.


Additional Knowledge, Skills, and Abilities:

  • Demonstrates a positive attitude, self-motivation, organization, and resourcefulness while maintaining a reputation through proven action of being team and client oriented and willing to assist where/when needed.
  • Ability to maintain professional boundaries with program participants, and to refer residents appropriately to outside resources.
  •  An understanding and respect for the confidentiality of residents.
  • Excellent interpersonal and written communication skills.
  • Ability to assess emergency and crisis situations and respond effectively.
  • Demonstrated proficiency in using Microsoft Outlook, Word, Excel and other applications as well as experience using and entering data into HMIS or other client databases.
  • Experience working with clients, co-workers, and volunteers with diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical, mental illness and treat each individual with respect, dignity, and compassion.


Physical Requirements:

  • Ability to remain alert and on duty throughout shifts.
  • Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties.



Classified Title: Residential Service Worker
Working Title: Shelter Monitor - Residential Service Worker
Role/Level/Range: ACRO40/E/02/CB 
Starting Salary Range: $15.00 - $18.50/hr; Commensurate with experience
Employee Group: Part-time 
Schedule:  M-S /Evening/Overnight 

Exempt Status: Non-Exempt  
Location: ​​​​​​​School of Medicine, East Baltimore Campus 

Department Name: ​​​​​​​HEBCAC Programs 
Personnel Area: Johns Hopkins University


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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