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Job Req ID:  17128

Senior Business Analyst, SSEI


The Student Services Excellence Initiative (SSEI) team exists at JHU to improve students’ experience as they navigate a number of important administrative student services, including registration, billing, and financial aid. The SSEI team is hiring a Senior Business Analyst who will partner with stakeholders to improve business processes, enhance organizational structures and policies, and implement new/improved technical solutions within these areas.


Job Duties and Responsibilities

Duties include:

Analytics and Problem Solving

  • Conduct stakeholder interviews related to data analysis, data interpretation, and process design to identify, recommend, and solve business problems within the areas of registration, billing, financial aid, and possibly academic advising administration.
  • Use analytic and process management tools to effectively gather and analyze data in order to improve business processes and workflow in these areas.
  • Efficiently gather and synthesize data, conduct research, and summarize conclusions.


Project Management

  • Establish knowledge of financial, business, and technological practices around the university in order to effectively support projects.
  • Partner with stakeholders to develop product strategic plans/roadmaps based on the needs of stakeholders. This includes the ability to:
    • Prioritize requirements based on estimated impact to users, cost to implement, and availability of existing solutions.
    • Measure and evaluate the success of solutions.
    • Present roadmaps and progress to executive stakeholders.
    • Perform project management duties.
  • Assess change readiness among stakeholders identifying and helping mitigate implementation barriers and risks as needed.

Stakeholder Relationship Management

  • Engage others in developing innovative solutions to important, highly complex strategic and operating problems within administrative student services.
  • Independently lead stakeholder interviews and/or design sessions by running well organized meetings.
  • Work closely with stakeholders to understand and translate their functional needs into technical requirements.
  • Quickly establish credibility for the project by proactively building strategic working relationships.
  • Effectively obtain and respond to stakeholder feedback, measure customer satisfaction, and track performance.


To accomplish these duties, the individual will:

  • Implement advanced strategies for gathering, reviewing and analyzing data requirements.
  • Coordinate work with professionals from multiple functional offices and schools (including billing, registration, financial aid, IT, Human Resources, and more).
  • Prioritize requirements and create conceptual prototypes and mock-ups.
  • Master strategic business process modeling and Lean/human-centered design concepts (through professional development courses as needed).
  • Be based at JHU’s Mt. Washington, Baltimore campus but work with customers and colleagues at multiple sites in and around Baltimore.


Special Knowledge, Skills, or Abilities / Competencies: 

The successful candidate will demonstrate:

  • Outstanding leadership and analytical skills, excellent problem solving and critical thinking skills, and strong written and oral communication and presentation skills.
  • Advanced organizational skills and the ability to manage multiple projects/assignments simultaneously in a fast-paced work environment.
  • Experience with Lean and other business improvement and process mapping tools.
  • Skilled at executing business process improvement, business process design/redesign, functional requirements development, and data gathering and analysis responsibilities.
  • Mastery of Microsoft applications (e.g., Word, PowerPoint, Excel, Visio).
  • Capacity to quickly earn the trust of others, facilitate meetings, and develop positive working relationships across the organization.
  • Ability to work with flexibility, efficiency, enthusiasm, and diplomacy both individually and as part of a complex team effort.


Minimum Qualifications


  • Bachelor’s degree required.
  • Master’s Degree strongly preferred.



  • Minimum of 4 years of related work experience demonstrating increasing responsibility.
  • Management consulting experience strongly preferred.
  • Experience in higher education, financial analysis, project management, student services (particularly billing, registration, and/or financial aid) is desired.


General information about Our Team & SSEI


  • Are resourceful, flexible, and interested in performing challenging work to lead to business transformation across the university.
  • Thrive in a fast-paced environment that encourages problem solving and creativity.
  • Enjoy working both alone and as part of a cross-functional team.
  • Are not intimidated by working with university stakeholders at all levels, including executives.
  • Are comfortable with ambiguity but also willing to ask questions and take direction.



  • Are comfortable with the idea of prototyping and iterating to get at the best solution
  • Consider ourselves lifelong learners. We enjoy taking professional development classes to grow within our work and talk about. our hobbies and passions outside of work.
  • Are intellectually curious. We think it’s interesting to think and talk about new technologies and ways of doing things.
  • Value relationships and consensus but are not afraid to challenge the status quo and ask questions when needed.
  • For more information please review: http://jhu.edu/ssei


Classified Title: Business Solution Analyst 
Working Title: Senior Business Analyst, SSEI  ​​​​​
Role/Level/Range: ATP/04/PE 
Starting Salary Range: Commensurate with Experience
Employee group: Full Time 
Schedule: Mon-Fri 8:30-5 
Exempt Status: Exempt  
Location: 02-MD:Mount Washington Campus 
Department name: 60007126-Student Services Excellence Initiative 
Personnel area: Homewood Student Affairs


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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