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Job Req ID:  114618

SPARC Front Desk Coordinator

We are currently seeking a SPARC Front Desk Coordinator for the SPARC center in Baltimore MD. SPARC provides comprehensive outreach and delivery services, general case management services, hosts a number of clinical service providers (e.g., legal, healthcare, addiction management), and also serves as a drop-in space for women and non-men. SPARC staff are expected to operate within the principles of harm reduction. SPARC supports women, agender, gender-nonbinary, gender non-conforming (GNC), and all other non-men identities. We specifically serve the south and southwest Baltimore community, due to the high number of women trading sex there, with little current community services or resources available to them.


The SPARC Operations Coordinator will interact with a wide range of center staff (e.g., case managers, health providers, students, interns, interviewers and volunteers), as well as people who use drugs, people experiencing housing instability, and sex workers. The Front Desk Coordinator desk is in the reception area at the SPARC entrance. During open hours the Coordinator will greet clients and direct them to services and/or supplies. This position will report to the Director of Services.


Specific Duties & Responsibilities


Essential

  • Answer door, phones and greet clients and assist them in connecting to service providers and/or supplies.
  • Liaise with partnering service providers, including troubleshooting issues and coordinating partner services and Center activities.
  • Support all building and vehicle management for SPARC, including maintenance issues, preventive maintenance contracts (pest, HVAC, etc.), ongoing and new service contracts (trash removal, cleaning, and sharps disposal contracts).
  • Support supply ordering and inventory for SPARC programs.
  • Supervise 2-6 students and/or casual workers, leading the hiring process as well as mentoring and any disciplinary actions.
  • Assist with community outreach, deliveries, on-site programs, and other direct services.
  • Support volunteer program, including recruiting, supervising and training volunteers, and planning and staffing volunteer activities.
  • Work closely with administrators in the Department of Health, Behavior, and Society to complete SPARC administrative and managerial tasks.
  • Troubleshoot problems and emergencies that emerge with staff or clients
  • Manage a client tracking database, logging and maintaining all services/visits.
  • Troubleshoot any QA/QC issues with client tracking database.
  • Assist in the development of Center protocols and oversee implementation, ensuring adherence to established procedures.
  • Coordinate and co-lead trainings for staff, students, and volunteers.
  • Complete intake and needs assessments for clients.
  • Maintain relationships and regular communication with community stakeholders.
  • Assist in the development and facilitation of new Center activities, including counseling groups, trainings, community groups, etc. Monitor upcoming appointments and notify clients.
  • Communicate regularly with Center Director and Project Director to provide updates and feedback.


Secondary

  • Schedule appointments for clients (legal, healthcare, etc.).
  • Support case management activities, as needed.
  • General clerical duties.
  • Order and maintain office and clinic supplies.
  • Assist clients with lockers, showers, laundry etc.
  • Additional responsibilities at the discretion of the Director of Services.


Minimum Qualifications
  • Bachelor's Degree in related discipline.
  • Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Lived experience with sex work and/or drug use.
  • Experience working with diverse populations including the sex worker population strongly preferred.
  • Prior experience with outreach work.
  • Prior experience in a drop-in or service providing center.


Special Knowledge, Skills, & Abilities

  • Valid drivers license and ability to drive a large transit van.


Physical Requirements 

  • Ability to step in and out of a large transit van.
  • Ability to lift and carry up to 45 lbs.

 

 

Classified Title: Research Program Coordinator 
Job Posting Title (Working Title): SPARC Front Desk Coordinator   
Role/Level/Range: ACRO40/E/03/CD  
Starting Salary Range: $17.20 - $30.30 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday to Friday: 9 am – 5 pm 
Exempt Status: Non-Exempt 
Location: School of Public Health 
Department name: ​​​​​​​HBS-Research Projects  
Personnel area: School of Public Health 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
School of Public Health - East Baltimore Campus

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